D16RR
New member
What we DO know is that there is no Federal, State or Local law forbidding it being turned off.
What we DO know is that there is no Toyota policy forbidding it being turned off.
What we DO know is that dealer after dealer has turned them it off - even if they initially protested as was true in my case.
What we DO know is that any dealer stating otherwise is lying.
OP - put your big boy undies on, go back to the dealer and demand they do as you asked.
As the owner of a motorcycle dealership, I see both sides of this argument. He's not a liar, however you are correct that everyone is sue happy and it puts the fear of legal harassment in our minds. I.E, we refuse to modify something, customer gets upset, but then 6 months later someone else purchases it, something happens and they find out that feature X was off(on) and that the dealer did that, now the dealer gets named as part of a suit....it's a sad sad reality, but it is something we are constantly on the lookout for.
My suggestion, if it's a "liability" for them, volunteer to sign a release of liability waiver in regards to that action. I have customers do it for significant modifications to bikes (such as lowering them bc the customer is "vertically challenged" to the point where its geometrically unsafe to ride).
I'm happy to put the customer first and make them happy, but at the same time I wouldn't jeopardize my business for one small thing.
Going in bull-headed and stubborn, refusing to leave till they do it makes no friends and only will stress you. I suggest you call in, ask for the service manager, explain the scenario, and offer to be amicable to any solution that will make you both happy.
If they're just ignorant about their ability to do things, like others have said, find somewhere else that is more informed.