Redsoxx1918
New member
The 4Runner went in last Monday for the paint repair. I'm on my way down in a little while to pick it up. Hoping for the best.
Sent from my iPhone using Tapatalk
Sent from my iPhone using Tapatalk
Good news....bad news
- Thread starter Redsoxx1918
- Start date
Redsoxx1918
New member
Well, my worst fears came true. Salesman texted this morning that it was ready and that he, other salesman and the sales manager walked around it and it looked perfect and that I would be happy. Well, it wasn't even close to perfect. They repainted the lower two thirds of the tailgate and the paint did not match. It was clearly a shade darker on the lower 2/3 of the tailgate. If I stood to the side and looked at an angle, you could clearly see dark shadows all over the lower third. When I opened the tailgate and looked at the bottom 6", I could clearly see a couple of large oval spots that were grey, where you could see the primer showing through. So, not only did the color not match, but they didn't even use enough paint. So what to do now? They said they will send it back to their shop to repair it again but I have zero confidence that they can do it right. I'm thinking of fighting to see if I can take it to my body shop that I know does impeccable work but then I imagine it would turn into an insurance claim and now show up on carfax, which will cost me down the line. I paid MSRP for the vehicle and the dealership has been very accommodating, but now I will have a brand new $58k (with fees and taxes) vehicle that I don't think I even want anymore. I'm thinking that I may just let them try to do a better job at fixing it and then trade it in on a different vehicle.
Sent from my iPhone using Tapatalk
Sent from my iPhone using Tapatalk
Grug556
New member
This is true..depends how much damage though. I imported one of the first Audi TT 225s into Canada in 2001. There was a delay...
As they dropped a shipping container on it and completely crushed it... :lookout:
Grug556
New member
Talk to a lawyer and see if this is some form of contractual frustration. If so refuse the vehicle, get a refund or request another new vehicle in its place. I would not go to a non dealer to have it fixed as essentially you will be accepting it as is and assuming responsibility to have it fixed likely on your own dime with them possibly even cancelling your warranty over it.
Redsoxx1918
New member
I gotcha. They say they want to make it right and are gonna take it back to their dealership body shop. I asked to have the body shop manager Cal me and they said that they are gonna take it there and show it to him and then have him call me. Getting another identical vehicle is not an option as they aren't getting anymore Solar octane PROs in. I just have zero confidence in their body shop now.
Sent from my iPhone using Tapatalk
Redsoxx1918
New member
Right. I have to see what my legal rights are. I mean, I had the option to walk away and not purchase the vehicle. It was damaged in transport and I agreed to accept the vehicle but under the assurance that their own dealership Toyota certified body shop would repair the same to "like new" condition. If they are unable to perform an adequate repair, would I be able to get a refund or apply that purchase price to a new vehicle? Any lawyers out there?
Sent from my iPhone using Tapatalk
Grug556
New member
If you legally can, walk on the deal. Go elsewhere and get another one.
Redsoxx1918
New member
I'm going to call an attorney tomorrow to see what my options are. I already accepted the vehicle and put 1500 miles on it. I traded in my 2019 PRO and that has been sold. I accepted the vehicle because it's so hard to get a solar octane PRO, I got it at MSRP and got an amazing trade in on my 2019. I also got the assurance that they had a Toyota certified shop with a manager with 30 years of experience and that the vehicle would be perfect. Unfortunately, that wasn't the case. I'm guessing the law might say that I have to give them three chances to fix the damage. It's back at their shop now and they have agreed to let me take it to my body shop, where I know it will get painted properly. I guess my options now are to let them attempt to fix it again, take it to my shop or try to get them to give me my money back and they can repaint it, stick it on the lot and sell it to the next guy.
Sent from my iPhone using Tapatalk
Redsoxx1918
New member
Update.....after the dealership's body shop screwed up the repair, I asked if I could take it to my own shop, a shop I've been using for 25 years. At first they said "No" but I then received a call and the general manager ok'd me taking it to my own shop. My shop did an excellent job, the dealership let me keep the loaner until the repair was done and they cut my shop a check. The 4Runner is brand new again. Perfect paint match.
Sent from my iPhone using Tapatalk
Sent from my iPhone using Tapatalk
chuckzwood
New member
Glad to hear you had a good ending, but it still sucks having to go through that. I had a similar, but not as bad, experience. I was working with the dealer who was able to get me a 2023 Off Road with only a few weeks of waiting for delivery - as long as I had been looking, I was thrilled! Day came to pick it up and I got a message from the salesman that I should call as soon as possible. He told me there were "minor imperfections" on the hood paint and said their body shop would paint it for FREE (oh, the generosity). I said no way, I am not paying MSRP for a brand new vehicle that has been repainted. I was upset, but also rather happy that they were honest about it. Sales manager was mad that I wouldn't buy it, so the only option was to order from scratch, which is what I did (4-6 month wait). But, one week later the salesman called and said Toyota was remaking my vehicle so it would be much faster than placing a new order. Within six weeks, I was driving my new Off Road!
Sent from my SM-G892A using Tapatalk
Sent from my SM-G892A using Tapatalk
