Avoid 4R Customs

[mikeferg]

Jordan isn't professional, doesn't keep his word, he said it shipped but he can't provide tracking, When I asked to cancel this is his response

Sorry to hear you want to cancel, but we already got you shipped The UPS guy picked it up yesterday. Let me call UPS and see if we can get the package recalled. Just a heads up, though there would be a 3% cancellation fee for premature canceled orders even if we Get it recalled. I’ll call UPS and see what can be done

So basically he wants to charge me 3% cancellation fee but said it shipped but he can't provide tracking.

 

[fourwd1]

You really need to supply a lot of details regarding your problem before anyone can take your complaint seriously.
Feedback is great but it needs a basis.

 

[Jordan4rc]

Hey Mike, This is Jordan, the owner of 4R Customs. I just came across this post and wanted to personally apologize for the trouble. I do remember this situation and I’m really sorry for the miscommunication on our end.

At the time I was replying from my phone trying to get responses out as fast as possible before UPS dropped the package off, and because of that I didn’t get you the tracking info in time like I should have (it was on my desktop). That’s on me and I apologize for the frustration it caused.

Since then we’ve made a lot of changes to our return policies and customer service processes. We now offer 60-day free returns, we cover the return shipping, there are no transaction fees, and we even allow installed items to be returned within 14 days.

This is a business my little brother and I built together to our way through school, and over the years we’ve learned a lot through experiences like this. We are both young with much to learn so it was definitely a learning curve for us, and I really do appreciate you working with us through it.

If there’s anything we can do to make it right, please let me know. I’d love the opportunity to make up for the experience. Our goal is to never have a dissatisfied customer and we have done great for the most part minus a select few.