Bummed- Baja Rack is bent

[Bigrupp]

So I finally sprung for the baja rack for the 4th gen. I put it on Saturday morning and as I was lifting it up on the 4Runner I noticed that the coating was cracked around a couple of the welds. I stepped back to see that the rack was bent on the top of the drivers side and the bottom on the passenger side. Needless to say I was pretty bummed. At this point I am waiting to hear whats gonna happen from Baja Rack, who have been great to work with so far. Here's a couple pics.

 

[chaz]

bummer, did u have to drill new holes or use the same ones from the stock rack?

 

[Bigrupp]

bummer, did u have to drill new holes or use the same ones from the stock rack?

It's made for the 4th gen so all I had to do was bolt it on. Love the way it looks, but I'm still waiting to hear what their gonna do.

 

[IceNomad]

Well, it is made in Mexico... But yes, a bummer. I hope they replace it.

 

[Bigrupp]

Well, it is made in Mexico... But yes, a bummer. I hope they replace it.

I suppose I don't know what being made in Mexico has to do with it. Aside from damage that must have occurred during shipping the rack is well put together.

 

[1fast_e]

I suppose I don't know what being made in Mexico has to do with it. Aside from damage that must have occurred during shipping the rack is well put together.

Maybe you can use the indentation for mounting something like a jack or something that will flow w/ the new contour.
Hope they work w/ you for resolve.

Good luck

 

[Bigrupp]

Update

Got an email today with the tracking number for a replacement rack. One thing I can say about the folks at BajaRack is they have got outstanding customer service. Anytime I sent an email they responded right away. I wish all companies worked like this. So if anyone is looking for a rack I HIGHLY recommend BajaRack.

 

[chaz]

are they paying for the bent rack to be shipped back also?

 

[Bigrupp]

Well, nothing was mentioned about the other one at this point.

 

[chaz]

i asked because with shipping being so high these days, alot of companies just say keep the old one. if thats the case maybe the bend cab be staightened out a bit , then u could sell it, make a little $ back, that would be great!

 

[riverider]

All I noticed is the weld does not look quality IMHO.

 

[broncosi]

hahaha im sorry but did anyone else not notice the forum bleeped out **** in sa****ay?!!

 

[Nodd]

hahaha im sorry but did anyone else not notice the forum bleeped out **** in sa****ay?!!

S a t u r d a y

LOL that is pretty funny.

 

[ric]

Got an email today with the tracking number for a replacement rack. One thing I can say about the folks at BajaRack is they have got outstanding customer service. Anytime I sent an email they responded right away. I wish all companies worked like this. So if anyone is looking for a rack I HIGHLY recommend BajaRack.

thats awesome, so few companies really know what "customer service" is...

 

[broncosi]

i doubt they'll make you ship the old one back. it is probably more expensive than the price to make the rack itself to ship both ways