I would not order from AutoAnything

[Mvm]

I placed 2 orders with AutoAnything a few weeks ago: Seat covers and a dash cover.

Seat Covers:
I received an email a few days ago that that the seat covers were delayed for a couple of weeks. As this car will be going to the Midwest to be used by my son when he lives off campus at school, I called them to change the address to which the seat covers will be delivered. After doing so with Customer Service, I received an email 2 days later that they seat covers would be delivered to my home.

Dash Cover:
After hearing nothing (and me not checking due to other commitments), I just received an email today that it will take another MONTH to ship this. No explanation could be given to me by Customer Service as to the reason for the delay.

I'm relatively new to this site and have seen that others have had good experiences with AA, but, having been in Operations/Logistics for years, my experience indicates that something is seriously screwed up at AutoAnything and/or their supplier.

I will never use them again, period.

 

[gman72]

Interesting. I've always wondered about them as they show up a lot in google search results... Never have ordered from them though, kind of suspected it was a middle man china deal or something. Thanks for the post.

 

[CookieRoe]

I've ordered from them before since 2007 and never had any problems. All transactions were straightforward. Strange.

 

[ARK_SWAMP_RIDER]

I've read where others had poor service and long wait times if the item was back-ordered. I've ordered from them several times, but always check to verify availability prior to ordering. So far, no issues and their customer service has been good as well.

 

[JustSomeName]

I ordered weathertech floor/cargo liners and window deflectors from them with no problems. But after hearing all this, that would be my first and last order from them.

 

[CXS]

I have to add another good review. I'veordered a few times and never had any problems at all.

 

[oljedi11950]

^^^ditto

 

[bgibbs11]

Have ordered from them in the past with nothing but positive results. Just recently bought a Thule Bike rack through them and saved over $90 because they will beat others prices. They also negotiated with Thule for me to get a replacement part I lost due to my own stupidity. Called them early Thursday morning and the replacement part was in my mailbox Friday completely free of charge. Sorry to hear you had a bad experience, but I personally love them.