5th Gen Official Complaint Thread to Toyota and Some Solutions

harper7

Senior Member
I've owned a whole bunch of cars/trucks including many high end ones and I don't think there is such a thing as a perfect vehicle and the 5th Gen 4Runner is no exception with a few minor problems.IMO,still a great overall fun ,safe,Body on Frame truck that should last for years and years and I'm proud to own it and still love to drive it.

Over the 2 1/2 years I've owned mine and been on this forum most of the complaints/problems are very similar and some I would chalk up as being quirky or different,like the brakes that I got used to as have most. Some things,to be honest, they did cut back on to keep it in the price range we have and the beancounters had something to do with that . I'm sure it would have been cheaper for them to cave in and make it a unibody pretender like it's competitors instead of the fully boxed frame we have to work with. As alot of you know I tend to take vehicles apart and put them back together again just for the halibut and as a mechanic ,I've seen nothing lacking in the overall build quality coming out of the Tahara plant in Japan as compared to my previous 4th Gen 4Runner and my GF's 3rd Gen(soon to be mine I hope !).

There are a couple of minor things they missed on that are just plain bad design and materials that Toyota can and needs to address As in the case of the lumbar support crunching or not working and finally a service bulletin T-SB-0051-12,was released just this month.

The other is the hazing, a large majority of us have, on the outside very top of the headlights and that I have to polish out every week. Bad plastic or design ,it is a nuisance and eyesore that they can and should address. They have to know about it from all the complaints .:moon: Maybe they will come out with projectors, for the mid gen refresh in 2013 models, like they did on the 4th Gen mid gen refresh and be swapable and fix it.If you have it ,call or write Toyota to complain please.

I'll name a few other problems I've seen/read and the solutions I've come up with and anybody else can take it from there listing your problems or complaints to Toyota and the sub-forum.It would be proper and nice if you actually owned a 5th Gen 4Runner to post, complain and come up with solutions here so we don't get the usual 4th Gen bashers and trolls and go way off topic and start wars like we always do. I love all 4Runners and it's nothing personal and I obviously can't stop anyone from posting.Best to just ignore them or pm them if they do and they usually go away.

For Problems/Complaints
The thin metal on the hood and doors.I'm sure they were on a mission to save weight but IMO they should have made it a couple thousandths thicker or put another seam or crease to stiffen it.

My solution: I put 3M vinyl on my hood and there has been no more metal flexing at all, and even into 40mph head winds we had here last week. I know not many will go the vinyl route like me but I believe the alternative may be to put stick-on sound deadening made for under the hood.It should stiffen it up and is not very expensive and should be easy to do. Dynamat makes some,but other high temp deadeners might work, just for under hood-Just Google(Dynamat 11905) and Amazon had it for $54 just now.

I used a similar deadener called E-dead , maybe $25-$30 worth of a roll in my doors and now they feel super solid and sound vault like. Not hard to do with the help of other members on here with all the manuals and write-ups(Thanks to our write-up guru Antman and manual master nashman69g)

Exhaust smell with rear window down My fix was to pay a muffler shop $40 to make a pipe to come out behind the pass side rear wheel instead of straight out the back. Got rid of 95% of the smell unless I really hammer the gas pedal. Problem solved for me!

Mast antenna too long and hit my garage door I went with a short aftermarket antenna for awhile but reception suffered IMO I then took the mast and cut an inch or two off, epoxied the black ball back on, so it just cleared my garage and more importantly to me since I'm pretty high up with a lift, rack and overhead lights. It gives me something to see to judge heights of parking garages,tree branches ,ect.

Slippery ,easily scratched rear plastic bumper cover My dog was having heck of a time getting in and out the back and not to mention her claws scratching it up. My fix was to put some stick-on black 3M anti-skid deck tape down and it's held up great. I also put a 1" wide strip on my shrockworks sliders and works great . Cheapest here and you can buy by the yard instead of the roll here at Jamestown Dist..Non Skid Tape - 3M Anti Slip Scotch Safety Walk Tape

I knew what I was getting into with the V6 engine and transmission before I bought it so I have nothing to complain about there really. I did wish they would have given the choice of a V8 but with gas prices soaring again ,not so much !It's not that the 4.6L V8 gets bad gas mileage for a V8 but that it has to take Premium gas too instead of regular.

Enough whining by me for one night and almost time to go home.:crybaby:

You've come to the right place so Complain Away and we'll hopefully put our collective brain power and love of 4Runners together and find all the solutions . There's a TRD and a URD supercharger supposedly in the works to fix alot of the complaints on here.:pimp:

Time to go Smile and drive her to the house!:lookout:
 
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1. Nose dive
2. lame remote start
3. Nav lock out (kind of an automotive industry thing, but none the less)
4. Better tires on them from the factory
 
Touchy steering. This could have been compensated for with a slightly larger steering wheel.

Poor MPG. I don't expect 50mpg, but my 4L/V6 '93 Explorer got better mileage, 19 yrs later things should be better.
 
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I think the factory alignment specs are a joke. Don't know if they specified almost no toe-in for better mileage, and less caster for better turning radius(?).

