A little older post but,
My experience with Gobi racks. I bit the $200+ and bought a ladder I'm not the best welder but a 3 year old with Parkinson's could do better. I called and tried to return and had no response for weeks. I live in CO about an hour from Gobi, so I drove to the office. After sitting in the waiting room getting the wait finger for an hour (I was the only person in this room reading 5 year old magazines ugh) I showed the woman at the desk the ladder. She took it in the back for a couple minutes and came back and deemed it was my fault and impossible that it was theirs because everything is fabbed in house and inspected before shipping. Mind you I opened and looked at it... Not only was I out $200+ for estimated $50 - $70 in bent round tubing from Home Depot but now I was accused of cutting every pedal, re-welding and repainting the "new" welds to match.
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