Gobi statement on Trailduty
- Thread starter williamlv282
- Start date
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ironic, i ordered a ladder end of novermber. I emailed trail duty with no reply. When i called them i got an answer, 2 weeks later my ladder arrived.
i also emailed gobi and they did not reply to me at all.
Timberlinhvo
New member
My order (stealth rack and ladder) was literally ready to be shipped today BUT I got a call from an Alex. She told me that something happened to a someone at Trail Duty (TD) and Gobi would need to collect payment from me (eventhough Trail Duty already collected from me). Gobi only collects payment when the rack is ready to be shipped, fine. Since that something happened to that someone at TD, they cant collect payment shifting the payment responsibility to me, ehhh whatever. They want me to call my CC and file a claim which is going to take another couple of weeks to resolve. Are they really going to hold onto my rack for that long? At this point, I really dont know what to think. I feel bad for what happened at TD, but cant imagine he/she is the only person that handles the day-to-day. That money had to go somewhere? I am a little frustrated with Gobi because they asked me to do all the leg work when the issue is clearly with Trail Duty and them.
I am not about to fork over another $1,500 plus and HOPE my claim goes through. Right now, I am just waiting to see what my CC says, before I fork over money. Hopefully Gobi holds onto my rack.
I am not about to fork over another $1,500 plus and HOPE my claim goes through. Right now, I am just waiting to see what my CC says, before I fork over money. Hopefully Gobi holds onto my rack.
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williamlv282
New member
Crazy stuff. Maybe this should be posted in the general discussion instead of just 5th gen.
Rightside Up
New member
Yikes!
Yep, you’re correct. If the OP originally paid TD for the rack and the funds went through, then it would be up to Gobi and TD to figure all of that out; given there was a partnership/financial falling out between the two.
Gobi is pretty ballsy to ask for another payment and then have the customer deal with their credit card. That’s just poor customer service.
Rightside Up
New member
Isn't that what GOBI is known for?
Hence why I bought a Baja rack..
Rightside Up
New member
I'm going with Rhino.
Good choice!!!
Hybryd40
New member
This was posted from Gobi on their FB page
: We are doing our best to navigate this extremely sensitive matter with kindness and respect for everyone involved. This has nothing to do with lawsuits/legal matters/or bankruptcy. Trailduty has been a loyal distributer since 2007 We will be in touch will all TrailDuty customers as quickly as possible :
Someone could have passed away or been severely injured. My condolences , if this was or is the case. I hope it gets straightend around for everyone involved. I feel your frustration though. As if the normal extremely long wait times and no response from either company isn't already enough.
: We are doing our best to navigate this extremely sensitive matter with kindness and respect for everyone involved. This has nothing to do with lawsuits/legal matters/or bankruptcy. Trailduty has been a loyal distributer since 2007 We will be in touch will all TrailDuty customers as quickly as possible :
Someone could have passed away or been severely injured. My condolences , if this was or is the case. I hope it gets straightend around for everyone involved. I feel your frustration though. As if the normal extremely long wait times and no response from either company isn't already enough.
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4RunnerINprogress
New member
I just saw this earlier today. I just placed my order last week with TD. Was able to cancel the transaction through my credit card. Placed my order direct through GOBI.
nglayton
Senior Member
What's the lead time on a gobi rack from Trail Duty? 2 months - 3 months? Same as if you ordered it direct I would imagine.
Instead of being PO'd at Gobi for attempting to deliver your product, I think you should be pissed at TrailDuty for charging your card before they shipped the product. Keeping your $1500 for 3 months then never delivering the rack is your real issue. That's not Gobi's fault.
Last I checked the credit card laws are in your favor.... one way or the other you will get the charge reversed. Either TrailDuty will refund it or the credit card company will eat it. They have to, it's the law......
Instead of being PO'd at Gobi for attempting to deliver your product, I think you should be pissed at TrailDuty for charging your card before they shipped the product. Keeping your $1500 for 3 months then never delivering the rack is your real issue. That's not Gobi's fault.
Last I checked the credit card laws are in your favor.... one way or the other you will get the charge reversed. Either TrailDuty will refund it or the credit card company will eat it. They have to, it's the law......
Kind of a shame. I bought my rack through a TD group buy a while back and got a screaming deal on it and it was ready in just a couple weeks. I know people get fed up with Gobi but the rack is awesome and my experience was great
ECUDrummer
New member
This makes me want to sell my Gobi rack (it's ok, not my favorite anymore) and use the cash to buy bitcoin.
Anyone want a used Gobi rack with off-brand rear lights and awning mounts?
Anyone want a used Gobi rack with off-brand rear lights and awning mounts?
Timberlinhvo
New member
I do agree with most of the sentiments on this thread. Gobi makes a great product but their customer service absolutely sucks. I've waited this long, well over the 12 weeks they quoted me, only for this to happen. The more I think about it, the more it is a Gobi / TD problem, not mine. But I'm torn - should I continue to wait since I waited this long? - OR - Cut my losses and move on? FrontRunner? I am in no way judging them based on this incident alone. They NEVER returned any emails or phone calls, which they are notorious for. Their phone magically started working when they were caught in a bind with TD and wanted me to fix it.
In the end, my issue is probably nothing but a drop in the bucket to Gobi. They probably have a line of people waiting to buy my rack. BUT they shouldn't treat me or any of their customers like this. Which is why I will be taking my business elsewhere. Once I get my claim/credit back of course. We are a small community (relatively) and words can spread like wild fire.
Would you recommend GOBI to a friend?: NO
In the end, my issue is probably nothing but a drop in the bucket to Gobi. They probably have a line of people waiting to buy my rack. BUT they shouldn't treat me or any of their customers like this. Which is why I will be taking my business elsewhere. Once I get my claim/credit back of course. We are a small community (relatively) and words can spread like wild fire.
Would you recommend GOBI to a friend?: NO
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