Less than a year old Leaky Icon shock experience

[3sash3mi]

One unit of my less than a year old Icon shock pair developed leak and I am trying to get it addressed under warranty.

Anybody has experience in such situations. They are asking me send in the shock for rebuilding and find a temporary shock to hold things up in the mean time. I have a lift and I am not sure my original factory shock will work here. Will find that out soon from the shop.

But I would really like them to send me a replacement shock that I can swap out and send back the deflective shock in. I don't see why this swap work has to be done twice. Is that an uncommon expectation in this problem?

This is a 57810CP pair which is fairly expensive unit IMO. I am surprised and very disappointed this happened. May be my bad luck.

Anyway if any of you have some suggestion would love to hear

Thanks
d

 

[Jeremy556]

Are you running boots over the shock shafts? If you aren't, and you ever drive down dirt roads, you will be changing seals and shafts on a very regular basis because of rocks thrown up by the front tires pit the shafts.

Seals are a maintenance item that require replacement on racing shocks. Usually they last a while, sometimes they don't, even under good conditions. If you have any pitting on your shock shafts, the seals will get torn up rapidly.

I have rebuilt my Icon shocks many, many times. On my last rebuild, 1 of the seals started leaking a few weeks after rebuild, it happens.

Unless you have changed shock length and adjusted your bumpstops, the OEM shock will work fine, it has the same travel range and doesn't affect ride height.

 

[jp.vegas]

One unit of my less than a year old Icon shock pair developed leak and I am trying to get it addressed under warranty.

Anybody has experience in such situations. They are asking me send in the shock for rebuilding and find a temporary shock to hold things up in the mean time. I have a lift and I am not sure my original factory shock will work here. Will find that out soon from the shop.

But I would really like them to send me a replacement shock that I can swap out and send back the deflective shock in. I don't see why this swap work has to be done twice. Is that an uncommon expectation in this problem?

This is a 57810CP pair which is fairly expensive unit IMO. I am surprised and very disappointed this happened. May be my bad luck.

Anyway if any of you have some suggestion would love to hear

Thanks
d

If the terms of their warranty state that you need to send it in, and wait for them to send it back, then yes, that's how it works.

I had some Radflo shocks that were leaking on my 4th gen some years back, same deal. Send in, they rebuild, they send back, you reinstall.

That's what happens when you run racing parts. These are all wear items with much shorter maintenance intervals than factory shocks.

 

[jk24runner]

I recently had one of my rear icon shocks leak. Also a warranty issue. I agree it sucks having to take them out and send them in, but they turned it around same day they received them. I sent both rears in and had them do the finned resi. I just bought some cheap rear lift shocks for the time being. Figured it can’t hurt to have spares

 

[USStrongman]

Pay to play. At least they are returning phone calls/emails and are telling you what the warranty procedure is. Park your rig. Remove the shock. Overnight it to them. Catch a ride to work for a few days or rent a car for a few days or Uber for a few days. Receive your rebuilt or new shock. Install your new shock. Drive your vehicle. Know it will happen again. You have four of them.