Frustration

[87pony]

Just me telling my experience with metal tech. I’m not unhappy with the dealings I’ve had with them.

So I emailed metal tech a couple weeks ago and asked them if they were going to do their black Friday deal for an icon lift. They said they would get back to me a soon as they found out. Awesome I thought. So about a week ago or week and a half ago they emailed me and told me that icon was Going to let them do their deal For Black Friday and They sent me a quote for it. That was great of them to let me in on it a little early to beat the rush. So I ordered my kit, I receive it and I am missing a shock. So I emailed them, they said they forgot to quote that shock to me originally so they would send another quote for me to go online and purchase the last shock and they would send it. Not a huge deal but a little inconvenience. Then I see their actual black Friday ad, and it is $150 gift certificate when you spend $1500-$2500 or something like that. And the first however many orders get a free survival knife. So I emailed them and ask just out of curiosity if I would be receiving this. They said no because I didn’t order within black Friday timeframe.
Again, I’m not unhappy with them by any means. It was nice of them to send me the deal ahead of time. I just wish they would have told me that they were not offering me the entire black Friday deal, just the discount. Especially when they were telling everyone to go ahead and order kids because of their 30 day price match.
Also, Be smarter than I was and aware that if you order a kit that has some other brand part in it, that part is not discounted. I ordered the kit with the light racing uca’s and the uca’s were not discounted. I guess I stupidly assumed that if I ordered the kit it would be 20% off the entire kit. If I had to do it again I would have went straight icon to get the discount on the entire thing. Anyway, just me venting and Sharing my experience. No big deal

 

[LandCruiser]

Buy 3 shocks, get the last one for additional cost!

From the people who sell you individual right or left shoes!

 

[fourwd1]

Moved to Seller Feedback section

 

[4runnaGuy]

I had a similar experience with Metal Tech. Ordered a week before the deals being told I would receive the black Friday pricing and get my order in before the masses. I went with the Radflo instead of Icon because I wanted 2.5" shocks, but not external reservoirs, which Icon does not offer. When I saw the gift card offer come out a few days after I made my order I inquired as well and was told I wouldn't get the $150 gift card, but I would receive my order before anyone else (2-3 weeks I was told), Radflo is built to order and is not a in stock item. So I'm a little irritated I was told I get black Friday deals ahead of time because of their 30 day guarantee, but somehow the gift card doesn't qualify. Anyways, I moved on and am stoked to just get my suspension as quick as possible. 2.5 weeks later I call to find out what the status is and get a tracking number if possible. The next day I'm told they made a mistake and never made the order to Radflo, so now I'm stuck waiting an additional 2-3 weeks. They fully admitted they made a mistake, but this has really messed up plans I have for a trip as well as the time I had planned to do the install. They didn't offer anything to try and make it right as of this point. I'm waiting to here back as to what they plan to do in order to retain my business in the future and not receive negative feedback.

 

[mattyrides07]

I'm pretty frustrated with them right now too. We also ordered from them during their black Friday deal. I've ordered from them in the past too with my FJ and supported them through their whole lawsuit fiasco... Been a Metal Tech supporter for many years.

WTF#1- We didn't get the $150 GC, but rather a $100. Not a big deal though, right? I didn't call them to fix.

WTF#2- The Ironman suspension we ordered for my wife's T4R (which showed in stock) still isn't here. I called a couple weeks later to get the status of the suspension and Metal Tech said they're on backorder and hoping to get them in by January...

WTF#3- I used the GC to buy the Holiday Bundle and a sweatshirt to give as a gift for... Wait for it... Christmas! But guess what didn't ship until the week before Christmas and not arrive in time? If you guessed the Holiday Bundle you'd be correct.

WTF#4- The MT t-shirt they sell is printed on the cheapest quality cotton shirt. SUCH A DISAPPOINTMENT.

WTF#5- The sweatshirt I ordered in WTF#3, well, it wasn't in the box with the holiday bundle. So, I called to get a status update and they said it's out of stock. They'll ship it after they make more.

///break ///

Writing this is making me more frustrated with them. I came here to sell my $25 MT GC and stumbled into this post. I'm going to call them and ask to cancel the sweatshirt. I don't want to rep this company anymore.

 

[mattyrides07]

Buy 3 shocks, get the last one for additional cost!

From the people who sell you individual right or left shoes!

This actually confused us when looking at our kit. We found it cheaper to piece mill the parts than buy the kit with the discount. Called to find out why the cost of the "kit" was more... Was I missing something?

The guy who answered the phone was a tool (maybe a bad day?) and after 5-10 minutes of him telling me they're the same cost, we finally figured it out- they show shocks and springs as a set in the pictures, and NO WHERE does it say it, but the prices are for INDIVIDUAL shocks and springs!

Who would've thought?

 

[mattyrides07]

Update 12/29:

I called MT and spoke with John today (who most definitely wasn't the same guy I spoke with last month who wasn't friendly). He refunded me for the hoodie that isn't available. He also found out my suspension shipped last week. Should be here on 1/3/18.

John restored my loyalty to MT today.