Caliper service at 8k miles, $90

[Dianna]

After my '14 4Runner had some issues with the caliper pins, I suggested my dad have the dealer check his when he went in for his third service. He is at 8k miles, truck is a little more than a year old. They told him that the pins were seized and they needed to be serviced, and charged him $90 to remove and grease the pins. A salesman that sold him a previous vehicle saw him in the waiting room and went over to say hi. He told my dad that the caliper pins are supposed to be serviced as part of the dealer prep. My dad has purchased multiple vehicles at this dealership, I really thought they would take better care of a longtime customer.

If you live where they salt the roads, I suggest you grease your pins whenever you rotate your tires!

 

[catrains]

well that is a manufacturing defect if the cal pins got rusted in 8K miles..

now if this vehicle did get or operated in a flooded area and the wheels did go under the water like up to the wheel wells then that could cause this also.

dealership should have replaced the pins / checked all the pins for this issue and determine why they got rusted.. these pins are in a sealed environment so if no grease then DEFECT .. guy on assembly line screwed up..

you should post the dealership here and on facebook...

grease to use is silicone brake grease only ... other grease will damage the seals .

 

[Argyle Edison]

After my '14 4Runner had some issues with the caliper pins, I suggested my dad have the dealer check his when he went in for his second service. He is at 8k miles, truck is a little less than a year old. They told him that the pins were seized and they needed to be serviced, and charged him $90 to remove and grease the pins. A salesman that sold him a previous vehicle saw him in the waiting room and went over to say hi. He told my dad that the caliper pins are supposed to be serviced as part of the dealer prep. My dad has purchased multiple vehicles at this dealership, I really thought they would take better care of a longtime customer.

If you live where they salt the roads, I suggest you grease your pins whenever you rotate your tires!

Yikes. That’s a hard pill to swallow.

A pin kit costs about $6 and takes about 20 including raising the vehicle and removing the wheels. I just did the brakes last week.

 

[Heavy_GD]

You are the victim of a good service writer... and they are so good they got your dad too!!!

 

[badhabits]

You said that the truck only has 8k miles on it. How old is it. The factory 36 month 36,000 mile warranty should have covered this.

 

[Dianna]

Truck was purchased June, 2016. Truck has never been driven in flooded waters. Thank you for your responses, I think I will make a visit to the dealership. If I don't get anywhere, I'll be happy to share the dealership name and location.

 

[philsey]

I kinda hate coulda/shoulda/woulda, but your Dad should have said "show me".

Service writers are supposed to upsell, and I'm never offended regardless of the stupid shit they tell you. It's just business. You owe it to yourself to be informed.

Regardless, if I were he, I'd be back and nicely discuss this with the SM.

Some 4Rs do have caliper pin issues (mine did), and IMO they need servicing, but sure as hell not at 8K. If they're a good dealer they'll take care of him ... if not they'll say he's been driving through puddles, etc.

 

[Dianna]

I kinda hate coulda/shoulda/woulda, but your Dad should have said "show me".

Service writers are supposed to upsell, and I'm never offended regardless of the stupid shit they tell you. It's just business. You owe it to yourself to be informed.

Regardless, if I were he, I'd be back and nicely discuss this with the SM.

Some 4Rs do have caliper pin issues (mine did), and IMO they need servicing, but sure as hell not at 8K. If they're a good dealer they'll take care of him ... if not they'll say he's been driving through puddles, etc.

I like what you said, "If they're a good dealer..." I guess I'll find out shortly. I still am in shock that they charged that much to grease 4 pins. They already had the tires off for the tire rotation. Unreal...

 

[nglayton]

You said that the truck only has 8k miles on it. How old is it. The factory 36 month 36,000 mile warranty should have covered this.

:iagree:

 

[flyrv9]

What! I can't drive through puddles, but I can go off-road, drive in rain, drive in snow, etc. Oh the horror!

 

[Dianna]

You are the victim of a good service writer... and they are so good they got your dad too!!!

Nope, I replaced my front brakes myself at 24,000 miles. Inner pad was gone and the outer pad was barely worn. I had to replace the rotors too.

 

[JayceeP]

That sucks. I had to replace my front calipers back in June (48,000). Dealer quit ed me nearly $1000 for the fronts + labour. I sourced OEM online for savings of about $250-$300. Dealer wouldn't price match so I ordered them and the dealer still installed them for me... but all they got was labour out of it. Of course they say " we can't guanrstee the part". Probably came from the same distributor out of Toronto anyway lol.

 

[1engineer]

Nope, I replaced my front brakes myself at 24,000 miles. Inner pad was gone and the outer pad was barely worn. I had to replace the rotors too.

That's strange. Most here (We did a poll) get around 70K or so before any brake service is needed. As a matter of fact, the OEM pads and rotors are usually so good people just stick with them. Strange.

 

[Senorlechero]

That's strange. Most here (We did a poll) get around 70K or so before any brake service is needed. As a matter of fact, the OEM pads and rotors are usually so good people just stick with them. Strange.

That’s what I was thinking!

As far as the OP and the caliper pins, that should be covered by your warranty.

 

[e60ral]

Brakes are excluded from your warranty, although a good dealership should have taken care of that for free

Sent from my SM-G930V using Tapatalk

 

[jrandom]

$90 to grease some pins, now that is taking advantage of someone, and on a new truck to boot. Curious, was it the dealer you purchased from?

 

[Senorlechero]

Brakes are excluded from your warranty, although a good dealership should have taken care of that for free

Sent from my SM-G930V using Tapatalk

I just double checked and the parts not covered by warranty are brake linings, pads and shoes, drums and rotors, and fluids.

the caliper pins should be covered under warranty.

 

[Dianna]

$90 to grease some pins, now that is taking advantage of someone, and on a new truck to boot. Curious, was it the dealer you purchased from?

Yes, this is the same dealer that the truck was purchased from, and also that previous vehicles were purchased from. My parents have been customers there for years.

 

[jrandom]

Yes, this is the same dealer that the truck was purchased from, and also that previous vehicles were purchased from. My parents have been customers there for years.

Nothing like taking care of longtime loyal customers, aye. Wow, that is disappointing.

 

[BlackWorksInc]

After my '14 4Runner had some issues with the caliper pins, I suggested my dad have the dealer check his when he went in for his third service. He is at 8k miles, truck is a little more than a year old. They told him that the pins were seized and they needed to be serviced, and charged him $90 to remove and grease the pins. A salesman that sold him a previous vehicle saw him in the waiting room and went over to say hi. He told my dad that the caliper pins are supposed to be serviced as part of the dealer prep. My dad has purchased multiple vehicles at this dealership, I really thought they would take better care of a longtime customer.

If you live where they salt the roads, I suggest you grease your pins whenever you rotate your tires!

What do you mean that the caliper pins were having issues? How did your dad even know they were having "issues"? Did he try messing with them? There's a lot of unanswered questions here for a vehicle with only 1yr/8k on it.

That being said, without knowing entirely what's the issue here... it's hard to say what the issue and/or "fix" was.

But, IF the issue was due to one or two wonky caliper pins (I've seen a few so it's very possible) then it should have been covered under 3yr/36k bumper to bumper warranty.

As for them being "serviced" well you're not really supposed to grease them, but taking a brass brush and knocking off any rust and/or crustiness they get on them and maybe using a pocket screwdriver to clean out the bore (or a small bore snake) if they're really crusty isn't a bad idea if you're doing brakes. Sometimes they can get bad enough that trying to pull them out doesn't work well; but in my area that's very rare to see in vehicles that haven't been around at least a decade and/or a hundred or more thousand miles. Maybe it's a bit more prevalent in rust belt areas?