***Cracked Dashboard Action Request***

maybe this has been mentioned and I missed it, but this only applies to original owners right? I am the second and mine is showing signs finally and it is a 2003 limited. I can live with it but it seems like any tough caused a little damage...

No it applies to any owner not just the orginal 1st owner, take your 2003 to the dealer and get in line!!!:bluejump:

Get a copy of the paperwork just to show you got your order in before the deadline, the guy that did my request/order didn't want to give me any paperwork until I insisted that I wasn't leaviung without it!!
 
Good, I hope mine will be covered. Problem is that it is not really that bad. Just it seems if you apply the slightest pressure on just any part of the dash it cracks in that area. Like if you pushed your finger into it it will be all cracked and dented right there. Will make some calls and see if anything can be done. Thanks everybdy and keep up the good work on the site!
 
Good, I hope mine will be covered. Problem is that it is not really that bad. Just it seems if you apply the slightest pressure on just any part of the dash it cracks in that area. Like if you pushed your finger into it it will be all cracked and dented right there. Will make some calls and see if anything can be done. Thanks everybdy and keep up the good work on the site!

You will be covered, if your dash is cracking at all or if it has any sticky areas it's covered, don't call take it to your local dealer if they tell you it's not covered take it to another dealer or call Toyota customer service.
 
I guess I have to get to 15 posts. #3

I am looking to get an 05 this week and the dash has a crack. Hope Toyota will honor their word!
 
As several of you have posted, there is an issue with some of the dashboards in the 4th gen. Since i work from home my truck is parked in the garage 90% of the time and is very well taken care of. I never use any Armorall or any other chemicals on the dash. About 3 or 4 years ago it developed a 6" crack on the dash above the glove box. I paid an interior guy around $150 to fix it, thinking it was a random thing. Over the last 6 months i have cracks going all over my dash. Since mine is an '03, it is way out of warranty, but this is still unacceptable. Obviously this is a default in the dash material.

I just called the Customer Relations number and opened a Claim. After going through the whole deal, the guy said there wasn't any information from Toyota on this issue, so they couldn't do anything. He did say that if there was more claims towards this issue Toyota would be taking note and would probably do something. At this point all we can do is try with a joint effort.

If you have any issues with your dashboard cracking, without any previous damage, and would like to try to get it fixed call this number.

Toyota Motor Sales USA, Inc.
Customer Assistance Center
Department H200
19001 S. Western Ave.
Torrance, CA 90509
310-468-4000
Toll free: 1-800-331-4331
TDD toll free: 1-800-443-4999
Fax: Fax: 310-468-7800

You will need your VIN number for the call.

My case number is: 1208280716

Please keep this thread up to date with any progress.

Thanks.

Just called corporate and my wife's 4Runner is eligible. Just gonna make an appt w the dealer to inspect. 2004 4Runner V8 Limited.
 
Hey guys, I'm so grateful I found this thread! I was looking for information to a completely different problem and stumbled across this and read it since my dash is cracking all over. I decided to call the number posted here, thinking what can it hurt to try :) to my surprise the nice lady on the other end informed me of two other recalls listed on my 04' 4runner sport that I did not know about. she gave me the phone number to the local dealership and offered to transfer me to them. when talking to to the service department I explained what the lady just told me about the recalls and about the dashboard. they scheduled me an appointment to have the dash inspected, a software update for something called "Smart Stop" and for the accelerator pedal recall with the floor mat. I'm keeping my fingers crossed that it's approved for the dash replacement and hoping that I don't have to wait a year for it to arrive, since the lady on the first call did inform me that they are on back order and could take six months to a year for it to arrive once ordered. I will try to keep everyone posted on the progress plus some pictures.

Thanks to everyone for the great information :D
 
Wow! Do you guys check in the status of the order from time to time? I would assume that the dealership keeps your contact info for that length of time. 2 years down the road when it arrives would they even know what to do even with the possibility of employee turn around, the guy who took the order ether may not be working there or may not remember who's order it was !!
 
Wow! Do you guys check in the status of the order from time to time? I would assume that the dealership keeps your contact info for that length of time. 2 years down the road when it arrives would they even know what to do even with the possibility of employee turn around, the guy who took the order ether may not be working there or may not remember who's order it was !!

There is paperwork involved, I made sure I got a copy of the work order/appointment/dash order when I took my T4R in to be inspected and be put on the waiting list.

The guy tried to tell me there wasn't any paperwork he could give me, but I insisted that he give me a copy of what it showed after he entered all of my info in the computer to get the dash ordered and me on the list and I wasn't leaving until I got it, which I got!!
I would suggest everyoine doing the same and also check with the dealer's service department every month until you get the new dash installed just to make sure you're still on the list and new dash is still on order!
 
Took mine in about 3 weeks ago, I just mentioned the TSB number and the guy knew what I was talking about immediately.

Said the cracks were because Toyota wanted to be a bit more green and used more organic materials in the original dashes; now that the issue is widespread (pretty much all Toyotas and Lexuses from the period) they switched back to synthetic compounds. He also said location/climate didn't matter.

I got quoted a lead time of 4-6 months before I'd get mine in. He said there were 1700 dashes on backorder, though that number seems a bit low to me. I didn't ask if that number was for 4Runners only, but I can only assume it is.

Charles Maund Toyota in Austin here.
 
I went in got inspected and got my dash ordered, 9 months later it arrived at the dealer... Unfortunately, I moved 10 hours away in that time frame. When the dealership called to let me know it was in I let them know I was no longer in the area and asked if it was possible could pay to have it shipped to a dealer near me. "Not possible" was the answer, I would need to start over at my local dealer...
Anyone else have something similar happen to them?
Very unhappy with that original dealer.

