Is your parking brake on? Also the DRL harness is only needed for the super bright DRL stalk setting. The strip would operate with the parking lights even without the harness.... I think. It’s been a while since my install.
2014+ T4R Tri-LED Projector / Sequential Headlights
- Thread starter XenonDepot
- Start date
Is your parking brake on? Also the DRL harness is only needed for the super bright DRL stalk setting. The strip would operate with the parking lights even without the harness.... I think. It’s been a while since my install.
Yep, park brake was it. Thanks! Now to put everything back on and go through the aiming process.
SlugInfinite
New member
Additional update from me on the XB headlights. I'm on my 2nd set in my wife's car and 2nd set in mine - so in total 4 pairs of headlights. The DRL diode in the upper left passenger side and upper right driver's side has failed in all 4 pairs of headlights.
The first 2 sets were replaced under warranty from XenonDepot/Morimoto - this process took nearly 2 months with multiple PMs here, phone calls, emails, etc before I finally got a response. I was promised this was a manufacturing issue on the 2 early sets, and that the issue had been addressed.
The diodes in the replacement sets have begun to fail progressively over the last 2.5 weeks - so clearly this is not a resolved issue.
At this point I would just request a full refund from XenonDepot and replace the headlights with Kustom54. However, since it took XenonDepot 2 months to respond to a warranty claim for replacement, I don't hold out a lot of hope for a refund. I'm also pretty tired of taking the front end of the vehicles apart and wasting 3+ hours of my weekends.
Overall, the headlights look nice, good concept - but there are significant and consistent issues with reliability and manufacturing QC. Coupled with terrible customer service from XenonDepot/Morimoto - these headlights are absolutely not worth the cost and headache.
The first 2 sets were replaced under warranty from XenonDepot/Morimoto - this process took nearly 2 months with multiple PMs here, phone calls, emails, etc before I finally got a response. I was promised this was a manufacturing issue on the 2 early sets, and that the issue had been addressed.
The diodes in the replacement sets have begun to fail progressively over the last 2.5 weeks - so clearly this is not a resolved issue.
At this point I would just request a full refund from XenonDepot and replace the headlights with Kustom54. However, since it took XenonDepot 2 months to respond to a warranty claim for replacement, I don't hold out a lot of hope for a refund. I'm also pretty tired of taking the front end of the vehicles apart and wasting 3+ hours of my weekends.
Overall, the headlights look nice, good concept - but there are significant and consistent issues with reliability and manufacturing QC. Coupled with terrible customer service from XenonDepot/Morimoto - these headlights are absolutely not worth the cost and headache.
mynameistory
New member
I'm glad I don't have any LED doohickeys from TRS/Xenon Depot anymore. Customer service was atrocious. Tons of calls, emails, etc every few weeks trying to get replacements for parts under warranty. I filled out a new request form on the website and referenced the original claim number. Finally got through to them and was told that any email responses I sent without receiving one first pushed my request to the bottom of the queue. Huh? So I'm just supposed to twiddle my thumbs for a month waiting for my request to float to the top, and any questions about status would bump it to the bottom? And they'd only answer phones for 2 hours a day. Bizarre.
Now I'm using H9 bulbs that are brighter and project further, and I can pick them up for $8 at the auto parts store. No more of this instagram lighting bullshit for me.
Well my second headlight has failed. Same problem as last time, the corner led failed. Additionally, the lens has turned yellow in five months. They are now requiring a 380 dollar refundable deposit to replace the defective units. This was not required last time. Ultimately seems anti consumer since it potentially prevents people from getting a replacement. They have the option of you sending the defective unit back first, but who wants to drive around for weeks without a headlight?
I’ve had my headlights about 10 months, and have had a failure every 5 months. I’m not enthused.
I’ve had my headlights about 10 months, and have had a failure every 5 months. I’m not enthused.
ForRun
New member
I would ask for a set of the 2nd gen at no charge. They knew these are screwed up... why else would they re-design, re-tool and make a new one
I wish. The crazy thing is that my warranty claim was for yellowing. After my claim was accepted, the LED burned out while driving home.
VB.TRD.Pro
New member
So after almost a year of usage, the issue where the LED in the corners of each DRL either flickers or goes out completely started occurring on my set of headlights so it was time to submit a warranty claim.
I worked with the original vendor (HID Kit Pros) to start the process of replacing the set under warranty. Once I was transferred over to Morimoto, it took 3 business days to receive the advanced replacement set. I opted to pay a core deposit for the advanced replacement as I didn't want to send in the defective set first, reinstall the stock units, then repeat the process when the new lights arrived. The core deposit was reasonable and I did receive a Gen2/V2 set of headlights as the replacements which is consolation for the time spent.
Contrary to the bad experiences some have reported in dealing with warranty or RMA, my warranty replacement was as smooth as could be. Morimoto was super responsive and I think the process took a total of 5 calendar days from start to finish with two of those days being the weekend.
My impressions -- The Gen2 headlights are what the V1s should have been. Although the V1 headlights were better than the stock units, they weren't perfect. The Gen2 no longer projects a spotlight-ish beam pattern and the dark spots at the corners are gone. I could go on about how much they've improved but the pictures may do all that. The lateral illumination is much better.
Overall I am quite happy with the replacement lights. I just hope this isn't an annual drill. At least there are 4 years left of warranty if anything goes wrong.
Old lights on top... Gen2s on the bottom
I worked with the original vendor (HID Kit Pros) to start the process of replacing the set under warranty. Once I was transferred over to Morimoto, it took 3 business days to receive the advanced replacement set. I opted to pay a core deposit for the advanced replacement as I didn't want to send in the defective set first, reinstall the stock units, then repeat the process when the new lights arrived. The core deposit was reasonable and I did receive a Gen2/V2 set of headlights as the replacements which is consolation for the time spent.
Contrary to the bad experiences some have reported in dealing with warranty or RMA, my warranty replacement was as smooth as could be. Morimoto was super responsive and I think the process took a total of 5 calendar days from start to finish with two of those days being the weekend.
My impressions -- The Gen2 headlights are what the V1s should have been. Although the V1 headlights were better than the stock units, they weren't perfect. The Gen2 no longer projects a spotlight-ish beam pattern and the dark spots at the corners are gone. I could go on about how much they've improved but the pictures may do all that. The lateral illumination is much better.
Overall I am quite happy with the replacement lights. I just hope this isn't an annual drill. At least there are 4 years left of warranty if anything goes wrong.
Old lights on top... Gen2s on the bottom
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I’ll request gen 2 replacements next time mine bites the dust. It’s a matter of time at this point. The corner LED must have an issue with the heat sink. I’ll point them to your post if they give me any problems about the upgrade.
VB.TRD.Pro
New member
You're probably right -- those Gen1 units will fail again at some point. I do hope the support issues that some folks experienced earlier this year was a blip due to the unexpected events early on with the pandemic along with the Morimoto merger/acquisition.
I can't believe how quick they were to process the warranty claim and would encourage folks to start monitoring their DRL strips if they haven't noticed the failed LEDs. Thought mine were good to go but wasn't the case as it was very intermittent and sometimes one, both, or neither LED was out. I was finally able to catch one or both out in pictures to ensure there was proof of the defect. At this point Morimoto should be aware of how widespread this issue is and shouldn't be resistant to swap out the lights via warranty. At least I hope not.
The positive that resulted from taking my time to submit a claim was the gen2 replacements. Had I submitted the warranty claim earlier, the replacements might have been the gen1s again. I am glad we do have a 5-yr warranty compared to some of the competitor products.
