Anyone hear from LFD Off Road?

[YellowSnow]

Ordered their raw front skid during Black Friday on the 26th, lead time according to LFD was 2-3 weeks....tried several emails and phone calls, zero response. Anyone get shipping updates from them or received anything?

 

[jwscott79]

If you're inquiring about a purchase, email Jacob, [email protected].

I ordered crossbars during the black Friday sale and hadn't heard an update on shipping estimate. He emailed back within an hour or so with an update.

 

[Lightenup_bro]

They are also very responsive on IG @lfd_off_road

Top guys over there.

 

[Akkording]

[MENTION=136636]jafrush[/MENTION]

 

[Cndnmax]

Never once got a reply back through email, both before and after purchase. Message them on Facebook if you want to hear back from them. My black Friday crossbars are still being powder coated.

 

[bigguy02]

Ive always contacted them through Facebook messenger, and have always gotten a response in 30 minutes or so.

 

[Thrasher_S]

My crossbar order has been marked as "processed" since the first time I checked, probably the monday-ish after black friday. I just figured they got inundated with orders and, since I really need them for summer activities, I'd rather they take the time to build them right than rush production.

However, if I don't hear anything by the end of January I might start getting antsy. I almost ordered a Frontrunner but figured I could see if the much cheaper option meets my "needs" first. It's nice to have a backup plan (the Frontrunner) that can be here in a week or less.

 

[YellowSnow]

Used FB messenger and they replied promptly...looks like these are complete and shipping soon.

 

[jafrush]

Hey guys, sorry about that.

We've got several hundred crossbars out at powder coating right now, been there for about two weeks. Soon as the crossbars get back we'll be shipping those in chronological order.

At the moment our site doesn't send out emails, we're working on getting that fixed. We do try to email out shipping notifications when the order ships, but that's a manual process.

We do have a very limited supply of crossbars on hand if you had a trip planned and need them sooner. Please DM or email if so and we'll try to work with you.

ETA A batch of raw skids also just finished up at welding and are down at shipping awaiting packing.

 

[Anand]

Since he already responded in the thread, I'll second the whole email Jacob thing... Prompt, helpful, and complete responses via email every time!

 

[jafrush]

Since he already responded in the thread, I'll second the whole email Jacob thing... Prompt, helpful, and complete responses via email every time!

No, don't email Jacob, my inbox is full enough already! eep: Just kidding.

Seriously though, one of the issues we have is we've got several email addresses out there for a lot of us in the Off Road division. While we do try to get to the messages, a lot of us are constantly in and out of the factory working in the other divisions (we've got three different divisions in the company, Off Road is the newest, and by far the most fun : ). So, I may answer emails faster than other guys who are out on the road, or vice-versa when I'm out. Same goes for the phones, the number only rings to the desks for the guys in the Off Road division, and a lot of times we're not at our desks.

We are working on implementing a ticketing system for contacting us in addition to fixing the automatic emails for order statuses, so we can better keep track of who has been answered.

Thanks guys

 

[Tejas]

They have always been prompt on instagram.

 

[YellowSnow]

I guess it’s a sign of the times, when companies ignore your emails and phone calls, but respond within 15 minutes to your IG and DM’s on Facebook :smashputer: