ToolmanJohn
New member
What a relief!! I had a very small headliner rattle/squeak over my left ear. SUPER annoying! It started a couple weeks ago, so I arranged to have the Toyota "service" dept look at it. I did not have great expectations of them fixing it, but some small hope lingered.
They had the truck Friday from 7am, and I called at 12 to see if it was fixed. I had taped a sign right on the spot where I heard the rattle/squeak. The "service" advisor said the technician couldn't find/hear any problem, and the technician had taken it out on two test drives and could hear nothing. So I was peeved (pissed actually, but I was still containing my emotions talking to the non-technical advisor).
I asked to speak to the service dept manager, but I was put on hold, and instead they put the technician who had test driven my truck on. He said he couldn't hear anything. I should go on a test ride with a technician. I don't have the time to blow off work to help them diagnose problems!! I told him to fix it or hand it to another technician until it was fixed or I would run this problem right up the foodchain of the dealership. So he ended up putting some foam strips into the headliner near the sunroof. I picked up the truck at 5:30pm, service dept closes at 4pm.
Was it fixed???
You guessed right if you think it did NOTHING for the problem. He didn't even try. So after doing some Christmas shopping today, and hearing that f&$%ing rattle over my ear, I parked in my garage and did my own looking. Only took 5 minutes to actually find a loose piece of headline support plastic!!! It was the exact place I told them the rattle was coming from!! Lazy A$$ technician!!
All I had to do was pull down the window weatherstrip, move the actual headliner down. and there was a plastic support which clips into the roof. It was the only piece (there are a few) which was obviously loose. In fact when I flicked it, the exact rattle was there!!! SOB!! I pulled a couple of the pieces of foam out of the headliner where the tech had stuffed it, and folded it and stuffed it next to the trim piece between the headliner. Pushed the weather strip back on and the squeak/rattle is banished!!!
Lazy, lazy, lazy!!! 5 hours and the technician did not THINK, or INVESTIGATE. " I didn't hear it, so it must not be a problem." I had to get a ride from the dealership from my brother the night before when dropping it off, a ride to work extra early Friday morning, and a ride from him again to pick the truck up. Major inconvenience for my brother and myself.
This little episode has FINALLY convinced me that I NEED the Toyota Factory Manual set. I need to know how to take things apart and put them back together without damaging anything. The ONLY work I will take it to the dealer for from now on is absolute electrical/mechanical failures that are obviously warrantable. Holy c$#p that service dept stinks.
They had the truck Friday from 7am, and I called at 12 to see if it was fixed. I had taped a sign right on the spot where I heard the rattle/squeak. The "service" advisor said the technician couldn't find/hear any problem, and the technician had taken it out on two test drives and could hear nothing. So I was peeved (pissed actually, but I was still containing my emotions talking to the non-technical advisor).
I asked to speak to the service dept manager, but I was put on hold, and instead they put the technician who had test driven my truck on. He said he couldn't hear anything. I should go on a test ride with a technician. I don't have the time to blow off work to help them diagnose problems!! I told him to fix it or hand it to another technician until it was fixed or I would run this problem right up the foodchain of the dealership. So he ended up putting some foam strips into the headliner near the sunroof. I picked up the truck at 5:30pm, service dept closes at 4pm.
Was it fixed???
You guessed right if you think it did NOTHING for the problem. He didn't even try. So after doing some Christmas shopping today, and hearing that f&$%ing rattle over my ear, I parked in my garage and did my own looking. Only took 5 minutes to actually find a loose piece of headline support plastic!!! It was the exact place I told them the rattle was coming from!! Lazy A$$ technician!!
All I had to do was pull down the window weatherstrip, move the actual headliner down. and there was a plastic support which clips into the roof. It was the only piece (there are a few) which was obviously loose. In fact when I flicked it, the exact rattle was there!!! SOB!! I pulled a couple of the pieces of foam out of the headliner where the tech had stuffed it, and folded it and stuffed it next to the trim piece between the headliner. Pushed the weather strip back on and the squeak/rattle is banished!!!
Lazy, lazy, lazy!!! 5 hours and the technician did not THINK, or INVESTIGATE. " I didn't hear it, so it must not be a problem." I had to get a ride from the dealership from my brother the night before when dropping it off, a ride to work extra early Friday morning, and a ride from him again to pick the truck up. Major inconvenience for my brother and myself.
This little episode has FINALLY convinced me that I NEED the Toyota Factory Manual set. I need to know how to take things apart and put them back together without damaging anything. The ONLY work I will take it to the dealer for from now on is absolute electrical/mechanical failures that are obviously warrantable. Holy c$#p that service dept stinks.
