HB 4X4
New member
Unfortunately this is not just a bad experience, but also a case of damaged property, lies, and theft.
I am finally coming to the end of a 5 month-long mess of issues with Elmore Toyota which started with them severely damaging my truck. Although I am relieved to finally rid myself of them, they ended our encounter by stealing $300 from me in one last hurrah. Each time they tried to "fix" something that they damaged, they would damage something else in the process, with lies and the usual run-arounds throughout the entire process. Promises of days turned into weeks, and nothing was ever done without cutting corners. After their most recent mess, we agreed that I could have my own shop fix the damage they caused (this time it was my paint, which I specifically told them not to touch, and was fixed by Rhino Detailing) and Elmore would reimburse me. They went back on their word and told me it would be "bad business" for them to have to pay. After countless wasted days dealing with dozens of issues and damages sustained to my vehicle, I can't emphasize enough that no one should take their vehicle to Elmore Toyota. They will cut corners and will never respect you or your property.
The e-mails I received throughout the process, especially towards the end, were nothing short of rude, disrespectful, and completely lacking of any professionalism.
Here is an example of an email I received when they decided not to reimburse me as promised. This is a direct copy of the e-mail, verbatim:
In todays economy, someone is making a living treating customers this way?
I have full documentation consisting of e-mails, texts, and pictures. If there is any doubt, please feel free to message me and I would be more than happy to share my experience in even further depth. I would rather have to prove myself than have anyone else doubt the severity of my experience and have the same things happen to them. Do yourself a favor and drive another 5 minutes to any of the other dealerships in the area which all have far better reviews.
On a positive note, I am back to servicing my vehicle myself, so thanks Elmore! However, that also means that I noticed more areas where they had cut corners- for example, my driveline had never been greased a single time in 40k miles. More great work from Elmore...
UPDATE: After weeks of lies, contacting corporate, and the beginning stages of a lawsuit, they finally paid me back for $250 of the $300 they owed me. Not exactly impressive, but I want to make sure my review is factual and honest.
Here are pics of the latest damage. Some of the horizontal scratches are trail-scars, but all of the holograms and orbital scratches are from Elmore. (They also scratched the front grill so badly that it had to be replaced. The scratches looked like they were engraved with a course-grit sandpaper):
I am finally coming to the end of a 5 month-long mess of issues with Elmore Toyota which started with them severely damaging my truck. Although I am relieved to finally rid myself of them, they ended our encounter by stealing $300 from me in one last hurrah. Each time they tried to "fix" something that they damaged, they would damage something else in the process, with lies and the usual run-arounds throughout the entire process. Promises of days turned into weeks, and nothing was ever done without cutting corners. After their most recent mess, we agreed that I could have my own shop fix the damage they caused (this time it was my paint, which I specifically told them not to touch, and was fixed by Rhino Detailing) and Elmore would reimburse me. They went back on their word and told me it would be "bad business" for them to have to pay. After countless wasted days dealing with dozens of issues and damages sustained to my vehicle, I can't emphasize enough that no one should take their vehicle to Elmore Toyota. They will cut corners and will never respect you or your property.
The e-mails I received throughout the process, especially towards the end, were nothing short of rude, disrespectful, and completely lacking of any professionalism.
Here is an example of an email I received when they decided not to reimburse me as promised. This is a direct copy of the e-mail, verbatim:
In todays economy, someone is making a living treating customers this way?
I have full documentation consisting of e-mails, texts, and pictures. If there is any doubt, please feel free to message me and I would be more than happy to share my experience in even further depth. I would rather have to prove myself than have anyone else doubt the severity of my experience and have the same things happen to them. Do yourself a favor and drive another 5 minutes to any of the other dealerships in the area which all have far better reviews.
On a positive note, I am back to servicing my vehicle myself, so thanks Elmore! However, that also means that I noticed more areas where they had cut corners- for example, my driveline had never been greased a single time in 40k miles. More great work from Elmore...
UPDATE: After weeks of lies, contacting corporate, and the beginning stages of a lawsuit, they finally paid me back for $250 of the $300 they owed me. Not exactly impressive, but I want to make sure my review is factual and honest.
Here are pics of the latest damage. Some of the horizontal scratches are trail-scars, but all of the holograms and orbital scratches are from Elmore. (They also scratched the front grill so badly that it had to be replaced. The scratches looked like they were engraved with a course-grit sandpaper):
