Insurance Claim nightmare

[marjnap]

Well my insurance claim has turned into a nightmare. My husband has sent my 4Runner back for the second time to David Maus Toyota. The first time it looked like they hit the front bumper with something or dragged it along the ground, because there was a lot scratches in the middle of the bumper. Progressive Insurance tried to say it looked like bug or rock marks. I have never seen bugs or rocks just hit the center of a bumper in my life, but obviously Progressive has. The windshield was replaced because it had a chip and they scratched the hood and forgot to take the tape off the windshield (great quality control). Also, my rear rim was not replaced and it was dirty like they were in the mud (I cleaned the truck when I brought it to them). The passenger door, which was the only metal part with damage, it looks they tried to feather the paint into the existing paint and made a cloudy mark that very obvious. The rear bumper they just painted, didn

 

[jharris2]

Sounds like more of a problem with the quality of the repair than the insurance, but that the insurance company isn't using any pressure to get it done correctly.

Any way to call a higher authority than the local office that's not helping you?

 

[marjnap]

I have not called beyond the local offices yet, because I thought when my husband went to pick it up today for the second time that it would have been rectified from the first incident. I know I should never assume. My main concern is with David Maus's Collision Centers shoddy work, they are a Toyota certified collision center!!! Also, I am using Progressive conciege service which is suppose to inspect the work with the body shop to make sure it is a quality job. What a joke. It obvious they just pick the vehicle and don't inspect anything. It also obvious David Maus Toyota has some grade A slackers working in their body shop.
I am calling Toyota Experience Center, the manager at David Maus Body Shop to see if that helps on the Toyota front. If that does not work I will file a complaint on David Maus with the BBB and Department of Business and Professional Regulation. I am tired of playing with these people.

 

[jharris2]

I am tired of playing with these people.

That's probably an understatement. I have little tolerance for shoddy work and a don't-care attitude. You're the customer and they should remember that you can influence lots of folks, just like you're doing on this forum. They should think -- after hearing your story, how many others here would go to the same place?

 

[marjnap]

My husband picked up my 4Runner Thursday. I was happy, but my joy was short lived. My husband decided to detail my truck and found issues he didn't notice when he picked up the vehicle. First, John at David Maus Toyota's body shop said the rims where replaced with new ones, which was a lie. Here are pics of my "new" rims.

This is the front rim, they ground the outer lip of the rim, so now it is dull and left scatches.
<a href="http://picasaweb.google.com/marjnap/Truck/photo#5102775168165078706"><img src="http://lh4.google.com/marjnap/RtCy-tMp5rI/AAAAAAAAAZ8/mtIBTk218ms/s400/IMG_0390.JPG" /></a>

This is my rear rim, they ground the one spot and scatched it.
<a href="http://picasaweb.google.com/marjnap/Truck/photo#5102775189639915234"><img src="http://lh5.google.com/marjnap/RtCy_9Mp5uI/AAAAAAAAAaU/VDWt9AI8vnk/s400/IMG_0393.JPG" /></a>

This is my front driver-side rim in the original condition, I don't beat up my rims.
<a href="http://picasaweb.google.com/marjnap/Truck/photo#5102775202524817154"><img src="http://lh4.google.com/marjnap/RtCzAtMp5wI/AAAAAAAAAak/At43Rc_EjH8/s400/IMG_0398.JPG" /></a>

The side plastic molding they didn't take the backing off the weatherstripping it just loosely stuck in there.
<a href="http://picasaweb.google.com/marjnap/Truck/photo#5102775193934882546"><img src="http://lh6.google.com/marjnap/RtCzANMp5vI/AAAAAAAAAac/L-_rnvGnx7E/s400/IMG_0397.JPG" /></a>

The front wheel plastic molding looks like there is still damage to the metal underneath that you can see under the gap in the plastic molding.
<a href="http://picasaweb.google.com/marjnap/Truck/photo#5102775211114751762"><img src="http://lh6.google.com/marjnap/RtCzBNMp5xI/AAAAAAAAAas/sueOtH8BXcQ/s400/IMG_0403.JPG" /></a>

Finally, the front bumper looks like they forgot to put on clear coat on the one edge you can still see the black plastic, which is hard to see in the photo.
<a href="http://picasaweb.google.com/marjnap/Truck/photo#5102775176755013314"><img src="http://lh6.google.com/marjnap/RtCy_NMp5sI/AAAAAAAAAaE/mvtUybjUzzI/s400/IMG_0391.JPG" /></a>

They did get the rail rust out of the hood, which I now believe happened because they ground on the rims. My husband talked to Vince, who is the manager at David Maus Toyota body shop and he said they will fix it. We are giving them one more chance which I think is more then fair.

