What issues are you having?
A few things that are souring the new car experience for me.
- passenger side door trim had a minor scuff at top, where the plastic trim meet the weather strip
-vehicle pulls to the right, either alignment or the steering is off center
-around 60-60mph the steering wheel shakes, doesn't happen all the time
- the dealer misplaced the Entune nav SD card and I'm trying to get a replacement. (I learned this at my appt, I told them the nav was working for my appt)
I was at the dealer this past Saturday for an appt I made for 9 am for the listed issues above. They made the appt for 7am, didn't list all of the above issues. Thankfully I got an email Friday about my appt so I had time to change it back to 9 am and get all of my issues on the repair order.
I get there at 8:45 and they take my car. A few hours later they call me and tell me that the SD card is missing so I talk to my sales guy to see if he can find it, he can't. They also don't want to fix the minor scruff as it's not a big issue and water won't get in, according to them. They can't do the alignment because they don't have the specs yet for the 2017 4Runner in their shop. They couldn't replicate the steering wheel vibrations nor the pull.
So I asked the manager to take a ride with me and I was able to show the pulling to the right and the vibration of the steering wheel at 60mph.
So in the end, I have to make a follow up appointment after they receive the 2017 specs at which point they'll align it and see if my issues go away. I'm working with my sales guy to get a replacement on the Entune SD cars. If I push for a repair to the scuff, they'll need to send me to a body shop.
I was there from 8:45am till about 2pm with none of my issues fixed. I made sure the manager knows that when I bring my car in again, they need to get me in at my appt time and work on it right away.
Phew! Thanks for letting me vent! Still love the hell out of my new 4Runner!
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