Entune USB trouble

jsarche

jsarche

New member
With no ability to search for three-letter things such as "USB," I'm kind of stuck with going ahead and asking my question, so sorry if I've missed this in my searching.

I've got a 2017 TRD Off Road Premium, the successor to the Trail Edition Premium, with Entune Plus (either Entune Plus or Premium - I don't remember for sure which).

I've been trying to use a 32G USB flash drive that worked perfectly with the aftermarket head unit I had in the '04 4Runner this one replaced, but more than 1500 of the 2500 or so songs on the drive just don't show up in the Entune unit's directory. I have reformatted (a real format, not the quick format) the drive to FAT 32 and double-checked: all files are either MP3 or M4A (the vast majority are MP3), so all should work. I have tried to see whether there are differences in the tags and other meta data between files that show up in my car and those that don't, but nothing is jumping out at me.

My drive is not organized - all songs are on the root directory.

Any ideas?

Thanks in advance.
 
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Thanks, but I'm not sure that info is on point. Mine is a flash drive, not a hard drive, but that's probably immaterial for this purpose. I had tried it with the files separated into folders by artist, but it seemed to not like that. So I took everything out of folders, and now when I try to get it to play songs randomly, it detects something like 480 songs, even though my flash drive has more than 2000 loaded on it. And, as I mentioned, I formatted it in FAT 32 yesterday.
 
As I believe in 'misery loves company'...

I have been what feels like battling my Entune system / .mp3 / USB situation. I have tried all of the suggestions I've found and nothing fixes my issue. I have had the dealer apply an update as well. This update DID fix my random head unit reboots however.
[MENTION=87461]badhabits[/MENTION] - how many total songs/files do you have on your USB device? I'm going to bet is isn't more than 3000-ish :)
[MENTION=2534]jsarche[/MENTION] - I too have a 64GB USB device w/ ~3400 songs that I've been trying to use in my 2016. When I outgrew my 16GB device I bought a small form factor 64GB and formatted it FAT32 (required some doing, but got it done). I have had headache after headache trying to get Entune to recognize all of the files but have NOT been successful. If all 3400 songs are on the USB, Entune will recognize about 2900. My files are arranged in folders (exported from iTunes, so Artist\Album\Song) and I've also tried moving then all the files to the root of the device too (this caused Entune to only recognize <1000).


I can't figure out how it fails, but per my most recent experiment, I think it is either the number of folders off off the root or the number of total files. Don't judge my taste in music but...I noticed none of my Metallica songs were in the list/index. I wondered it is was something about those files so I deleted all folders from the root except for Metallica. So now only Metallica is on the drive. One folder off of the root w/ several album folders w/i it. Entune sees all of the files no problem. So I start adding other folders back to the USB drive. All of A-K, now there are 1000 files on the drive and Entune shows same count. Now L-S, there are 1500 files and Entune agrees.

After I passed the ~3000 mark, Entune started showing less files than were on the USB. Metallica was still there. I assumed it was missing the files in the highest alphabetical root folders. This seemed to be true for the most part but that became inconsistent as I tried adding and removing different new folders to the USB.

I then said screw it and added all of the files back to the USB. Entune's number of files went down from around 3000 to around 2400. AND, now Metallica is gone but some files in higher folders are there (!)

My final "fix" (not really) is to break my collection across 2 USB devices. Hoping they do fix this w/ an update at some point. I know, first world problems.
 
I haven't had time this week to mess around with this USB problem - I'm on a road trip for work. Before I left, I decided to give up on the flash drive (at least for now) and go with an old iPod I had sitting in a drawer. It's working well, but I don't like how it looks - I put the iPod in the little cubbyhole next to the USB port for the shortest cord run possible. I've been wishing for a USB port in the console or glove compartment. But until I get the flash drive problem figured out, the iPod is going to work for me.
 
skinny420 said:
As I believe in 'misery loves company'...

I have been what feels like battling my Entune system / .mp3 / USB situation. I have tried all of the suggestions I've found and nothing fixes my issue. I have had the dealer apply an update as well. This update DID fix my random head unit reboots however.

[MENTION=87461]badhabits[/MENTION] - how many total songs/files do you have on your USB device? I'm going to bet is isn't more than 3000-ish :)

After I passed the ~3000 mark, Entune started showing less files than were on the USB. Metallica was still there. I assumed it was missing the files in the highest alphabetical root folders. This seemed to be true for the most part but that became inconsistent as I tried adding and removing different new folders to the USB.

I then said screw it and added all of the files back to the USB. Entune's number of files went down from around 3000 to around 2400. AND, now Metallica is gone but some files in higher folders are there (!)

My final "fix" (not really) is to break my collection across 2 USB devices. Hoping they do fix this w/ an update at some point. I know, first world problems.
Click to expand...

I have more than 5000 on the USB device, but now that you mention it I do not know haw many the Entune will recognize. I will check on this today and let you know what I find out.
 
