FS 5th Gen. Full Length Roof Racks by drabbits

[Snow-Jet-MK5]

Exactly.. and who orders a product where your child is born at the same time you order and turns 2 when it eventually arrives at your doorstep? It's some absurd shit for sure. No product is worth the hassle so many here are going through. :ballchain:

And this guy checks these forums because not too long ago he popped in to try and sell some worn out rack yet did not take the time to address any of the other shit that's an issue.

So yeah.. Gobi or another brand.

I'm giving up on the rack and have requested for him to refund me immediately. As most should know I have been pretty vocal about the wait/communication with him but 15 months is way to long now. My wife has asked me recently where is the rack that i ordered and when the wife isn't happy than I'm not happy. Alex did text me on September 19 that he would refund my money and give me the rack for free but I have yet to see either one.



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[sn_85]

What puzzles me is that people read other member's complaints of longer than promised lead time, put in an order anyway and than complain about him missing the deadline.



The guy is obviously not sticking to his deadlines but I haven't read of anyone not getting their product eventually. Why put in an order knowing there are delay issues and than complain about it? I dont get it but to each his own :typing:

Well I think most of the people complaining now ordered their racks 12-15 months ago. I don't think the reported wait times were that long when they had put their orders in, probably was a 6 month wait then. I've just seen this thread get worse and worse over the course of the year in terms of upset people disgruntled over wait times. I can't imagine (although I've seen some) too many people putting in an order at this point given the numerous complaints of late.


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[HEAVY WT]

I've been pretty happy with mine (installed for memorial day this year - took 5 months to get). I definitely like the look better than the Gobi rack. The main reason I got the rack was 14' kayaks, so I like that the front of them aren't sticking up higher while driving down the highway (usually with headwinds up 395). I'll agree the wait time is long, but worth it. In all seriousness he makes a good product and was struggling to keep up with demand. I'm guessing if he limited orders people would be whining as much as the current taking orders and being slow.

 

[Snow-Jet-MK5]

Well I think most of the people complaining now ordered their racks 12-15 months ago. I don't think the reported wait times were that long when they had put their orders in, probably was a 6 month wait then. I've just seen this thread get worse and worse over the course of the year in terms of upset people disgruntled over wait times. I can't imagine (although I've seen some) too many people putting in an order at this point given the numerous complaints of late.


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I agree that most of the complaints are from those that have been waiting over a year like myself. I was quoted a 3 month lead time. Back in June 2015 which is why I decided to go with him.

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[DannyLlama]

Right but if you get quoted 3 months and you read from multiple people that it took double that or triple that quote and you still order, you have to just wait it out...

If I buy a 2 star item from Amazon i know to expect less than ideal outcome.

Either way, good luck to everyone, I hope it works out for everyone that has an order with Alex.

 

[Sleeter]

Nobody should be ordering from this dude moving forward. @1enginer can you place a disclaimer on the first post warning people about the bogus "quoted" lead times.

 

[NOOB4RUNNER]

I went for it... I'm going to trust Alex has everything in order. I love the look and the time and care it seems put into every rack. Although the wait time for some might be longer or shorter than others, when the racks received I have not heard one person complain. When my time comes I will be driving down to the shop for the install.

 

[Titanpat57]

I went for it... I'm going to trust Alex has everything in order. I love the look and the time and care it seems put into every rack. Although the wait time for some might be longer or shorter than others, when the racks received I have not heard one person complain. When my time comes I will be driving down to the shop for the install.

"There's an ass for every seat"...you Sir, have just fulfilled that role...

 

[sn_85]

I went for it... I'm going to trust Alex has everything in order. I love the look and the time and care it seems put into every rack. Although the wait time for some might be longer or shorter than others, when the racks received I have not heard one person complain. When my time comes I will be driving down to the shop for the install.

Somewhere there's a person laughing all the way to the bank with your money. See you in a year when you're asking where your rack is lol





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[alfonzo]

To summarize: One can expect a longer wait time than promised. The quality is great. My powder coating is great. The fit and finish is great.

