ynkskikass said:
What happend with Prestige in Ramsey? I have had nothing but good experiences with them.
Took it in for the rear air suspension recall, we set up a date for me to bring it in cause they had to order the parts, I brought it in and they told me it should take an hour, 6 hours later they tell me they don't have a part so I just wasted my time, I was in their at 6am and left at noon, they set up another date and 2 months pass and I don't hear from them I call up and they never ordered the parts so 2 weeks and I call them and I bring it in, 6am again and it takes them till noon until I get my truck back, I understand their busy but why do they tell me I'll be 1st and I have to wait 6 hours, so after 12 hours of waiting they fixed it.
Then my dumbass decided to bring it back for an alignment cause hey it's free under warranty, well after showing up again at 7am they did not even bring it in till 10 and then when I get it back each rim is scratched and Dave told me to deal with it, I should of flipped out but I was like Im a dumbass for even coming here should have just paid my tire guy 40 bucks to align the tires.
When the truck was 2000 miles old 1 of the techs went to test drive it after they fixed the seat squeaking problem, kid shoots through the parking lot out onto 17 where an 18 wheeler almost t-boned him, yeah that was great watching a pissed of big rig come within inches or my brand new truck and then get back onto 17 and ride my trucks ass while blasting the air horn, the kid in my Runner took the shoulder to loose the truck but the big rig followed, how he lost him I don't know cause you can only see so far and it came back undamaged.
I don't go for service cause to pay them to abuse my vehicle and flat out tell me to expect damage everytime I bring it in hell no, Im not taking my truck to a place that will damage it.
Now I bring my truck to Rockland Toyota, I bring it in without an appointment and their like we'll do it right now, they respect my vehicle not to damage it, I pay them for oil changes and the service intervals.
With Prestige Toyota I could of got a loaner but I hate leaving my car anywhere, Im not into that I'll pick it up later, Im to anal about small things, I've worked in these places and know what goes on thats why I hang around to keep an eye on my stuff, Im not the only 1, their where several other people in their waiting on minor stuff that they where told would take an hour and they did not even touch the cars for 3 hours.
I can't go back their cause I can't stand the service writers, but I know their like a zoo over their and sell many cars so I have no problem buying from them again but I choose to take it else where for service, I did realize that all the parts are inflated, when you take it in for an oil change they walk out into the waiting area and are like you need a new cabin air filter, the customer is like what does that cost, their responce 67 dollars, just can't help but laugh when they leave as everyone in the room is like 67 bucks yeah right they sell them for like 20 in the autozone
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