HerT4R
New member
Shockwarehouse.com review:
First the order was placed and got a confirmation email, then the order was shipped and received a confirmation email, then fedex left it on my front porch (normally couriers leave packages at my side porch, i guess this guy was lazy), and not even 3 hours later i got home to discover the package was not at my residence.
Contacted fedex, they did their investigation and dinged it as a lost/stolen package.
Contacting shockwarehouse was a NIGHTMARE. they didnt answer any emails i ever sent them informing them of the issue. they didnt answer any of my voicemails concerning the issue. I had to call them about 10 times in a row and it always rang and rang and went to voicemail, until the last time they picked up the phone and i spoke to someone about my issue.
That someone was so confused and adament that the seller should not "eat that cost", then i am on hold again and another different someone comes on and says "we will refund you your money, and will not ship to you again bc packages are getting stolen, and we are pulling security footage from the area (click)". Didnt even get to tell them i talked to all my neighbors and even a recent build across the street with a security camera thing and they didnt catch anything.
Basically i wouldnt recommend that you waste your time and money on these guys. They have great prices but their responsiveness and customer service was CRAP. Also a signature required on this package would have halted this whole ordeal. I will not be buying from these guys again.
and i am not the only one, see another post on here about a bad experience with shockwarehouse...
First the order was placed and got a confirmation email, then the order was shipped and received a confirmation email, then fedex left it on my front porch (normally couriers leave packages at my side porch, i guess this guy was lazy), and not even 3 hours later i got home to discover the package was not at my residence.
Contacted fedex, they did their investigation and dinged it as a lost/stolen package.
Contacting shockwarehouse was a NIGHTMARE. they didnt answer any emails i ever sent them informing them of the issue. they didnt answer any of my voicemails concerning the issue. I had to call them about 10 times in a row and it always rang and rang and went to voicemail, until the last time they picked up the phone and i spoke to someone about my issue.
That someone was so confused and adament that the seller should not "eat that cost", then i am on hold again and another different someone comes on and says "we will refund you your money, and will not ship to you again bc packages are getting stolen, and we are pulling security footage from the area (click)". Didnt even get to tell them i talked to all my neighbors and even a recent build across the street with a security camera thing and they didnt catch anything.
Basically i wouldnt recommend that you waste your time and money on these guys. They have great prices but their responsiveness and customer service was CRAP. Also a signature required on this package would have halted this whole ordeal. I will not be buying from these guys again.
and i am not the only one, see another post on here about a bad experience with shockwarehouse...
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