Sent from my LGLS990 using Tapatalk
 
New update: went in today had the two recalls done and the dash inspection. This was the first time I have been in a Toyota dealership and I was extremely impressed by the customer service there. They took my information and way very polite and informative. I asked about how they kept up with orders dating back that long and he smiled and showed me a stack of paperwork on his desk dating back over a year showing the time ordered and when installed. They were on their game. They even gave us complementary ride to and from the mall nearby so we wouldn't have to wait in the lounge. They offer this to all their customers. That was a wow moment for me!
After they picked us up and brought us back to the dealership signed the papers I noticed they even did a multi-point inspection for free. Checking all the tires, fluids, brake pads and all! Now it's just the patient wait from 6 to 12 months for it to arrive [emoji847]


Sent from my iPhone using Tapatalk
 
Been waiting 13 months for my dash to come in. I call once a month and check. Get same comment "Sorry it's taking so long - Toyota didn't realize the large number of 04 Toyotas still on the road"

Mine an 04 107K miles.
Team Toyota Chesapeake Virginia

Trying to be patient.


Sent from my iPhone using Tapatalk
 
I'm on 13 months waiting...

My 2004 SR5 with JBL speaker system is still on the waiting list as well...

I mention the speaker system as there are apparently multiple versions of the dash. I'm assuming they will manufacture runs of the most popular dash models first, and then move to other variations.
 
I'm looking at a 2004 that is for sale over 3 hours away. If I purchase it do you think Toyota will transfer the warranty claim to my local dealership? Toyota website has a service record from 2/2016 for the inspection and parts ordered but it was never completed. The seller is a chevy dealer, and he isn't sure but suggested carparts.com $160 and said it's easy to install. I looked it up and it does indeed say easy to install. Not necessarily a deal breaker. Just curious.
 
I'm looking at a 2004 that is for sale over 3 hours away. If I purchase it do you think Toyota will transfer the warranty claim to my local dealership? Toyota website has a service record from 2/2016 for the inspection and parts ordered but it was never completed. The seller is a chevy dealer, and he isn't sure but suggested carparts.com $160 and said it's easy to install. I looked it up and it does indeed say easy to install. Not necessarily a deal breaker. Just curious.

I'm confused, what is $160 at carparts.com?.... certianly not a new OEM dashboard, they list for around $700 to $800 if I'm not mistaken and it takes several hours to install one as the enitre dash facade has to come apart along with the center console, etc., it's not something you would want to do yourself unless you've done it before or you're very good at taking things apart and getting it back together correctly, a few people have had to go back to the dealer because a tech messed something up, broke something or left some wiring not connected, etc.while doing the R&R.

That all being asked and said, it's possible that you can get it transferred, but I have read of other people that moved while waiting and tried to get it transferred and was refused and had to re-inspect and reorder at their local dealer and get back in line, so if they won't transfer the dash order, I would suggest going to your local dealer and get the inspection and dash ordered and get in line, either way this needs to be done before the deadline.


Edit, I just went and looked up the dash "cover" at carparts.com, and you're correct to a degree, it is $160+ and yes that dash "cover" is easy to install because it's not a OEM dash board, it installs on top of your existing dash board with double sided tape or similar method, it is a far far cry from the one you would get replaced by Toyota, I would sugggest not going with that option and persuing the OEM dash replacement through Toyota, you may have to wait a while to get it replaced but your dash will look brand new and not just a coverup, also if you look at that dash "cover" you will see a cutout that over the glovebox area, that's done that way because of the airbag that is covered by the OEM dashboard and the dash "cover" will not let the airbag deploy as the OEM dash does, which is designed to allow the airbag to deploy through the dash itself, you will see the old OEM cracked dash where that cutout is!!!
 
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I'm confused, what is $160 at carparts.com?.... certianly not a new OEM dashboard, they list for around $700 to $800 if I'm not mistaken and it takes several hours to install one as the enitre dash facade has to come apart along with the center console, etc., it's not something you would want to do yourself unless you've done it before or you're very good at taking things apart and getting it back together correctly, a few people have had to go back to the dealer because a tech messed something up, broke something or left some wiring not connected, etc.while doing the R&R.

That all being asked and said, it's possible that you can get it transferred, but I have read of other people that moved while waiting and tried to get it transferred and was refused and had to re-inspect and reorder at their local dealer and get back in line, so if they won't transfer the dash order, I would suggest going to your local dealer and get the inspection and dash ordered and get in line, either way this needs to be done before the deadline.


Edit, I just went and looked up the dash "cover" at carparts.com, and you're correct to a degree, it is $160+ and yes that dash "cover" is easy to install because it's not a OEM dash board, it installs on top of your existing dash board with double sided tape or similar method, it is a far far cry from the one you would get replaced by Toyota, I would sugggest not going with that option and persuing the OEM dash replacement through Toyota, you may have to wait a while to get it replaced but your dash will look brand new and not just a coverup, also if you look at that dash "cover" you will see a cutout that over the glovebox area, that's done that way because of the airbag that is covered by the OEM dashboard and the dash "cover" will not let the airbag deploy as the OEM dash does, which is designed to allow the airbag to deploy through the dash itself, you will see the old OEM cracked dash where that cutout is!!!

Thanks for the info. After posting I realized it said "Cap". I don't mind waiting as long as they get me in line.
 

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