There weren't a requirement for members to update me when they receive their racks, so how am I supposed to track?
Sandra did give me a call today, saying that they are working REALLY hard to try to complete our order. She apologize for the delay, but they got hit with our 50 racks order, plus another 50racks of spring rush.... so just the 4Runner racks, they are working on more than 100 of them. They are nice enough to allow for a lot of customizations that also extended the lead time.
Basically, for our group buy, please expect 8-12 weeks of lead time instead of 6-8. The freight company that they use also have standard delivery routes and day of the week delivery restrictions for certain part of the country, so after the rack is shipped, please expect as much as 5-10 business days.
So, in short, please don't get too worked up about the delay, and it will come when it comes.
PLEASE try not to call in and bombard the poor 1 person customer service/sales department - Sandra. She and the company had really been working hard.
For the sales volume that they have these days, they don't really need to entertain a nice GB like this with us. Originally, they were only to let me order 20 racks, but due to the fact that it is so popular, I went back and beg them to take more, that's may be one of the main reason why the original 6-8 weeks estimate is off. I apologize, but the alternative is that anyone beyond #20 on the list will NOT be able to participate.
Lastly, if we are behaving and pressuring them like this, there WILL NOT BE another group buy with Gobi in the future, they are considering not doing these "special offerings" any longer, due to members being "hard to work with" and "unreasonable" (calling in to cancel like 6 weeks into the production, calling them every 2 or 3 days and asking "are we there yet", etc..). You guys will ruin it for everyone coming after us. :-(
Please be considerate. I know there are delays, I know that everyone are anxious to get their hands on this fine product. But, there are pros/cons about group buys. If you can't be mature enough to play in this playing field, consider not to take advantages of group buys.
- Jicko