I couldn't believe it either. Stood there and watched, and then asked why they didn't do it like the book shows from the bottom. The answer?? If they take down the shield everytime they do oil/filter change it will eventually rattle and then customers would complain. I was wondering why they spilled so much oil on the shield? Now I know. I still don't see how they can do it, must just hire guys with long skinny arms
Also asked them to grease the drive shaft and all 3 guys that were working on my truck (2 workers and a supervisor) kept saying that their was only 2 zerts to grease on my driveline :bash: that is even after they wiped all the joints down. :bash: I didn't fight with them will lube the others later. Figure that since I do the OCI every 3750 miles that just from luck all of the zerts get lubed once every 10K miles. :awais: If I had to pay for oil changes I would do them myself, but I get most of them free, by complaining and also they have a 29 minute or get the next one free and they never get it done in 29 minutes. Plus I like the fact that if any problems its under warranty and they did all of the work on it since new so no blaming someone elses work for a problem.