Round Rock Toyota Shameful!

[Atx4runnertrdpro]

Lindsey from the sales department got my information from true car knowing that I wanted a white 4Runner trd pro which is my dream car that I have been trying to buy for the past month. She called me last week saying that the car is being shown at the xgames and confirmed that it was white which is the color that I really want. She reassured me it was white and called me several times to confirm that I was still interested and that they will get it back once xgames is over with. Fast forward to today, Tuesday 6/9/15, Lindsey calls me in the morning telling me that the car is coming later on today. I told her to call me once the car is on their lot. Excited, I took time off. Got my finances prepared and my car cleaned and ready to be traded in. Lindsey calls me around 3pm and I jump in my car and make the 45 minute drive. Once their, I waited another 45 minutes for the car to be ready and pulled up for viewing.

GUESS WHAT!!! The car is orange! The only white I saw was from some bird poop left on the hood. Another salesman apologized and said Lindsey must have made a mistake but still tried to sell me the car or order another from them. I then demanded to speak to a manager and he apologized and said the same thing while Lindsey probably hid in her office because she never came out to explain herself or apologize to me. I really feel like this dealer played me with the old bait and switch scheme. They had me come for the car of my dreams and once their they tried to sell me something I didn't want. SHAMEFUL on round rock toyota! I should have been driving home right now with a new car. Instead I drove 1.5 hours back to downtown Austin through awful rush hour traffic.

 

[Atx4runnertrdpro]

I contacted Toyota USA to make a complaint and they are contacting management tomorrow to address my complaint.

Subject
Bait and switched!

Discussion Thread
Response Via Email (Justin Lee) 06/09/2015 05:58 PM
Dear Mr. Pham,

Thank you for contacting Toyota Motor Sales, U.S.A., Inc.

We are so sorry to learn of the dissatisfactory experience that you had with the Sales Department at Round Rock Toyota.

You can be sure that Toyota is committed to providing the best possible customer service at our dealers and to making the sales experience a favorable one. We encourage each dealer to maintain a professional level of performance so that every customer is treated with courtesy and respect.

Each dealer has a customer relations manager, whose job is to address all sales and service issues that may arise. In the interest of customer satisfaction, we would like to contact the customer relations manager at Round Rock Toyota so that your concerns can be fully addressed. If you would like us to take this action, please reply to this email with your permission. Once contacted the dealer's management will contact you in two business days, and will report back to Toyota once the follow-up is completed so we have a record of both your experience and the outcome.

By alerting the dealer to this experience we can open the lines of communication and attempt to resolve it in a mutually beneficial way.

Your email has been documented at our National Headquarters under file #1506093563. If we can be of further assistance, please feel free to contact us.

Sincerely,

Justin Lee
Toyota Customer Experience Center

 

[Misterquad]

It is disappointing. But inferno is the only color for a TRD Pro, I saw in the Gulf State Region Territory right now. I wonder when the next white TRD Pros are coming into port? The white Trail Premiums are not showing up either. Only the whites left are in all the other versions.