Either way- I am getting an alignment soon with the "4" caster setting. I'm tired of wandering all over the road like I'm drunk...

Can't believe they actually want it to feel that way?
Other than that- I'm good.
 
Here is a quote from "thejuice" in another thread;

"i went with the limited because i noticed a lot less hood vibration. i was set on a trail, but when i test drove it the hood was shaking like crazy. i went back and drove another limited and there wasn't any noticeable vibration. my guess is the more aggressive tires on the trail transfer vibration to the hood."

Harper solved his hood flex/vibration with 3m film. He also suggests dynamat or the like as a possible solution.

I have an SR5, I bought the hoodliner for a Limited and installed it. Most if not all the hood flex, gone! I also have a bug shield which I think helped reduce the flex a little when it was first installed. (Possibly because it reduced air flow under the hood and maybe more support?)

Seems like a common cause/solution here? Add more weight/support to the hood, flex goes away. Be it 3m vinyl film, sound deadener, or dare I say, the factory hood liner.......just sayin. Be Safe.
 
1. Nosedive and overall cushy ride - stiffer tires seemed to help slightly, have to try some suspension upgrades next
2. Brighter setting for the SR5 dash/radio lights. God forbid its sunny and I have sunglasses on and want to look at the radio.
3. Touchy steering
4. Creases in the side of the cloth seats seem to wear fast.
5. Headlight hazing


I'll have to try some deadening material under the hood for the flex. Thought I've read in other threads that the factory insulation didn't do much to help with flexing.
 
My complaint is adjustable dash lighting and homelink button light.

By the way I took my micrometer and measured my hood metal thickness yesterday. It is 0.0240 which, depending on the metal is somewhere between a 22-24 gauge. Is that thin? I don't know. I will measure other vehicles as I find the time. I really do think the designers were going for a "look" and the accountants said we have to make it thin and the engineers said "Well, we need to put a crease down the middle of it to keep it from rippling then." Guess who won. Accountants and designers lol.

Good idea for a thread GH!
 
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I read the same thing about the flexing and hood insulator, but in my case it worked. It could be the hood liner AND bug shield that did the trick. Who knows....but I am happier!
 
Most of you have hit the issues....the only few others that I have brought up in the forums are:

1. brakes (the feel, the noise they make)
2. emergency brake (needs to be adjusted to actually hold the truck, I have seen most that were bought could actually drive away when its on, that should not happen)
3. windshield rattle (sounds like the same issue that gen 4 had-started during cold weather--annoying)
4. Radio is under powered and usb interface is bad. (also all speakers should be able to be used).
5. Better spots for the tow hooks (I guess that is what you call them)

Wish list: Power liftgate, full time 4wd on all models like gen 4.

Issues already mentioned: 1. Nose Dive 2. Metal thickness and easily scratched including bumper plastic 3. Radio display---just awful (light and it scratches just by touching it) 4. seat wear on drivers side. 5. lumber support issue 6. Headlight issue (not seen yet on mine). 7. Better tires (put AT tires on it like the Taco).
 
I read the same thing about the flexing and hood insulator, but in my case it worked. It could be the hood liner AND bug shield that did the trick. Who knows....but I am happier!

as long as it's working! :thumb3:

@1engineer - seems like the bean counters usually get the final word
 
I would like to see a grab handle on the drivers side "A" pillar like on the passenger side, my 07 tundra had one, so nice for getting in.
 
Great post Gary. There is no perfect-to-everyone vehicle, and most of us here feel lucky the 5th Gen is pretty darn close for our likes.

My biggest daily gripe is the iPod interface. I can't see why a head unit update cannot be created to fix that. I otherwise feel the sound quality is fine and the rest of the system too.

I agree on the sheet metal. I would rather it be thicker and sacrifice mileage for extra weight.

The plastic parts are easily scuffed. Mine has so many stripes from trails I don't really care, but seems it would be easy to have it more durable.

That is mostly it for me. Love my 5th Gen and have no regrets about buying it :guitar2:
 
My complaint is adjustable dash lighting and homelink button light.

Good idea for a thread GH!

1engineer, I understand and agree with the lack of a light for the homelink, but what is the concern about "adjustable dash lighting"? Is your's lacking the ability to adjust?
 
I'm a 4Gen owner but I'm not here to compare. My biggest problem with the 5Gen 4Runner is no full time AWD on the SR5 (like there is on the Limited). I don't want the Limited and all the additional options that come with it but I do want a 4WD system that I can have on in any condition/surface. If that option was available on the SR5 we'd probably have the 5Gen by now.
 
Wish list:

  • Memory Seats
  • Cup holders more like the 4th Gen (with adjustable sizes)
  • Automatic closing rear gate like the 4th Gen
  • More power/torque (V8 or Supercharger)

I haven't experienced some of the problems you guys are having yet.

  • Brakes - No problems, seem similar to my 4th Gen
  • No windsheld rattle yet
  • Dash lights are super bright on Limited
  • Steering is fine, imo
  • Entune interface is user friendly and bright
 
I think the factory alignment specs are a joke. Don't know if they specified almost no toe-in for better mileage, and less caster for better turning radius(?).

