another dealer victim

[mustangr2]

So another dealer victim here. My local dealer when we lived in Toledo Ohio was doing my oil changes. Mostly because I didn't have a garage to do them my self. Well I did my first oil change myself and found bunch of issues.
So the push pin was missing on the front plastic cover. They front metal skid plate had a bunch of thread locker on the bolts. The bolts seem ok when I put it back on but I am guess some are probably partially stripped. Next the bolt for the cover for the oil drain plug snapped off. So the cover was only being held on with one bolt. Third issue is there was two o rings on the drain plug for the filter.

So pretty much like everyone said beware of the dealers. I called and complained but at this point we had already relocated out of state so I knew they were not going to care. I am going to contact Toyota corporate as well and complain but I don't think they are going care much either.

 

[lyodbraun]

What dealer was this at I’m south of Toledo, and would definitely be interested in which one you were using ?

 

[NW.OH.T4R]

Also interested. I’m in Sylvania and use JW on Central, but not due for service for another 5k miles.


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[1000MPH]

Zero integrity. Imagine having a business where the crappier the work you do on maintenance jobs the more you can make doing repair and warranty work.

 

[mustangr2]

The dealer was Yark Toyota in Maumee. I am going to reach out to the general manager as well but I like said I don't really except much to happen. Live and learn. The person I talked to said he would reach out to the techs and he was going to inform his boss as well but I never heard back.

 

[SlickTRD]

You don’t need a garage to do oil changes. Just a driveway, some hand tools and a couple of containers will save you a lot of headaches.

 

[mustangr2]

I would agree but my stay in Ohio was temporary and we lived in apartment complex didn’t allow us to work on cars in the complex.

You don’t need a garage to do oil changes. Just a driveway, some hand tools and a couple of containers will save you a lot of headaches.

 

[NW.OH.T4R]

Jim White isn’t much better. They left my tool bag in the cargo area and the compartment door off when rotating my tires. I still need to confirm the wheel lock key was returned.


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[Off-choader]

In my experience ALL dealerships are filled with the uneducated and incompetent. I was 1 of 3 complimentary oil changes in before deciding they would never touch my vehicle again. They could give me lifetime service and I still wouldn't go back.

 

[Lester Lugnut]

If they can't handle an oil change, can they replace an air bag without screwing up?
I doubt it, hence my airbag will go unchanged

 

[KANGZ]

If they can't handle an oil change, can they replace an air bag without screwing up?
I doubt it, hence my airbag will go unchanged

Oil changes are done by young guys that don't have much experience, so they screw up a lot . Airbag jobs will be done by more experienced and often certified techs . If a vehicle goes in for simple stuff like oil change and tire rotation it will go to young inexperienced guys.

 

[TOYO74]

Oil changes are done by young guys that don't have much experience, so they screw up a lot . Airbag jobs will be done by more experienced and often certified techs . If a vehicle goes in for simple stuff like oil change and tire rotation it will go to young inexperienced guys.

Certified tech does not mean they are skilled at airbag replacement. Read through all the threads on this forum and others about botched airbag replacement jobs. Some have had no problem that they know of, but how can you tell if it was installed correctly?

In my area I called 8 dealers whose service advisers gave replacement time estimates of 3-4 hours up to 1-2 days, and one wasn't even sure how long it would take. If the certified techs are skilled at airbag replacement, the work time estimates should be more consistent.

Right now I'm doing what Lester Lugnut posted above.

 

[msp]

Even with complimentary service I won't go to the dealerships. You need to find a garage you trust. In the Minneapolis area, I've been going to CARspec in Eden Prairie for years. Don't go to the dealership unless I'm purchasing. (Not affiliated with them at all. Just give them my money to maintain my 4Runner...)

 

[2016 4Runner SR5]

Dealer techs are CLUELESS! I got 3 years of free oil changes when I bought my 2016 I have NEVER been to the dealer and never will be. There are countless threads on this. When will people learn?

 

[Lester Lugnut]

Oil changes are done by young guys that don't have much experience, so they screw up a lot . Airbag jobs will be done by more experienced and often certified techs . If a vehicle goes in for simple stuff like oil change and tire rotation it will go to young inexperienced guys.

Yeah - oil changes are done by inexperienced types. The more serious work is supposed to be done by more experienced types who often times work with an IDGAF attitude. Experience w/o good attitude puts you on the same level as the newbies in the lube pits.
Read the stories here and elsewhere on the web about the countless airbag FUs at Toyota dealerships.

 

[97BlackAckCL]

I did the 2 required oil changes as part of my "Toyota Doesn't Care" program and will never go back. The first oil change on my not even year old truck and the technician dumped oil all over my fuse box, and oil all over my brand new $300 Odyssey battery, after I complained I was offered another free oil change... yay?

My fiance recently took her Subaru to the dealer by our house (she did not buy there due to shady sales people). They tried to sell her brake pads all around which she declined, took it to my shop that I use for tires and they called saying that one of her lug nuts was crossthreaded on the stud, and she was missing 2 more lug nuts.... So they gave her her vehicle back with basically 2 lugs holding her wheel off, and she drove downtown in rush hour traffic multiple times before the issue was discovered. At the same visit she also had the oil changed, her car slowly started leaking oil from the drain plug, and the plug was not tightened, it became looser and looser until the car pissed a puddle of oil on my driveway and I crawled under and tightened it myself. She went and paid for 2 services at the stealership and they F'd up both of them... needless to say I'm now doing her and my oil changes from now on. I've always done my own, but I will now be doing hers as well since we can't trust stealerships to do the most basic maintenance without almost losing a wheel or blowing up an engine....

 

[rbh1515]

Wow..

that really sucks...I would think the dealer would know what they are doing!!
rob

 

[1000MPH]

I don't know what you guys are complaining about. My dealer is always going above and beyond. Got an extra drain plug gasket on my GF's RAV. No charge.

 

[Brick Sprickly]

Jim White isn’t much better. They left my tool bag in the cargo area and the compartment door off when rotating my tires. I still need to confirm the wheel lock key was returned.


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Dick Dyer in Columbia did the exact same thing to me, except they lost my lug key in the process. manager had to run all over the bay looking for it. Buncha morons there. All the techs looked like they were 16 years old, vaping and playing grabass. Never again!

 

[NW.OH.T4R]

Dick Dyer in Columbia did the exact same thing to me, except they lost my lug key in the process. manager had to run all over the bay looking for it. Buncha morons there. All the techs looked like they were 16 years old, vaping and playing grabass. Never again!

I confirmed on Tuesday that they also lost my wheel lock key. Service advisor acted like this was a normal thing when I called. He just asked me to bring my truck in so they can get me the right key, no apologies, no ownership of the fault. It's ironic because I had my oil changed by my trusted indy shop on Friday and I brought up my apprehension of taking my truck in at 10k for the "free" dealer oil change.

If such little care goes into a simple tire rotation, the dealer is not touching anything else.