I believe its the folder structure on the flash drive and/or the original software used to manage the music. Is it Windows or Apple? Real Player or ITunes?
Entune definitely acts weird when its not able to interpret your request.
Like any computer, the format of the data is important.
Entune does not appear to be the source of the problem.
 
Last edited:
Muzzle of Bees said:
I believe its the folder structure on the flash drive and/or the original software used to manage the music. Is it Windows or Apple? Real Player or ITunes?
Entune definitely acts weird when its not able to interpret your request.
Like any computer, the format of the data is important.
Entune does not appear to be the source of the problem.
Click to expand...

Do you have any recommendations for me? My flash drive works perfectly in other devices and it's newly reformatted in FAT 32. I've tried it both with folders by artist and with everything in the root directory with nearly identical results. I loaded files onto it in Windows 10 simply using the file explorer. In my mind, all this points to a problem with Entune.
 
I found on another forum that the way you have your songs setup may have an effect in the Entune reading the files.
The file structure I have is like this:
Artist
Album
Songs

In most head units (after market) you can't create a file structure like:
Genre
Artist
Album
Songs

Because it can only read so many levels.
I wonder if this could be the problem.
 
jsarche said:
Do you have any recommendations for me? My flash drive works perfectly in other devices and it's newly reformatted in FAT 32. I've tried it both with folders by artist and with everything in the root directory with nearly identical results. I loaded files onto it in Windows 10 simply using the file explorer. In my mind, all this points to a problem with Entune.
Click to expand...

No. Sorry, I don't use USB for music. My technical mind was just thinking that if others are able to successfully listen to their music trouble free and the Entune versions are the same version the problem could be how the music was saved on the USB drive. Disk format can be an issue, but I use it here in the context of the way a file is saved, not formatting the drive to prepare it for storage. Music file formats are finicky and are not capable of being read by all music software.
[MENTION=87461]badhabits[/MENTION] is on the right track though.
 
Additional detail/clarification... when I split my collection across the 2 USB devices, Entune sees all of the files on each. I'm splitting by copying only artist directories A-K on USB1 (~1800 files) and L-Z on USB2 (~1500 files). Since Entune sees 100% of the files in this scenario, my interpretation of the problem I experience with all of the directories on one device is that some limit has been exceeded. I don't think this limit is by design, but is a bug. That is, apparently my files and/or directory structure aren't the cause of the problem. One of these 2 USB devices is the 64GB one I used in the testing I described in my first reply.

Just offering this information for comparison with other's experiences. I certainly don't have a solution but would love to hear from someone who has experienced similar and figured out a workaround of some sort.

Cheers!
 
FYI
I checked and my entune when playing from the usb shows that the song is x of 7553. This means that it is seeing all the songs on the usb drive. Check if the update will help.

Sent from my SM-G900V using Tapatalk
 
Last edited:
badhabits said:
FYI
I checked and my entune when playing from the usb shows that the song is x of 7553. This means that it is seeing all the songs on the usb drive. Check if the update will help.

Sent from my SM-G900V using Tapatalk
Click to expand...
Very interesting! Thank you for the confirmation. Now about the update... Have you applied it? Looking at the information from that site/page it seems to be for a different generation (for lack of a better word) of Entune. The screenshots don't jibe with settings I have (2016 w/ Nav). IIRC, earlier 5th gens have diff Entune that can be updated this way but ours are updated over the air for "standard" updates??
 
Big thanks to [MENTION=87461]badhabits[/MENTION] and [MENTION=28870]d_clark[/MENTION]. I have now solved my problem. My issue seems to have been caused by the number of folders off of the root of the drive. There were 558. Limit must not be 255 b/c when split onto 2 drives, there were 300 on one and 258 on the other. In that configuration, Entune would see all of the files on each drive. However, now that I have created the following folders (1-H, I-M, N-Q, R-U, V-Z) off of the root and moved the artist folders into their corresponding root folders, Entune now sees all 3447 songs. Whoop whoop!
 
You say the drive is formatted FAT32, but you don't say how you did it.
If you're using Windows to format the USB drive as FAT32 it has a 32gb limit. You may want to try using a different program to format the drive, or try formatting it as exFAT instead.
I've previously had success using Rufus to format SD cards to large drive FAT32. FAT32Formatter is another option as well.
 
So, I can't say why, but now it's working. I formatted the flash drive again as FAT 32 using Windows, and loaded music organized in folders by artist with album titles as sub folders. I took it pretty slowly, copying batches of about 100 songs or less at a time, and went into each folder and sub folder to make sure all extraneous files were cleared out. Now, the head unit is recognizing all the files I've loaded onto the flash drive.

Really, the only thing I did differently was copy and paste files in small batches. I can't figure out why that would make a difference but it apparently did.

Thanks everyone for your ideas and suggestions.
 
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