Did your Takata recall look like this?

[KingTaco]

Let's stop pretending like anyone at Toyota corporate offices is going to give one solitary f*ck about this issue in any way that will end up being beneficial to the OP.

Just be a normal human being, call the service manager Friday and say hey, there's a big hump in my dash now that wasn't there before my airbag recall work. I'd like to come drop it off and get a loaner if possible. I'm a little concerned about the passenger airbag not working correctly-how soon can you get me on the schedule?

How's that for a slice of fried gold :cheers:

 

[macscac]

Let's stop pretending like anyone at Toyota corporate offices is going to give one solitary f*ck about this issue in any way that will end up being beneficial to the OP.

Just be a normal human being, call the service manager Friday and say hey, there's a big hump in my dash now that wasn't there before my airbag recall work. I'd like to come drop it off and get a loaner if possible. I'm a little concerned about the passenger airbag not working correctly-how soon can you get me on the schedule?

How's that for a slice of fried gold :cheers:

nah... haha. people would rather go pyscho and burn down the whole store.
whats the line... catch more flies with honey than with vinegar ?


i agree. be decent but persistant and itll get fixed.

 

[matoolie]

2014 Limited here.... and the air bag replacement is invisible. No change at all in fit and appearance of dash parts. No new squeaks or rattles. And in my case the glove compartment contents were replaced in a more organized manner. Work with your dealer or Toyota rep to resolve.

 

[bglfgd]

My dash had a similar bump after the recall was performed, though not anywhere near as pronounced. Went right back to the service writer upon noticing it, a tech took a look at it and ordered a new dash pad, no questions asked. After they replaced the dash pad I now have a chirping noise coming out of the dash, around the instrument cluster area, every time I accelerate somewhat hard. The dealership had the dash taken apart twice trying to locate the source of the noise to no avail. At the end they chalked it up to "normal engine noise" - which is total BS since the chirp wasn't there until they messed around with the dash.
OP, you may want to consider a different dealership. If they removed the dash to scan the airbag (?!) before they ordered the part and then returned the vehicle back to you looking like this... I'd have very low expectations of them being able to fix this amicably.

Sent from my SM-G973U using Tapatalk

 

[DEUS-MACH1NA]

Call corporate and tell them the dealership gave you and your 4Runner cancer. :redbrick:

 

[calcrc]

I made a post about exactly what happened to you...

I had to take it back 3 times until they finaly stuck their thumb out their ass,s and fixed it.....

I dont understand how they cannot put it back like the original one.

 

[rwrobs777]

HOLY CRAP !!...mine looks the same way !!...I had the recall done a day before I went on vacation and only noticed it only a few days ago. Didn't know if it would be easier to fix myself but I'll let the dealership handle it !!...I don't know if the dash is not secured in that corner or maybe was bent up during removal or installation...I'll be calling the dealership tomorrow...let me know what happens with yours !!

 

[jrandom]

I have so been on the fence about this. I don't drive the truck much, if at all with a passenger and just so many Q&A nightmares, not to mention my own not so great dealership experiences.

WTF and I just made an appointment for tomorrow... f^(king canceling, I'm pulling a no show until maybe some more get done.

Anyone have one done in Utah yet? if so where and did they do a good job?

 

[ScoMey]

2014 Limited here.... and the air bag replacement is invisible. No change at all in fit and appearance of dash parts. No new squeaks or rattles. And in my case the glove compartment contents were replaced in a more organized manner. Work with your dealer or Toyota rep to resolve.

Ditto.

Just had mine done today, and I can't tell that anything was done. No rattles or other noises on the way home... no greasy hand prints all over the dash, no unexplained hump. As a precaution, I emptied my glovebox before taking it in. And I got all paranoid after seeing this thread... so I took a bunch of "before" pictures, just in case. I gave them the whole day to work on it, so as not to rush them. It's a pretty big dealership, so I gotta think they've done a ton of them already by now. I avoid dealership service departments like the plague, so it was hard for me to leave it in their hands.

OP... sorry you and others have not had a good experience with this. Hope you get it resolved to your satisfaction.

 

[LandCruiser]

That looks like a bag of smashed *******s.

Larry Miller Toyota off of Woodmen in Colorado Springs did mine and somehow managed not to **** it up.

 

[a47chuck]

What’s with all this PC crap? Technicians!!!??? They’re f_ckin’ mechanics (and I do use that term loosely). I’m proud to say I’m a machinist, not a f_ckin’ machine technician, or whatever they’re called now. :wtf: Maybe if they served an apprenticeship, they could do more than R&R. And how about a little pride in the work done!

 

[cb1111]

Have we heard back from the OP?

