gshadow325
New member
Just wanted to share with my fellow 4Runner brethren.
My Rigid Dually D2s were bought back when Rigid was in their first factory/warehouse/office and it had 12 employees. This is why they made iNC 500 list Inc. 500 Announces Rigid Industries LED Lighting as Fastest Growing Private Companies
Horray for American Made products!
Recently after 3 years and 3 cars later it has developed a leak and it started to fog up.
-Emailed Rigid about the problem, got a response and a RMA within minutes
-Promptly sent them back the same day
-10 days later i get it back prepaid shipping and a new set.
thats customer service. i didnt get a song and a dance, i didnt get "where is the reciept", "who you buy it from", "they not a authorized retailer". i just got, "sorry to hear that. here is a RMA#. send it here and we will repair or replace your unit. what model were they? flood, driving, wide?"
new set fresh in the box. i doubt we will remember who we bought the cheap china knockoff square LED's in 3 years, and will they still be around to warranty them?

My Rigid Dually D2s were bought back when Rigid was in their first factory/warehouse/office and it had 12 employees. This is why they made iNC 500 list Inc. 500 Announces Rigid Industries LED Lighting as Fastest Growing Private Companies
Horray for American Made products!
Recently after 3 years and 3 cars later it has developed a leak and it started to fog up.
-Emailed Rigid about the problem, got a response and a RMA within minutes
-Promptly sent them back the same day
-10 days later i get it back prepaid shipping and a new set.
thats customer service. i didnt get a song and a dance, i didnt get "where is the reciept", "who you buy it from", "they not a authorized retailer". i just got, "sorry to hear that. here is a RMA#. send it here and we will repair or replace your unit. what model were they? flood, driving, wide?"
new set fresh in the box. i doubt we will remember who we bought the cheap china knockoff square LED's in 3 years, and will they still be around to warranty them?

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