Either way- I am getting an alignment soon with the "4" caster setting. I'm tired of wandering all over the road like I'm drunk...

Can't believe they actually want it to feel that way?
Other than that- I'm good.

I completely agree with this and it's the thing I dislike the most about my 4Runner. I didn't realize this was something that could possibly be corrected with an alignment.
 
Harper can you post some pictures of the 3M tape on the back of your runner?

OK I am a virgin 4 Runner owner and after only a month of owning a 2012 LE I must say I am happy with my purchase, sure I have never found a vehicle that matches all my wants and desires and I think I never will seeing as its hard for a manufacture to please everyone.

Some people may want more power for towing, some more power in the stereo, me I like compartments to put stuff in. I am a typical "There is a place for everything, and Everything has its place".
Take the sunglass case above the center colum, love that idea, but why stop there? Many people on this forum have pulled, cut or broke off those covers above the rear wheel wells to find more secret space to put stuff. Now why wouldn't Toyota think about using this space or space under the rear seats for jumper cables or tow rope. C'mon think outside the box.

I agree with the majority about the brakes or the (Wet shoe complex) I honestly find it crazy that Toyota would let that pass, Oh Mr. Toyota, the brakes work great but we have this strange mushing sound when we depress the brake what shall we do? "Oh just leave it, I like the sound" C'mon man.

The hood does rattle and bodywork seems very thin, however it does not bother me so much yet.

The position of the window switches baffles me too, when the window is cracked slightly in the rain the water drops onto the switches and into the door???

More power, I don't understand why they got rid of the "Option" to have the V8, sure I don't need it, but I like many people like to know I had the "Option" of selecting it if I wanted.

I too whish it had memory seats in the LE, as the LE is supposed to be the top of the line so why not. I would also like to see ventilated seats too, I live in Las Vegas and it gets way too hot in the summer not to have them, my wifes Lexus has them and I can only explain it as beautiful experiance specially on a long journey.

Also is it me or are cars getting harder to work on by yourself now-a-days, I remember as a kid I could always change the oil and oil filter, but after laying on the garage floor looking on how to possibly change the oil on my 5th gen, I find my time is more important that spending it under my truck taking off the skid plate to get to the filter.:shrug:

The stereo I think is kiss ass, and love the sound, I dunno why it takes so long to search for a song when I have a mini flash drive plugged into the AUX though....:shrug:

Illuminated home link buttons is a great idea, I had them on my GMC truck for christs sake, how come they are not on my runner OR my wifes Lexus...:shrug:

The seat wear issue is yet to be an issue on my truck, but I can see it happening in the future as I have to practically slide out of the truck.

I have two large dogs and although I haven't had the scratch problem on the rear deck lid I'm sure I'm going to get some 3M tape to protect it as much as I can.

The headlights have not started to haze and I hope they don't.

The stock antenna went as soon as I got home, way too long and ugly as sin.

I am sure there are more things but don't get me wrong my runner is the best car I have owned I'm not putting it down I just think it could have been a little better. Just like Harper said, when it boils down to brains or saving money, the beancounters will always win out.

Now someone sticky this thread.

:peace:
 
I'll throw in a few.
Limited
1.Relocation of the 4wd switch. It's taking up a perfect cupholder spot.

2.Maintenance schedule in the Nav. Why is this not linked to the ecu for mileage?

3.The dash lights controls are backwards. There should be 2 settings, one for night and one for day. When you have them set at a nice level for night, when the sensor triggers from enough light for daytime the dash lights get 3 times as bright as the night settings. Then when you turn them down for daylight they are barely readable at night.

4 .Dvd disc reader that doesnt play dvds. I live on Vancouver Island and going on road trips we deal with the ferries (sitting in the parking lot waiting for ferries) it would be nice if the nav screen could play dvds. The Nav disc is a dvd, I can't believe in this age of electronics there isn't some sort of hack that works so the nav would play dvds, other than adding an external player with the overpriced connection boxes on the market.
 
3.The dash lights controls are backwards. There should be 2 settings, one for night and one for day. When you have them set at a nice level for night, when the sensor triggers from enough light for daytime the dash lights get 3 times as bright as the night settings. Then when you turn them down for daylight they are barely readable at night.

This seems correct to me, the lights need to be considerably brighter (just like an iPhone when it auto adjusts) to be seen in daylight. That's how it worked on my auto lights on my frontier.

Haven't seen this mentioned but i'll go back and double check...
I know it's been talked about to death on here, but go back to a screw type oil filter. I know it's green or whatever, but still, look at the taco, so easy to get to and still a screw type filter.
 
1) Factory HU interface is very poor. Can't see full song titles on XM (why not scroll??), iPod interface is terrible.
2) Should have lights in ALL switches/buttons/etc
3) Cruise control is very over-reactive
4) Full-time 4WD on all models (would have gotten a TE!)

Absolutely love the truck - especially with the new suspension and tires. No comments about those being added to the truck from the dealer though - aftermarket will probably always be higher quality & it's fun to learn about it.
 

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