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**Ditch Light Bracket + LED pods - Group Buy**
- Thread starter ramonortiz55
- Start date
ramonortiz55
New member
3rdGenInSD
New member
Paid! Once again, muchas gracias for another GB!
SoCal_Trail
New member
I will be passing on this group buy. Had some unexpected expenses come up this month. Thanks!
ramonortiz55
New member
thanks for the update
RagoFabrication
New member
First off…We thank you for your business and can’t wait for you get your new products installed. Also big thanks to [MENTION=122940]ramonortiz55[/MENTION] for organizing it all.
Customer service and satisfaction is our top priority (it actually is second to making kick ass products). With that being said, we will do everything we can to make sure the group buy process goes as smoothly as possible with the least amount of hiccups. Please know if something does come up, we will fix it immediately.
Before shipping starts, I wanted to throw out a few things….
1. Email [email protected] and phone/text 559-269-1828 are our preferred methods of contact and will get the fastest response.
2. If you have any questions or issues whatsoever with your order, please email us at [email protected] or call us at 559-269-1828 so we can help.
3. Your tracking should be automatically emailed to you when your item ships but some customers have reported they do not get it. Best way to track the shipping process is on your account. Your complete tracking number will be posted there.
4. All of the brackets we make are supposed to fit exactly as advertised. Do not alter your vehicle or the bracket to make them fit. If you are having any issues with your install, please give us a call immediately at 559-269-1828 so we can see if it’s an install issue or a replacement needs to be sent.
5. If you have any issues with the install at any point whatsoever including wiring, please give us a call at 559-269-1828 and we will get you thru it. Instead of posting on the forum or asking a friend about what to do, your best bet is to go to the source for the answers. It is not rare for us to FaceTime or Skype with our customers in order to get their products installed and wired up. Please do NOT email, text, DM, or PM us for help. We only offer support over the phone to ensure we can help you appropriately.
6. We test every single light we sell before we send it. If for some reason you receive a light and it does not work or if it stops working within 14 days of receipt, we will require you to email us a video of the light directly connected (NO HARNESS) to the battery illustrating the issue. Once we receive the video, we will send you a return label to return the product. Once we receive the product, we will immediately send you a replacement.
7. All of our lights come with a 2 year replacement warranty against defects and is completely outlined on our website. Switches, relays, and harnesses are not warrantable items. In the event you receive a defective item, we will replace it as long as the defect occurs within 14 days of receipt. As mentioned above, customer satisfaction is our priority so we will work with you on replacement of any manufacturer defects but cannot honor a warranty for misuse, abuse, install error, or weathering.
I think I covered it all but if not, please feel free to email me at [email protected]. Look forward to seeing all your install pics. Make sure you email them to us so we can feature you and tag [MENTION=139789]RagoFabrication[/MENTION] and hashtag #ragofabrication on social media. Oh and….if you happen to video your install, we will send you a lil “something something” if you email it over. Right now our fastest ditch bracket install is 21 seconds - Can you beat that?
Customer service and satisfaction is our top priority (it actually is second to making kick ass products). With that being said, we will do everything we can to make sure the group buy process goes as smoothly as possible with the least amount of hiccups. Please know if something does come up, we will fix it immediately.
Before shipping starts, I wanted to throw out a few things….
1. Email [email protected] and phone/text 559-269-1828 are our preferred methods of contact and will get the fastest response.
2. If you have any questions or issues whatsoever with your order, please email us at [email protected] or call us at 559-269-1828 so we can help.
3. Your tracking should be automatically emailed to you when your item ships but some customers have reported they do not get it. Best way to track the shipping process is on your account. Your complete tracking number will be posted there.
4. All of the brackets we make are supposed to fit exactly as advertised. Do not alter your vehicle or the bracket to make them fit. If you are having any issues with your install, please give us a call immediately at 559-269-1828 so we can see if it’s an install issue or a replacement needs to be sent.
5. If you have any issues with the install at any point whatsoever including wiring, please give us a call at 559-269-1828 and we will get you thru it. Instead of posting on the forum or asking a friend about what to do, your best bet is to go to the source for the answers. It is not rare for us to FaceTime or Skype with our customers in order to get their products installed and wired up. Please do NOT email, text, DM, or PM us for help. We only offer support over the phone to ensure we can help you appropriately.
6. We test every single light we sell before we send it. If for some reason you receive a light and it does not work or if it stops working within 14 days of receipt, we will require you to email us a video of the light directly connected (NO HARNESS) to the battery illustrating the issue. Once we receive the video, we will send you a return label to return the product. Once we receive the product, we will immediately send you a replacement.
7. All of our lights come with a 2 year replacement warranty against defects and is completely outlined on our website. Switches, relays, and harnesses are not warrantable items. In the event you receive a defective item, we will replace it as long as the defect occurs within 14 days of receipt. As mentioned above, customer satisfaction is our priority so we will work with you on replacement of any manufacturer defects but cannot honor a warranty for misuse, abuse, install error, or weathering.
I think I covered it all but if not, please feel free to email me at [email protected]. Look forward to seeing all your install pics. Make sure you email them to us so we can feature you and tag [MENTION=139789]RagoFabrication[/MENTION] and hashtag #ragofabrication on social media. Oh and….if you happen to video your install, we will send you a lil “something something” if you email it over. Right now our fastest ditch bracket install is 21 seconds - Can you beat that?
ramonortiz55
New member
Would just like to vouch for the fact that phone calls are responded to quickly and courteously. I called this morning with a question before ordering and was very satisfied with the answer and prompt service received. Thanks again to [MENTION=122940]ramonortiz55[/MENTION] and [MENTION=139789]RagoFabrication[/MENTION] for this incredible group buy.
007Tacoma
New member
:wow: ...done by a NASCAR pit crew?
I'm not saying that the install isn't fast and easy. It definitely is both. I had my brackets on in about 2 minutes, and that included time to pick up and put down my scotch once... okay maybe twice... :cheers:
...but 21 seconds? I can't tell if I'm impressed or scared.
RagoFabrication
New member
:wow: ...done by a NASCAR pit crew?
I'm not saying that the install isn't fast and easy. It definitely is both. I had my brackets on in about 2 minutes, and that included time to pick up and put down my scotch once... okay maybe twice... :cheers:
...but 21 seconds? I can't tell if I'm impressed or scared.
Check it out!
https://youtu.be/ujGYDgXZCmU
[emoji12]
Sent from my iPhone using Tapatalk
007Tacoma
New member
I see... This brings me to my next topic of discussion: Drugs are bad, kids... :rofl:
RagoFabrication
New member
A little after hours packing. Shhhhh. Don't tell anyone. Shipping isn't supposed to start until Monday. [emoji12]
Sent from my iPhone using Tapatalk
CoolMax
New member
Well shoot...I was already familiar with this video - and the music: https://youtu.be/1F9legl29M4
Can't imagine what you'd be playing for the 21 sec version...:guitar2::drum:
ramonortiz55
New member
sweet! post pictures guys!
