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Many of us are quick to complain when we receive poor service so I wanted to take a moment to commend some great service I received. I just bought an aftermarket spoiler from a guy on ebay after seeing Nahrah's post about installing one on his T4R.. If anyone wants the name of the seller just PM me and I'll give it to you. I don't want to violate any forum rules. Anyway, I received the spoiler in about 2 days. I didn't open it till Monday and I only did so then to make sure it was in good condition and the color was correct. It looked great. Really seems to be good quality. Then yesterday I was preparing to install it and after looking it over very carefully I found a very small crack/chip in the paint. It was minute and easy to overlook. I emailed the seller to ask what could be done about it, expecting to get the normal run-around. He responded in about an hour. His response was that UPS would be calling me to set up a pick up and he would ship out the replacement that day. About 4 hours later I got another message from him telling me to expect a call from UPS and giving me the tracking number on the replacement. In almost every case I've had like this the seller won't send out the replacement until he receives the defective part. This guy asked no questions and immediately worked to resolve my problem. And I don't fault him at all for sending out the first one with the defect because it was so small and could very easily be overlooked. Anyway, the quality of the part looks really good and the customer service was great. Again, if you're interested in getting a nice spoiler at a great price with great customer service, PM me and I'll give you the seller's ebay name.
Many of us are quick to complain when we receive poor service so I wanted to take a moment to commend some great service I received. I just bought an aftermarket spoiler from a guy on ebay after seeing Nahrah's post about installing one on his T4R.. If anyone wants the name of the seller just PM me and I'll give it to you. I don't want to violate any forum rules. Anyway, I received the spoiler in about 2 days. I didn't open it till Monday and I only did so then to make sure it was in good condition and the color was correct. It looked great. Really seems to be good quality. Then yesterday I was preparing to install it and after looking it over very carefully I found a very small crack/chip in the paint. It was minute and easy to overlook. I emailed the seller to ask what could be done about it, expecting to get the normal run-around. He responded in about an hour. His response was that UPS would be calling me to set up a pick up and he would ship out the replacement that day. About 4 hours later I got another message from him telling me to expect a call from UPS and giving me the tracking number on the replacement. In almost every case I've had like this the seller won't send out the replacement until he receives the defective part. This guy asked no questions and immediately worked to resolve my problem. And I don't fault him at all for sending out the first one with the defect because it was so small and could very easily be overlooked. Anyway, the quality of the part looks really good and the customer service was great. Again, if you're interested in getting a nice spoiler at a great price with great customer service, PM me and I'll give you the seller's ebay name.