 

[Irish Mike]

Ok, so I agree with all of you that this is not normal. They may have screwed up when they said they had to scan it, the proper procedure is to check the VIN. If the recall applies, the dealer should have ordered the parts. The inflators were on a MAC release for a long time which means they were ordered per VIN. We had some cases where they took two months to get the parts we needed.

In regards to how he needed to handle the dash issue: There is no need to call corporate or get the GM involved or flame Toyota. I hate over reactions! Over reacting will get you no where. He needs to calmly go back to the service department, explain that it didnt look this way before and shouldnt look this way now. The dealer should correct the issue. If they do not resolve the issue, then he has the right to get upset and push it up the chain.

People are human and I'm sure we all can admit we have made mistakes once in a while. Don't flame someone or be an A** just because someone made a mistake, give them a chance to fix it and make it right. Im betting they will do the right thing given the chance. Now, if they are a shady shi**y dealer, all bets are off and flame on!

 

[Pathfinder!]

If the manager thinks that's what it's supposed to look like then this dealership has some serious issues. What's the name of it so it can be avoided? This qualifies as utter incompetence.

 

[cb1111]

Ok, so I agree with all of you that this is not normal. They may have screwed up when they said they had to scan it, the proper procedure is to check the VIN. If the recall applies, the dealer should have ordered the parts. The inflators were on a MAC release for a long time which means they were ordered per VIN. We had some cases where they took two months to get the parts we needed.

In regards to how he needed to handle the dash issue: There is no need to call corporate or get the GM involved or flame Toyota. I hate over reactions! Over reacting will get you no where. He needs to calmly go back to the service department, explain that it didnt look this way before and shouldnt look this way now. The dealer should correct the issue. If they do not resolve the issue, then he has the right to get upset and push it up the chain.

People are human and I'm sure we all can admit we have made mistakes once in a while. Don't flame someone or be an A** just because someone made a mistake, give them a chance to fix it and make it right. Im betting they will do the right thing given the chance. Now, if they are a shady shi**y dealer, all bets are off and flame on!

He did raise it with a manager and was blown off. Accordingly, it wasn't a "simple mistake".

I recognize that people make mistakes and that is fine. How you handle it is important. Here, anybody that has ever seen a 4R would know that the repair was botched and for a manager to try to blow a customer off speaks volumes for that dealership.

If the manager thinks that's what it's supposed to look like then this dealership has some serious issues. What's the name of it so it can be avoided? This qualifies as utter incompetence.

The arrogance of that manager is astounding if he believes that this repair is correct.

This goes far beyond this particular repair - what other cars have been botched and what other owners are driving around in a potential death trap.

This car isn't safe to drive at this point and I'd challenge any tech to prove me wrong?

 

[Donovan1]

Mine is going in tomorrow. I'm hoping for a smooth transaction. What is the corporate number everybody is saying to call if there is an issue? I hope I don't have to use it.

 

[Pdurel4522]

That’s crazy

 

[cb1111]

Mine is going in tomorrow. I'm hoping for a smooth transaction. What is the corporate number everybody is saying to call if there is an issue? I hope I don't have to use it.

You'll find that number in your owner's manual.

 

[Irish Mike]

"This car isn't safe to drive at this point and I'd challenge any tech to prove me wrong?"

How do you know this isnt safe? Are you an airbag engineer? Airbags don't just go off on their own. What specific knowledge do you possess that says this is unsafe? Remember, this is the passenger side and it will never go off if no one is in that seat when driving. It could still potentially deploy perfectly fine even in the case of an accident.

The dash is messed up and it is pushing up on the fracture point so I agree with the premise that it is a botched job, but unsafe is a stretch.

 

[Irish Mike]

I'm not sure if any of you are aware but each dealership is a franchise. Toyota does have a very small bit of control over them, but it is very small. When you call "Toyota" you are going to a call center that essentially re-routes you back to the dealership to handle their business. Sure if you call enough you will be routed to a district manager, who will in turn call the dealer to resolve the issue!

Your absolute best course of action is to be a decent human being and try to work with the dealer. If you are unhappy with a dealer, your next best action is to find another dealer that wants your business and values you as a consumer and service customer. No dealer is perfect and some are a dumpster fire. Just like any franchise, some will be good and others not so good. Another dealer, along with Toyota can make sure the issues are corrected and the erroneous dealer will be charged back for the repair. Being a hot head will just cause you more grief in the long run.

I will and can assure you that a lump in your dash is not normal and needs to be addressed. I am assuming that dealer is trying to shortcut the repair and causing the damage. The repair pays the tech 3.0 hours to complete, It is a big job. I have seen several hundred of these done and none of them have a lump or crease in the dash when done properly. The car should be returned in like or better condition.