Defective Ballast from XenonDepot

[altoy2007]

Hi,steve
I receive your call,thanks.but you didn't mention anything about the replacement of the defective ballast of my order XT-4k-H11P H11 4300k Xtreme Philips Xenon HID Conversion Kit.
Do I need to send everything back to you,or just the defective ballast,or how you work in cases like this one
I was about to place another order from you,this is what i want,
XT-4k-9006 9006 / HB4 4300k Xtreme Xenon HID Conversion Kit $199.99

but,at this point I little concern from my previus order,who is not working properly.
please,let me now.and expect hear from you soon'

al

 

[altoy2007]

Hi,steve
I receive your call,thanks.but you didn't mention anything about the replacement of the defective ballast of my order XT-4k-H11P H11 4300k Xtreme Philips Xenon HID Conversion Kit.
Do I need to send everything back to you,or just the defective ballast,or how you work in cases like this one
I was about to place another order from you,this is what i want,
XT-4k-9006 9006 / HB4 4300k Xtreme Xenon HID Conversion Kit $199.99

but,at this point I little concern from my previus order,who is not working properly.
please,let me now.and expect hear from you soon'

al

 

[BlairB]

No need for duplicate posts.

Also, this should be a PM to Steve since it is clearly something you have already been in contact with him about.

 

[A10MileHusker]

Someone from ebay trying to amp their sales maybe? :spam2:

 

[altoy2007]

Defective HID Ballast from XenonDepot

After six weeks ,I receive my HId Kit from XenonDepot and one of the ballast is defective,not working of all,I been trying to contact Steve,from XENONDEPOT,and he hasn't return my email or phone calls,Am getting a little worried,I can't use this kit without one of the ballasts.is anybody has any issues with xenondepot.
hope steve,can contact me and help me with this matter.
thanks,Al

 

[Slvr RnR]

I haven't done any business with him but I did send him a question about 3 weeks ago... no response. I ended up going somewhere else. Bad business practices eventually catch up with you. Hopefully he'll get back to you and take care of it. Good luck.

 

[philsey]

I ordered same thing for my '10 early this week. Here's the email I received on 4/7:

Hello,
Thank you for your recent order.
Unfortunately, due to an overwhelming demand we have sold out of the product that you have ordered.
Having said that, our next shipment is due to arrive at the end of next week.
My sincere apologies for the delay however we ship our products on a first come first serve basis and so we had to fill orders received prior to yours.
Once again, I apologize for any inconvenience this may cause however your order has been placed in "RUSH" status and as soon as the product arrives you will first in line to receive it.
Thank you,
Trisha

There were 11 other people cc'd on the same email.

What I really didn't care for is they charged my CC already. Seems to me good business practise dictates the card be charged upon shipment. I also got charged a $1 fee for using a VISA vs PayPal, and $2+ for a foreign charge to my visa.

Their products and services are reported to be good, but they are off on the wrong foot with me.

 

[orangeblast22]

Hey guys, I can chime in on some of this.

I went through the same thing. The H11 kits with Phillips bulbs 4300K were backordered when I placed my order. I waited at least a month and a half...maybe slightly less.

It did take some time to return my emails...but at least they were returned. You can try calling him. I honestly think the business is fairly small...its probably a small operation and perhaps they are just over whelmed and flooded with stuff.

Steve is a good guy and he will work with and take care of it I think they just need to play catch up. Its possible that maybe one of their components is on backorder. He explained that it was really difficult to get the Phillips bulbs for my H11 4300K kit...it took forever for them to ship out to him. I think all they really do is order a bunch of components from different MFGs and relabel them under their name and redistribute as an actual kit. So theres probably a lot going on with logistics and such.

Either way, I finally did receive my kit, I got it installed....works great and was well worth the wait...now if I can just figure out how to get the lights to stop fluttering or shaking when I go over a bump I'll be even happier. I believe its the bulbs themselves and not a connection or ballast.

I say be persistent with your emails and the likes, show your concern and Steve will respond eventually.

just my 2 cents.

 

[XenonDepot]

Guys,

I have been away and just came across this thread. I do apologize for any delays/inconveniences. If your issue has not been addressed or dealt with in my absence please send me an email to [email protected] with your order number so that I can make sure the issue is dealt with right away!

Steve

 

[philsey]

After six weeks ,I receive my HId Kit from XenonDepot and one of the ballast is defective,not working of all,I been trying to contact Steve,from XENONDEPOT,and he hasn't return my email or phone calls,Am getting a little worried,I can't use this kit without one of the ballasts.is anybody has any issues with xenondepot.
hope steve,can contact me and help me with this matter.
thanks,Al

Altoy -

You should call Steve.

Granted, they could be remiss, but if you've waited this long, you should be acting on it.

Email: [email protected]
Tel: 1.905.660.0124

 

[philsey]

Someone from ebay trying to amp their sales maybe? :spam2:

Yah, I gotta wonder. Steve called me tonight over a one week (!) backorder, apologized profusely, and promised me air freight as soon as they come in.

I'd have to say he's living up to his rep.