It really come down to the adjuster. I had an accident while moving from AZ to VA that totaled my truck and my then wife's car that I was towing. The accident was in OK. The adjuster there sucked. The guy I worked with in VA was awesome. This was with Geico. The guy in OK was taking so long with things the guy in VA actually told him to get his ass in gear or he would be having a talk with his higher ups. All I had to do was give him any bills that came in and he took care of everything. Even valued my truck a little higher to help a new family out.
I recently dealt with a GEICO claim, and they were very fair.
I sunk my '04 4Runner in the Potomac River while launching my boat (look for my posts if you want to read the thread on it).
The 4R was totaled. The adjuster explained some base lines to me. For example, before they valued my car, I could remove items of value, as long as I put something back. For example, I had a $300 Odyssey battery. When I asked about credit for it, he said he couldn't do that, but I could swap it out for another battery. 12 bucks later, I bought one of the dead "core" batteries from my local station and did a swap.
I explained and document the $3K+ in maintenance and service recently done, and based on that he upgraded the condition in some areas.
Overall, in the end, when I told him I had hoped for a slightly higher payout, he told me I could look for a few local vehicles for sale and he would be happy to run the numbers off of those, but it had to be the same year. I did some checking, and determined that the quote was very fair. So I took the ca$h, added $8K to it, and bought my upgraded replacement which was......
a 4th gen T4R,, 2008 V8 Limited with factory Nav.
Geico has been good to me and very fair. I had another incident a few years ago where someone insured by a different company hit my wife's car causing almost $5K in damage. The OTHER company wanted to total the car, but I wanted it fixed (it was a 20 yr old Benz in awesome condition... before it was hit). After a long fight with the OTHER company, I went to GEICO (my company) and asked for help. GEICO fixed the car, and dealt with recovering the money from the other company.
Both of these incidents were in Virginia, and my experience was very positive both times --- for whatever that's worth.
