Techenigma
New member
Ok so I bought an '08 Tundra DC, 5.7L. back on Friday the 4th.
I did all the paperwork, leave the dealership and get home. I then notice a fairly good size dent low on the rear passenger side door. I immediately go back to the dealership and show my salesperson. His first reaction is "what did you hit" and I tell him nothing, it obviously was exisitng damage that myself, the lot porters, and himself all missed. Though I'm simply a customer, so its not my job but theirs to ensure a quote "perfect vehicle delivery"
Well he sets it up with service to have a body shop guy there on Monday the 7th to have it popped out. Well on Monday I arrive and the salesman never told service about any of this, or setup anything. So the service advisors goes and looks at the damage. He says it can't be popped out because its on a seam, and they'll have to re-do it, and repaint the door. So he sets it up, and its supposed to be done on Thursday the 10th. Well on Thursday I go over there and they say it isn't finished, the body shop is lagging and it'll now be done on Friday the 11th. Well then on Friday I go over and they say it was finished but they mis-matched the paint and it'll need to be re-painted now it'll be done on Monday the 14th.
Obviously this is a serious issue to me since I bought a brand new truck, and the delaership has now had it longer than I have!
What should I do here? Should I call Toyota and get them involved. I already wrote an email to DCH Auto group telling them of this hoping they'll get involved and fix this.
I think they might have talked to the dealership since the sales manager asked me when I was pretty much yelling at him about this if I had written a letter to DCH about it. SO what do you guys think I should do about this? What do you feel I am entitled to?
I did all the paperwork, leave the dealership and get home. I then notice a fairly good size dent low on the rear passenger side door. I immediately go back to the dealership and show my salesperson. His first reaction is "what did you hit" and I tell him nothing, it obviously was exisitng damage that myself, the lot porters, and himself all missed. Though I'm simply a customer, so its not my job but theirs to ensure a quote "perfect vehicle delivery"
Well he sets it up with service to have a body shop guy there on Monday the 7th to have it popped out. Well on Monday I arrive and the salesman never told service about any of this, or setup anything. So the service advisors goes and looks at the damage. He says it can't be popped out because its on a seam, and they'll have to re-do it, and repaint the door. So he sets it up, and its supposed to be done on Thursday the 10th. Well on Thursday I go over there and they say it isn't finished, the body shop is lagging and it'll now be done on Friday the 11th. Well then on Friday I go over and they say it was finished but they mis-matched the paint and it'll need to be re-painted now it'll be done on Monday the 14th.
Obviously this is a serious issue to me since I bought a brand new truck, and the delaership has now had it longer than I have!
What should I do here? Should I call Toyota and get them involved. I already wrote an email to DCH Auto group telling them of this hoping they'll get involved and fix this.
I think they might have talked to the dealership since the sales manager asked me when I was pretty much yelling at him about this if I had written a letter to DCH about it. SO what do you guys think I should do about this? What do you feel I am entitled to?