 

[jharris2]

Glad you found it right away so they couldn't claim that it is not their fault. Sounds like the lesson is to not use them for repair work.

 

[03 Limited]

My husband picked up my 4Runner Thursday. I was happy, but my joy was short lived. My husband decided to detail my truck and found issues he didn't notice when he picked up the vehicle. First, John at David Maus Toyota's body shop said the rims where replaced with new ones, which was a lie. Here are pics of my "new" rims.

This is the front rim, they ground the outer lip of the rim, so now it is dull and left scatches.
<a href="http://picasaweb.google.com/marjnap/Truck/photo#5102775168165078706"><img src="http://lh4.google.com/marjnap/RtCy-tMp5rI/AAAAAAAAAZ8/mtIBTk218ms/s400/IMG_0390.JPG" /></a>

This is my rear rim, they ground the one spot and scatched it.
<a href="http://picasaweb.google.com/marjnap/Truck/photo#5102775189639915234"><img src="http://lh5.google.com/marjnap/RtCy_9Mp5uI/AAAAAAAAAaU/VDWt9AI8vnk/s400/IMG_0393.JPG" /></a>

This is my front driver-side rim in the original condition, I don't beat up my rims.
<a href="http://picasaweb.google.com/marjnap/Truck/photo#5102775202524817154"><img src="http://lh4.google.com/marjnap/RtCzAtMp5wI/AAAAAAAAAak/At43Rc_EjH8/s400/IMG_0398.JPG" /></a>

The side plastic molding they didn't take the backing off the weatherstripping it just loosely stuck in there.
<a href="http://picasaweb.google.com/marjnap/Truck/photo#5102775193934882546"><img src="http://lh6.google.com/marjnap/RtCzANMp5vI/AAAAAAAAAac/L-_rnvGnx7E/s400/IMG_0397.JPG" /></a>

The front wheel plastic molding looks like there is still damage to the metal underneath that you can see under the gap in the plastic molding.
<a href="http://picasaweb.google.com/marjnap/Truck/photo#5102775211114751762"><img src="http://lh6.google.com/marjnap/RtCzBNMp5xI/AAAAAAAAAas/sueOtH8BXcQ/s400/IMG_0403.JPG" /></a>

Finally, the front bumper looks like they forgot to put on clear coat on the one edge you can still see the black plastic, which is hard to see in the photo.
<a href="http://picasaweb.google.com/marjnap/Truck/photo#5102775176755013314"><img src="http://lh6.google.com/marjnap/RtCy_NMp5sI/AAAAAAAAAaE/mvtUybjUzzI/s400/IMG_0391.JPG" /></a>

They did get the rail rust out of the hood, which I now believe happened because they ground on the rims. My husband talked to Vince, who is the manager at David Maus Toyota body shop and he said they will fix it. We are giving them one more chance which I think is more then fair.

Let me tell you something, im in the automotive parts field so ill let you in a some secrets that alot body shops do.

Insurance companies pay full pop for all parts and labor, when a body shop orders a part, with us (im in parts dept), they end up a week later returning all of the parts they ordered.

Why you may ask, thats simple, thats because the insurance companies see's the reciepts that they bought all new parts from us, so now the shop will get paid on all new parts from the ins company. Now instead of actually putting on new parts, the body shop fixes the broken parts and refurbishes them, this way they got paid full pop for the parts and spent nothing more then a little labor to get paid on full parts and labor, but put nothing more then a little labor into it to fix it. They always do this to maximize profits, and it doesnt benefit nobdy but them, i deal with shit body shops like this all the time, its the same people always doing it.

You look like a prime example of that, except they did a poor job covering it up.

I ALWAYS ask to see the old parts.

 

[tomhaney1]

HS that is horrible! I would be absolutely livid! I'm having issues with a set of wheels/tires and TPMS sensors with a dealership and I almost threw a chair through their window and that is trivial compared to your issues! I can't imagine how you are so calm about the situation. You should definitely report them to your state Attorney General's office and to whatever business bureau is in your area. If they are a Toyota Certified body shop I would also notify them. What's unfortunate is you may have to sue them to get your vehicle fixed properly. I would also agree to see all the parts BEFORE they put them on and the old ones AFTER. If they replace your wheels I would also tell them to leave all the stickers on and maybe etch the inside of the wheel so you know that they are the same ones...

