While we're talking insurance, it's usually a bad idea to use an insurance company's "recommended" or "partner" repair shops. I found out the hard way that when you do that, the shop views the insurance company as the customer, not you. I had a 4-door sedan at the time and that thing looked like a high school auto shop practice project when I got it back. I had to fight USAA for months to get it adequately fixed and note that word - "adequately." It was never close to the same again.
And don't be fooled by "guaranteed" repairs. One headlight had to be replaced, and sure, they kept replacing it over and over when it would fog up or fill with water again, but you're still taking your own time to bring it in and so on. I think it was the third time back to the second shop I used (I refused to go back to the original one) when the guy said, "Look, man, you having to come back again and again is ridiculous. I'm only authorized to use these cheap-s**t aftermarket headlights but I'm going to use an OEM headlight this time and we'll just eat the difference." Can't tell you how much I appreciated the one person I dealt with in that whole disaster who seemed to give a damn.
USAA is seen as this great service-oriented company. Yeah, well, no. I got T-boned by some jackass who was going 40 mph out of a parking row in a theater parking lot. The impact knocked my car up onto a curb and left it resting there. One thing the first repair place missed was damage to the radiator bottom crossmember that eventually caused more problems. I brought the car to a dealer near my house and they found the damage and replaced the crossmember.
USAA sent an adjuster who looked at it and said, "We're not paying for this. This guy ran his car up on a curb and he's trying to blame the accident so we'll pay for it." That's nice when your insurance company, who had the accident report and pics of the site showing where my car ended up, calls you a liar. Trust me, they paid for it. I then pulled my insurance and other accounts and haven't spent a dime with them since that happened in 2002.