I would order again, Dan

 

[Snow-Jet-MK5]

I am officially giving up on the rack. I ordered on July 24, 2015 with the expectation that it would be delivered within 3-4 months. I was "updated" periodically but was told that there would be a slight delay. Alex contacted me on January 22, 2016 to let me know the rack would be completed. I didn't receive a tracking number or any email/text/call until May 31, 2016. He said that there was another delay and that my rack would be completed by June 15, 2016. I texted him and didn't receive another response until August telling me that it would be ready August 15, 2016. I didn't receive a tracking number and attempted to contact him again. He didn't respond until September letting me know that the rack "would be coming back from powdercoating" and ready to ship September 22. I haven't received a response since than. At this point I have filed disputes with PayPal, Wells Fargo, and the Better Business Bureau to attempt to retrieve my money.



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[uptheirons]

Too bad to hear that there are still so many issues with the lead times on these racks. i was considering upgrading my 3/4 length rack to a full length one, but it looks like GOBI is the way to go...

 

[Simpleman74]

How the hell is this guy still a vendor on this site?:wow:

 

[Snow-Jet-MK5]

How the hell is this guy still a vendor on this site?:wow:

I have no rack and am out almost $1000 with no idea on how I'm going to get it back since Alex won't return my text, calls, or emails.

I'm sure I'm not the only one either. I've been empathetic and more than patient with Alex and his personnel situation but at the end of the day he is still running a business. I'm sure the quality of the rack is great but that is not an excuse for taking almost 16 months to deliver the product.

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[Simpleman74]

I have no rack and am out almost $1000 with no idea on how I'm going to get it back since Alex won't return my text, calls, or emails.

I'm sure I'm not the only one either. I've been empathetic and more than patient with Alex and his personnel situation but at the end of the day he is still running a business. I'm sure the quality of the rack is great but that is not an excuse for taking almost 16 months to deliver the product.

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I think this qualifies as grand theft.If you arent getting a reply and your credit Card company isnt resolving it I'd be filing a report with his local police department. Id even push it a step further and file a wire fraud claim since it was done online.....

 

[Coler2002]

I have no rack and am out almost $1000 with no idea on how I'm going to get it back since Alex won't return my text, calls, or emails.

I'm sure I'm not the only one either. I've been empathetic and more than patient with Alex and his personnel situation but at the end of the day he is still running a business. I'm sure the quality of the rack is great but that is not an excuse for taking almost 16 months to deliver the product.

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I am at 11 months and the last time Alex replied to my emails was in April! I have sent 4 emails and no replies. He told me in April that the rack should be done in 4-5 weeks. Where now 25 weeks from that date and no rack in sight. I would be interested in how you went about filing a claim through Paypal, I thought there was a 30 day policy. I paid via my bank account not a credit card.

 

[Brandonium]

Because people here still keep handing this guy cash even after reading pages and pages of the same shit experience and/or whoever is in charge of this site has set the vendor bar really F***ing low.

How the hell is this guy still a vendor on this site?:wow:

 

[Titanpat57]

I went for it... I'm going to trust Alex has everything in order. I love the look and the time and care it seems put into every rack. Although the wait time for some might be longer or shorter than others, when the racks received I have not heard one person complain. When my time comes I will be driving down to the shop for the install.

After reading the last several posts on this topic I just have one thing to say...

Ha

Haha

Hahaha

HAHAHAHA

HAHAHAHAHAHAHA!!!!!!!!

 

[Simpleman74]

after reading the last several posts on this topic i just have one thing to say...

Ha

haha

hahaha

hahahaha

hahahahahahaha!!!!!!!!

xabillion

 

[KingTaco]

Because people here still keep handing this guy cash even after reading pages and pages of the same shit experience and/or whoever is in charge of this site has set the vendor bar really F***ing low.

I'd think banning him from the site would only lessen the chances of getting racks to the people who have already paid (if they even still have a chance). It's unbelievable to me that some have read through this and still ordered. Unless they gave a 0% deposit, which is possible. Even then, I wouldn't bother. Best of luck to those that are trying to get their money back.