lawsuits Against Awful Alabama Nissan Stealership

NoDak

Senior Member
The upstanding individuals at Serra Nissan just can’t catch a break. First their employees pled guilty with a massive loan scheme, then prosecutors go after upper level employees for conspiracy and wire fraud. Now the dealership is facing a civil lawsuit that alleges customers were purchasing cars from a “criminal enterprise.”

Automotive News reports that an Alabama couple is suing Serra Nissan and has named Anthony Serra, CEO of Serra Automotive Group, Serra Nissan and Serra Volkswagen as defendants.

The plaintiffs say the lawsuit stems from an an incident in 2013 when the couple purchased a 2011 Corolla from the dealership.
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The couple says they were falsely told they could refinance their car loan for a lower rate. They also claim that Serra employees lied to their lender by saying car had features such as a Bose stereo, leather seats, and navigation. This tactic is known as “power booking” and is used to falsely report the value of a car so the lender will offer a larger loan.

The buyers were made aware of this practice when they were contacted by the IRS and were told that the dealership gave false information to their lender in order to inflate their payment in order to add and extended service contract and guaranteed asset protection plan without the customers realizing it. The couple also alleges that when they signed their paperwork the manager hid portions of the documents.
In a statement the plaintiff’s attorney said:
“There appears to have been a pervasive scheme at Serra Nissan where people were sold products they didn’t know they were buying and had products adding to the price of the car and they didn’t know what were paying for...What we just don’t know at this point is how large the fraudulent scheme is and how many people were impacted.” - Jerome Tapley, a principal at Cory Watson in Birmingham.
The law firm claims it has talked to hundreds of customers that were impacted by the fraudulent practices of this dealership and they are seeking a class action designation for the suit. The plaintiffs seek undetermined punitive and compensatory damages, but Tapely said it is $3,000 to $10,000 in losses per client.

Attorneys for Serra Nissan have vowed to defend the dealership against what they are calling “false allegations” and claim that dealership owner Tony Serra had no involvement in nor encouraged or condoned any criminal conduct.


original article : Here Come The Lawsuits Against The Awful Alabama Nissan Stealership
 
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Everyone in Alabama knows these shitbirds, the sad thing is that the tactics listed in the article I've seen MANY other dealers do.

The guys who sold me my TE did that "asset protection" BS, but then they screwed up and didn't increase the cost of the truck and sold it to me for less than they were planning to... and they were telling me that they'll send collections to get it back unless I write them a check for 2k.

I told them to FOAD and call my attorney (whom I had type up a quick letter I emailed them) because SE Toyota finance now owns the title and they don't give two shits.

Dealers are either really good or total asshats.
 
I'm about 30 miles from Serra Toyota. I've bought a few parts from them when my local dealer didn't have them, and they were nice. The service people there lied to me before about pricing, so I didn't have them do the work. I've never dealt with the sales people there.

Bill Penney Toyota isn't much better. The parts people are usually nice, but the rest are sub-par. My dad's been in there arguing with them multiple times about TSBs that should have been done to his Tacoma free of charge that they didn't want to do... The sales people are awful too. They tried selling him an FJ that had been severely wrecked without telling him. They didn't want to show him the CarFax until after he signed the papers. Needless to say he walked on that one...
 
Hoover Toyota is a good place in my experience dealing with them. The owner always comes out and complements my ride. Do not EVER and I mean EVER buy anything from Hendricks. My friends mom worked there for about a month and couldn't stand their practices. She said she was forced to roll back miles on all used cars and quit due to that and other reasons
 
I dont think serra did anything outside of what most used car dealerships do with inventory... I know a few euro dealers that do full spedo swaps with aftermarket clusters... Not to mention most taxi cabs run severly undersized tires to over milege the meter then install proper sized tires when they go in for meter checks once a year
 

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