I have no doubt there there are some shops that have $100K techs just like there are many others that do not. When it comes to auto tech compensation the location of a shop and how the shop operates (teams, flat rate, apprentices, etc) can make a HUGE DIFFERENCE in how much work there is, how much a tech can "beat the book" and how much a tech takes home. Just out of curiousity, what was the manufacturer that had a dealership with six "A" techs?? How many total techs were in the shop ("A", "B", "C","D")?
This was at the Toyota dealership that I used to work. Keep in mind that I'm in a high wage area (New York) and shop rates average over $80/hour. Our shop is 14 bays (not including two detail bays) with 6 A techs. The majority of the others were B techs. I believe we had 2 C techs to do most of the tire/brake/oil change jobs.
Agreed, this is another reason why techs move around.
However, if some dealerships truly cared about keeping their techs (and showed them the money) it would not be so easy to steal another dealer's personnel, would it?
The competition for techs can get insane, which is why they can be so highly paid. Sometimes it comes down to a bidding war for a good tech. That's not good for the dealership (or customer), but it's sure a good situation for the tech. I don't think it's so much about caring, but more of a business decision. Management has to walk a fine line between what they pay a tech and what that same tech can give them in return.
I agree that the unwillingness to keep learning did purge a lot of the older techs 10-15 years ago. The ones that hung around and the younger ones that came up through the ranks that are in their late 30s to early 40s that are left are "walking wounded".
Bad shoulders, knees, backs, wrists are just a few of the health problems that will side-line these techs, not their unwillingness to keep learning. BTW, I do see the older Techs still in the business just NOT at the dealerships. They have moved to the indy shops where the pace of work is not as fast which is helping them to continue to work even with their health issues. FYI, these techs are still learning.
Right, and the reason that the older guys are at independent shops is because most of those shops do the majority of work on older vehicles. Working at a dealership means you must commit to continuing education. Look at all these hybrids out now....I've been out of the business long enough that I've never even worked on a hybrid because they really didn't exist at the time. Now, there are guys that are specializing in JUST hybrids at Toyota dealerships. A good friend of mine is one of the most accomplished Prius mechanic in the country. He pretty much spends all day working on Hybrid Toyotas.
One lift per tech is the norm in most shops. Some of the newer dealer stores being built have more flexible space than before.
Some "A" Techs I know take the end lift position in a shop because they can fit another vehicle next to the one on the lift with enough space to work on both.
Whenever another tech is out sick or on vacation the remaining techs use the open lifts usually based on seniority.
That's true in my old shop too, but the only time you would normally see someone doing two jobs at once was on the weekend when the shop has less than half the techs working. I would rather concentrate on one car at a time instead of two at the same time. I only found an advantage in that if I was waiting for parts (very rare) or I had to wait for a car to cool off. That would be nothing but wasted time otherwise.
Glad you brought up "come backs". You are correct that this is a check & balance. Unfortunately, there are times when a good tech has to clean up the mess another tech made (due to sickness or vacation of the tech that made a mistake). This happens a LOT more often in smaller shops. Then there are times when a "B" tech is given a job that is over their head and when it "comes back" an "A" tech has to clean up the mess. In these cases, shop management is usually to blame but until something is done about it, moral in the shop is low and tension is high.
In my old shop, we worked in teams. Each team was led by an A tech and he basically supervised the work of his subordinates, all while doing his own work too. The A tech had a responsibility to ensure that his guys were not performing a job over their heads and would offer a hand or advice whenever needed. The most productive teams were rewarded with bonuses, which helped to motivate the entire shop.
"Come Backs" can also hose a Tech when the repair done was "recommended" by the manufacturer's tech-line and did not solve the problem. In this case, the Tech did what was recommended but the repair did not work. This can be even a bigger problem if the repair was under warranty and the manufacturer is trying to trim warranty claim costs.
That's why I always stressed that my guys need to be diagnosticians. I'd much rather rely on my own talent or the talented guys around me to help diagnose a difficult problem. A tech line is great, but as I'm sure you know, it can be VERY difficult to accurately diagnose a problem over the phone.