eh
I found a 2015 Limited just a few months ago. It was trashed inside, and the automatic running boards didn't work. I let them know I was very interested and they didn't have to fix the running boards, but could just remove them for me.
They complained and said they had to fix the running boards in order to make it "certified" I said fine, but I would want an appointment to immediately remove them if I purchased.
During the 3 week period it took them to certify the vehicle I found a lower mileage and 1 year newer vehicle in Colorado Springs same Larry Miller company. I let the Boulder guys know exactly what my negotiated price was in Co Springs (which I did over the phone since I didn't want to drive down unless I knew what I was paying for the vehicle) and asked them to beat it since their car was 1 year older and had more miles.
After I made a few follow up calls (it was hard form them to communicate) they offered me
$50 (
not a typo) off of the asking price!
I said thanks, but no thanks, and drove the extra hour to make the purchase from their sister dealership.
So sales is so so, no real winners there, but I didn't finalize a purchase so can't comment on the purchase process. The pre-sale process was average to below average with my main issues coming from a lack of communication, follow-up delays, and insult on their offer.
It's Boulder, CO. The vehicle sat for a few more weeks 3-4 and eventually they lowered the price to just above what I was asking (I assume for a small buffer to negotiate) and eventually sold.
Unrelated since you won't be going there for service, but Mike in their service department has treated me like a valued customer which unfortunately is not the norm.
Hope that helps!
*side note... I attempted to purchase another vehicle from a Larry H. Miller dealership several years ago. While in the dealership a few times I overheard another salesman offering to help out a couple and offered to knock off $100 from the purchase price and include a full take of gas and 1 oil change.
I walked away and they followed up via phone. I could hear another salesman in the background bashing me and being a jerk because I didn't take their first offer.
Trying to buy in the west from Richmond, VA, I took a user's suggestion and contacted Costco. They linked me up with Larry Miller Toyota in Boulder.
Miller has two TRD Off Roads with the features I want, a 2018 and a 2019. Before I pull the trigger, I want to know if anyone has had a particularly good or bad experience with them. The salesman's name is Nang Ng and he said he has been there for 20 years.
Anyone?
