absalom
New member
EDIT 12/19/2015 4xInnovations has refunded the full purchase price. I was impressed with the way they handled this mistake.
I should preface this by saying I usually like much of what 4xInnovations offers. They have a fairly priced product line with reasonably attractive offerings. I'm a third time customer, and haven't had many issues in the past; aside from some sluggish communications. So there's a chance that what follows is an isolated incident, but I felt I'd be doing the other forum members a disservice by not sharing this somewhat alarming experience.
12/7/2015
Placed order for 68" universal sliders that reportedly were a good option for the 80 series Land Cruiser. Total cost = $204 + shipping. I paid the full amount through PayPal and settled in for the 3-4 week wait.
12/8/2015
Called 4xInnovations to explain my order, specifically that I'd be installing these sliders on a Land Cruiser and if they thought these would be a suitable slider for my vehicle. They explained that they used to make sliders specific to this truck in the past, and while they didn't currently advertise them for this truck, there's a small chance they'd be able to satisfy a special order. I asked the employee for an idea of cost or ETA, and he was unable to provide any further information. He did however take my name and number and assured me that "Bob" (I don't believe in personal name n' shaming, so have elected to change the names to protect the staff of this company), his boss, would be calling me shortly to discuss my options. There was also talk of a custom front bumper.
12/18/2015
Received a missed phone call from 4xInnovations at 9 in the morning. I returned the call and found out that they'd be able to make the sliders for me after all, however the cost would be $295 +shipping. As this was a nearly 33% increase in price, I realized this was well past my "slider budget" and I'd be forced to look at different options. I then explained to the employee that $295 was more than I was comfortable spending, and that I wished to cancel. He then explained that the sliders had already been made, and that I was on the hook for the full amount. I responded that I had not purchased a product for $295, and that my initial payment of $204 for a different product wasn't to be misconstrued as a blank check. I was told that 4xInnovations would be calling me back to discuss my options shortly after our discussion 10 days earlier; I received no such phone call. When pressed for a refund, the employee said that his boss would be calling me back soon to discuss my options.
12/18/2015
About 10 minutes later, I received a call from "Bob" the boss. I immediately asked why his company had built the sliders before discussing this with me. I also asked why he had never called back during the 10 day period from my initial order and the build completion date. He admitted that returning the phone call had slipped his mind. I get it, mistakes happen, and nobody is perfect. As someone heavily involved in a customer-centric career, I don't however believe in passing my mistakes onto my clients. I again requested a full refund as I was unwilling to pay the new, much higher price tag of these sliders.
I explained that I was near my phone for the past 10 days, and would have most likely agreed to an increase in price prior to building of the sliders. However, as I felt cornered and bullied into purchasing a product I never ordered, I no longer felt so accommodating. I again pressed for a full refund, as the product I ordered still hasn't been built and I was unwilling to purchase a product I hadn't signed off on. "Bob" asked me what I would be willing to pay for these sliders, and I explained that instead of hashing out this while emotions were high, we instead both let things simmer and attempt after the weekend.
After discussing the events with a few members and my wife, I believe it's best for both parties if we just go our separate ways. I feel as though I've been tricked and forced into purchasing a product I never ordered. I would still like a full refund and hope on Monday, 4xInnovations and I will have a meeting of the minds and move forward in this direction.
I should preface this by saying I usually like much of what 4xInnovations offers. They have a fairly priced product line with reasonably attractive offerings. I'm a third time customer, and haven't had many issues in the past; aside from some sluggish communications. So there's a chance that what follows is an isolated incident, but I felt I'd be doing the other forum members a disservice by not sharing this somewhat alarming experience.
12/7/2015
Placed order for 68" universal sliders that reportedly were a good option for the 80 series Land Cruiser. Total cost = $204 + shipping. I paid the full amount through PayPal and settled in for the 3-4 week wait.
12/8/2015
Called 4xInnovations to explain my order, specifically that I'd be installing these sliders on a Land Cruiser and if they thought these would be a suitable slider for my vehicle. They explained that they used to make sliders specific to this truck in the past, and while they didn't currently advertise them for this truck, there's a small chance they'd be able to satisfy a special order. I asked the employee for an idea of cost or ETA, and he was unable to provide any further information. He did however take my name and number and assured me that "Bob" (I don't believe in personal name n' shaming, so have elected to change the names to protect the staff of this company), his boss, would be calling me shortly to discuss my options. There was also talk of a custom front bumper.
12/18/2015
Received a missed phone call from 4xInnovations at 9 in the morning. I returned the call and found out that they'd be able to make the sliders for me after all, however the cost would be $295 +shipping. As this was a nearly 33% increase in price, I realized this was well past my "slider budget" and I'd be forced to look at different options. I then explained to the employee that $295 was more than I was comfortable spending, and that I wished to cancel. He then explained that the sliders had already been made, and that I was on the hook for the full amount. I responded that I had not purchased a product for $295, and that my initial payment of $204 for a different product wasn't to be misconstrued as a blank check. I was told that 4xInnovations would be calling me back to discuss my options shortly after our discussion 10 days earlier; I received no such phone call. When pressed for a refund, the employee said that his boss would be calling me back soon to discuss my options.
12/18/2015
About 10 minutes later, I received a call from "Bob" the boss. I immediately asked why his company had built the sliders before discussing this with me. I also asked why he had never called back during the 10 day period from my initial order and the build completion date. He admitted that returning the phone call had slipped his mind. I get it, mistakes happen, and nobody is perfect. As someone heavily involved in a customer-centric career, I don't however believe in passing my mistakes onto my clients. I again requested a full refund as I was unwilling to pay the new, much higher price tag of these sliders.
I explained that I was near my phone for the past 10 days, and would have most likely agreed to an increase in price prior to building of the sliders. However, as I felt cornered and bullied into purchasing a product I never ordered, I no longer felt so accommodating. I again pressed for a full refund, as the product I ordered still hasn't been built and I was unwilling to purchase a product I hadn't signed off on. "Bob" asked me what I would be willing to pay for these sliders, and I explained that instead of hashing out this while emotions were high, we instead both let things simmer and attempt after the weekend.
After discussing the events with a few members and my wife, I believe it's best for both parties if we just go our separate ways. I feel as though I've been tricked and forced into purchasing a product I never ordered. I would still like a full refund and hope on Monday, 4xInnovations and I will have a meeting of the minds and move forward in this direction.
Last edited:
