Off Road Shop in PA

[Ducmonsta]

Hi Bobby! My Rig is in storage for the winter and this site makes me spend $$ hehe

As A lot of you know Main Line Overland worked on my 5th Gen. What you don't know is the frustration I had with the work after the fact. I must give credit to Pete for his efforts to rectify wrongs but the number of wrongs became to great.
This summer I took a three month cross country trip out west. My trip was delayed by 3 weeks trying to work bugs out in my Dual Battery and sPods install. After my second sPod I had problems with my lights even turning on. My Dual Battery install wiring was not crimped properly causing the battery cables to fall out of the terminals. This lead to an abort while driving the White rim trail in UT and a new battery. My Schrockworks rear bumper was hard to fit and it turned out two bolts had been left in causing the bumper to fit improperly. The bumper was not bolted in correctly, as a result, on the trail the bumper flexed and folded my lift gate corner in. I also found a wrench still attached to one of the bumper bolts.
They did give me refunds for some mistakes. UCA ball joints had to be turned and a realignment was needed. Discount on Paint do to rust after two days.
Pete did bring my truck from PA to NH after a repaint.
I still have to redo work I payed for and that just isn't right when you pay money to have things done right the first time.
Good luck with Main Line guys.

Whoa! I was definitely not expecting all that. I knew about the bumper and light issue but not everything else.

 

[abrosk927]

Hi Bobby! My Rig is in storage for the winter and this site makes me spend $$ hehe

As A lot of you know Main Line Overland worked on my 5th Gen. What you don't know is the frustration I had with the work after the fact. I must give credit to Pete for his efforts to rectify wrongs but the number of wrongs became to great.
This summer I took a three month cross country trip out west. My trip was delayed by 3 weeks trying to work bugs out in my Dual Battery and sPods install. After my second sPod I had problems with my lights even turning on. My Dual Battery install wiring was not crimped properly causing the battery cables to fall out of the terminals. This lead to an abort while driving the White rim trail in UT and a new battery. My Schrockworks rear bumper was hard to fit and it turned out two bolts had been left in causing the bumper to fit improperly. The bumper was not bolted in correctly, as a result, on the trail the bumper flexed and folded my lift gate corner in. I also found a wrench still attached to one of the bumper bolts.
They did give me refunds for some mistakes. UCA ball joints had to be turned and a realignment was needed. Discount on Paint do to rust after two days.
Pete did bring my truck from PA to NH after a repaint.
I still have to redo work I payed for and that just isn't right when you pay money to have things done right the first time.
Good luck with Main Line guys.

How long ago did you get your work done?

 

[Lebengeek]

How long ago did you get your work done?

Spring of 2013

 

[abrosk927]

Pete told me they've been open for just about 3 years so they may have had just a rough beginning. I was nothing but pleased with my experience but thats too bad that you didnt have the same experience. Pete was super knowledgable and friendly and very professional to me...maybe it was just a fluke or due to their young life as a shop

 

[Lebengeek]

Pete told me they've been open for just about 3 years so they may have had just a rough beginning. I was nothing but pleased with my experience but thats too bad that you didnt have the same experience. Pete was super knowledgable and friendly and very professional to me...maybe it was just a fluke or due to their young life as a shop

To many mistakes to be considered a fluke. I'm glad you had a good experience with them though. No fun being days on the trail having electical issues cause a terminal was not crimped to the cables, or having the bolts on a bumper be so loose it folds sheet metal on a lift gate. No excuses for not crimping an electrical cable, tightening bolts, or cross threading Bolts.

 

[NJshadow93]

Pete told me they've been open for just about 3 years so they may have had just a rough beginning. I was nothing but pleased with my experience but thats too bad that you didnt have the same experience. Pete was super knowledgable and friendly and very professional to me...maybe it was just a fluke or due to their young life as a shop

What work did you have done? I read about the CV axle, but honestly that's a pretty basic job that any shop (not just 4x4 specialty shops) can tackle fairly quickly. Not putting down any shop, nor am I not trusting your experience, I was just curious. That list of problems seem like they just weren't paying attention and just trying to get the truck out of there.

 

[Ducmonsta]

Pete told me they've been open for just about 3 years so they may have had just a rough beginning. I was nothing but pleased with my experience but thats too bad that you didnt have the same experience. Pete was super knowledgable and friendly and very professional to me...maybe it was just a fluke or due to their young life as a shop

What did you have installed? [MENTION=88437]Lebengeek[/MENTION] had a ton of stuff done all at once. We're probably talking into $6k-$10k in parts and labor within a small period of time. A job like that should have been meticulously gone over several times. At least that's how it would have been treated at High Tech. There's usually a lead tech involved in overlooking the whole job. But it's his duty to go over anything a "regular" tech would have done. In this particular case, Pete. He may have trusted a c tech to install a bumper and simply crimp some wires but didn't know his employee had poor skills. I'm betting/hoping this tech is no longer with them.

This has happened to me at High Tech as well. And unfortunately there's nothing you can do to salvage the relationship with the customer if the damage as already been done. All a shop can take from this is a learning experience. I'm extremely impressed that [MENTION=88437]Lebengeek[/MENTION] hasn't completely destroyed MLO's reputation on this forum. That just shows me that he has class and that Pete really did his best to rectify the situation as much as he could.

To many mistakes to be considered a fluke. I'm glad you had a good experience with them though. No fun being days on the trail having electical issues cause a terminal was not crimped to the cables, or having the bolts on a bumper be so loose it folds sheet metal on a lift gate. No excuses for not crimping an electrical cable, tightening bolts, or cross threading Bolts.

 

[Lebengeek]

What did you have installed? [MENTION=88437]Lebengeek[/MENTION] had a ton of stuff done all at once. We're probably talking into $6k-$10k in parts and labor within a small period of time. A job like that should have been meticulously gone over several times. At least that's how it would have been treated at High Tech. There's usually a lead tech involved in overlooking the whole job. But it's his duty to go over anything a "regular" tech would have done. In this particular case, Pete. He may have trusted a c tech to install a bumper and simply crimp some wires but didn't know his employee had poor skills. I'm betting/hoping this tech is no longer with them.

This has happened to me at High Tech as well. And unfortunately there's nothing you can do to salvage the relationship with the customer if the damage as already been done. All a shop can take from this is a learning experience. I'm extremely impressed that [MENTION=88437]Lebengeek[/MENTION] hasn't completely destroyed MLO's reputation on this forum. That just shows me that he has class and that Pete really did his best to rectify the situation as much as he could.

Well said Bobby Thanks. I'm not looking to rake anyone over the coals here. I like Pete. This build was one of their first 4Runners I believe. With Experience the shop will get even better. They have the knowledge and passion for motor sports they need more experience with expedition builds if thats your goal though. Unfortunately for a build I needed to be dependable while in the backcountry it wasn't. I must give Mudrak in Sonoma CA credit for having a proven expedition vehicle prep shop. He only works on Toyota and is a Land Cruiser specialist.

 

[abrosk927]

What did you have installed? [MENTION=88437]Lebengeek[/MENTION] had a ton of stuff done all at once. We're probably talking into $6k-$10k in parts and labor within a small period of time. A job like that should have been meticulously gone over several times. At least that's how it would have been treated at High Tech. There's usually a lead tech involved in overlooking the whole job. But it's his duty to go over anything a "regular" tech would have done. In this particular case, Pete. He may have trusted a c tech to install a bumper and simply crimp some wires but didn't know his employee had poor skills. I'm betting/hoping this tech is no longer with them.

This has happened to me at High Tech as well. And unfortunately there's nothing you can do to salvage the relationship with the customer if the damage as already been done. All a shop can take from this is a learning experience. I'm extremely impressed that [MENTION=88437]Lebengeek[/MENTION] hasn't completely destroyed MLO's reputation on this forum. That just shows me that he has class and that Pete really did his best to rectify the situation as much as he could.

I do understand what you mean, and i am only a college student on a college budget so i can usually only afford to get one thing done at a time. Usually no more then 4-500$ in labor. I do plan on using them again for UCA's and my front and rear bumpers as well as sliders so i will update the thread as time goes on. Also [MENTION=55855]zopperman[/MENTION] seems to have a plan to try them out to do some custom fab on his skids so he may be able to put some input in as well

 

[zopperman]

I do understand what you mean, and i am only a college student on a college budget so i can usually only afford to get one thing done at a time. Usually no more then 4-500$ in labor. I do plan on using them again for UCA's and my front and rear bumpers as well as sliders so i will update the thread as time goes on. Also [MENTION=55855]zopperman[/MENTION] seems to have a plan to try them out to do some custom fab on his skids so he may be able to put some input in as well

Yeah, I am considering using them for some skid stuff since they do fabrication and are within a reasonable distance from me. Most fab shops in the area don't work on vehicles. and I have a bunch of bolts sheared off in my frame that i don't wanna deal with.

Based on others' experiences I am not certain I would use them for a larger job, but then again I do most of my work myself and when the time comes if I can't get my T belt squared away, I will probably take it to high tech (since I'll be in VA anyway). Though it does seem, like [MENTION=68685]Ducmonsta[/MENTION] said, they did do their best to rectify the situation which is about the best one can ask for after a mistake has been made, unlike the shop I dealt with back in NJ as some of you may recall that nightmare. :doh: (speaking of which, once I get my hands on a spring compressor I'll post up pictures of their butchered coil over assemblies)

anyway sorry for the off topic stuff, but that's my opinion fwiw