 

[rook]

Toyota body repair procedures specifically state not to blend a panel. If a shop feathers into a door, they are being cheap and lazy. I'd say the repairs look like you took the truck to a technical high school, but I'd be insulting the tech schools! Have your insurance damage appraiser take a look at the job these hacks did. Chances are, (s)he knows the Body Shop manager, and writes a lot of claims for them and will have some leverage in getting your repair done correctly.

Here is the toyota publication regarding solvent blending
http://www.toyotapartsandservice.co...Collision/Bulletin65-ClearcoatApplication.pdf

 

[marjnap]

Let me tell you something, im in the automotive parts field so ill let you in a some secrets that alot body shops do.

Insurance companies pay full pop for all parts and labor, when a body shop orders a part, with us (im in parts dept), they end up a week later returning all of the parts they ordered.

Why you may ask, thats simple, thats because the insurance companies see's the reciepts that they bought all new parts from us, so now the shop will get paid on all new parts from the ins company. Now instead of actually putting on new parts, the body shop fixes the broken parts and refurbishes them, this way they got paid full pop for the parts and spent nothing more then a little labor to get paid on full parts and labor, but put nothing more then a little labor into it to fix it. They always do this to maximize profits, and it doesnt benefit nobdy but them, i deal with shit body shops like this all the time, its the same people always doing it.

You look like a prime example of that, except they did a poor job covering it up.

I ALWAYS ask to see the old parts.

Thank you for your honesty and insight. My husband called Progressive Ins. and they had paid for brand new rims, not refurbished. Obviously, they are doing exactly what you are saying. .Edit: I got the paperwork from Progressive, because I was going to question them on this. Progressive told my husband wrong and they had only paid for refurbishing the rims not new ones. I showed Toyota on Wednesday the gouges on the rims and they are putting new ones on. I asked for my old rims back.

HS that is horrible! I would be absolutely livid!

I am absolutely livid, but my husband wants to give the manager Vince, one more chance, so I agreed. However, if it is not one-hundred percent perfect when I get it back, we agreed I will be sending my pics and complaints to Toyota plus the BBB, Department of Business and Professional Regulation and as you said the Attorney General. It takes alot to make me mad but I feel my blood boil everytime I see the passanger side of my vehicle.

I appriciate all the advice and information. I will be bring it back there this Tuesday or Wednesday. I will tell you how it goes and how it looks when I get it back this last time

 

[alaskaman]

Just to respond to your trouble with insurance. I am old enough to know the difference and I have been with Allstate for 4 years. I have had two issues, one with a drunk driver who hit my tow hitch and shredded his camry and this latest one where my hood of my 07 SE was damaged. In both cases, Allstate has been superior. We have 3 vehicles in our family with them. last year, my premium went down $400.00 per year......vote with your feet. :biggrin2:

 

[tomhaney1]

Just to respond to your trouble with insurance. I am old enough to know the difference and I have been with Allstate for 4 years. I have had two issues, one with a drunk driver who hit my tow hitch and shredded his camry and this latest one where my hood of my 07 SE was damaged. In both cases, Allstate has been superior. We have 3 vehicles in our family with them. last year, my premium went down $400.00 per year......vote with your feet. :biggrin2:

That's funny...My mom made 2 comprehensive claims with Allstate within a year and they dropped her insurance- she hadn't even made a claim in five years. The first time someone backed into her in a parking lot and the second time someone keyed like 10 cars on our block and hers happened to be one. We never recommend them to anyone. She is now with State Farm and pays like half what Allstate charged her and are WAY more helpful. Allstate was known to be crooks for a very long time but have been trying to turn themselves around. I'm glad you are pleased with them...

 

[marjnap]

I am starting to think all Insurance companies suck.

 

[tomhaney1]

I am starting to think all Insurance companies suck.

LOL Pretty much...

 

[Uneek]

Allstate was known to be crooks for a very long time but have been trying to turn themselves around.

My uncle got hit by someone making an illegal U-turn, who's insured by Allstate and they denied responsibility despite the fact that the police report states their insured party is AT FAULT.