OP is making this situation bigger than it really is, and could have been more clear from the very beginning that time was of the essence. The purpose of his post seems more aimed at trashing HF and it's owner, and trying to sabotage future business for them in a fit of anger. The communication about timeframe should have been better, but texting isn't the best way to communicate for important matters. Thankfully he posted the text thread so we can see how it really played out.
Because of OP's disproportionate reaction to the situation, I wanted to provide my recent experience with HF. Balancing the forces, so to speak. I needed some rock sliders, so I called them up. Chris himself answered the phone and took the time to answer all my beginner questions about install, options, etc. Chris said there was an estimated 6 week turnaround but it could be longer. He said if it took longer, I could call any time for updates. I had already read their website, and the information about shipping to the local freight hub was stated clearly.
I ordered, paid, and got my confirmation. I provided my residential address as the shipping address, but this was really so they could locate the nearest freight hub. It took 9 weeks for the sliders to ship. 50% longer than the estimate, but by no means the horror story I've seen in other threads about other manufacturers. The build quality is excellent, and they look great.
So there's at least one HF customer who is very satisfied with his experience.
