I also have a cracked dash and contacted Toyota. They sent me the reply below. My vehicle is a garage vehicle 85% of the time. I went to the dealer whn it was in warranty and was told I needed to use a vinyl conditioner which I purchased and it served no good as well as Armorall. The cracks got longer and more has appeared. I am sure this is a material problem.
Claim # 120828-0000828
Discussion Thread
Response Via Email (Thomas Morita)
08/30/2012 10:24 AM
Dear Don ,
Thank you for contacting us.
We apologize for the concerns you are having with the dashboard of your 2006 4 Runner.
We have not identified a defect in the manufacture of this component by issuing a recall under a Special Service Campaign.
However, please respond to this email with your 4 Runner's 17 digit Vehicle Identification Number so that we may document your vehicle product concerns and in the event that if we issue a bulletin which addresses your vehicle's dashboard, we will notify you by mail of our prescribed course of action.
Further, because we are not in a position to inspect your vehicle, we are not able to provide you with diagnostic support.
In order to properly assess your concerns, we recommend you contact the Customer Relations Manager at your local Toyota dealership, Toyota Dealer Locator Search - Find Toyota Dealer, to further evaluate your 4 Runner.
Toyota dealership technicians are specialized in the diagnosis and repair of Toyota vehicles. They are provided with extensive training and have access to state-of-the-art equipment to help in the accurate diagnosis of your vehicle. Also, if necessary, we provide additional support to assist Toyota dealership technicians in resolving unusual vehicle concerns.
Your email has been documented at our National Headquarters under file #1208301009. If we can be of further assistance, please feel free to contact us, Toyota Help.
Sincerely,
Thomas Morita
Toyota Customer Experience
Claim # 120828-0000828
Discussion Thread
Response Via Email (Thomas Morita)
08/30/2012 10:24 AM
Dear Don ,
Thank you for contacting us.
We apologize for the concerns you are having with the dashboard of your 2006 4 Runner.
We have not identified a defect in the manufacture of this component by issuing a recall under a Special Service Campaign.
However, please respond to this email with your 4 Runner's 17 digit Vehicle Identification Number so that we may document your vehicle product concerns and in the event that if we issue a bulletin which addresses your vehicle's dashboard, we will notify you by mail of our prescribed course of action.
Further, because we are not in a position to inspect your vehicle, we are not able to provide you with diagnostic support.
In order to properly assess your concerns, we recommend you contact the Customer Relations Manager at your local Toyota dealership, Toyota Dealer Locator Search - Find Toyota Dealer, to further evaluate your 4 Runner.
Toyota dealership technicians are specialized in the diagnosis and repair of Toyota vehicles. They are provided with extensive training and have access to state-of-the-art equipment to help in the accurate diagnosis of your vehicle. Also, if necessary, we provide additional support to assist Toyota dealership technicians in resolving unusual vehicle concerns.
Your email has been documented at our National Headquarters under file #1208301009. If we can be of further assistance, please feel free to contact us, Toyota Help.
Sincerely,
Thomas Morita
Toyota Customer Experience
