Radio Replacement DISASTER at Dealership

[morphius909]

Well took the rig in to get the Klingon Radio replaced.

Went to pick it up a few hours later, THIS is what I found:

TRIM for shifter display was about 85% NOT even clicked in/installed,just sat there.

TRIM beside driver pedel was sticking out.

Driver information/Display below the radio was popped out and the clips were broken.

Tech came out and basically brushed it off...took it back in...

Later...when I got home...realized the Radio remains ON even when you take the key out..AND...you can turn the radio back on without the key even in..

Called the shop foreman and he has turned out to be a nice guy...

Stay tuned for more.........................I'm too PISSED OFF to write more right now............

 

[cknsls@adelphia]

Radio

Maybe you should print out the instructions located on this board on how to take the dash apart and put it back together and give it to him.

The issue is - these are the things you could see...what about behind the dash and things you don't see?

My suggestion...buy a Scion radio off ebay and search for the instructions on how to remove the radio and do it yourself. The instructions are very good.

That tech is an idiot!

 

[toto]

A Toyota dealer did this?! Wow - whoever did the work needs some serious help. The dealer would have all of the trick tools for removing trim and full instructions in the service manual. If all they did was swap out the factory radio with another one, then it's plug-and-play - no reason to even think about cutting a wire. How they created a wiring problem, I have no idea!

I'd be really pissed, too. I would think the dealership will make it right, but all the aggravation is certainly unnecessary.

 

[morphius909]

Latest update:

Took in vehicle about 2 weeks ago, the shop manager checked out the rig:

1) Discovered the new radio is completely faulty. Ordering a new on e.

2) Discovered 3 of the trim pieces, including the silver instrument cluster tri-lobe assembly also was damaged.

3) Been waiting about 3 weeks now fro parts (apparently coming from california).

NEVER got a full explanation or FUll out apology. Suffice to say, once they fix this massive screw up, I will never return to this dealer.