UPDATE
THIS POST COMES A LITTLE LATE, WELL A LOT LATE.
I was part of the spring group buy and I purchased a set of the rocksliders. Within a week most of the little crevasses began to show rust. The powder coating had not made its way to the deepest parts. SHROCKWORKS offered to either pay for a local powder coating company of my choice to redo it and pick up the bill or I could send them back and have them recoated. I didn't want to get another company involved and have further problems. I just wanted to deal with the original manufacturer. They obliged me by sending me a new set per my request. That way I could reuse the packaging to send the original set back. Before I could unbox, uninstall and reinstall the new set, my house flooded in the torrential rain storm that occurred Oct. 4th. We had to move out and basically replace our entire 1st floor. 3 months later I'm finally getting their set back. They have been extremely patient, understanding and wonderful. SHROCKWORKS IS WHAT CUSTOMER SERVICE IS AT ITS BEST!!!! Thank you SHROCKWORKS. A great product and a great company that stands behind it.
BACK STORY
I installed my sliders last week with the help of a friend in about 2-2.5 hours with set up and clean up. I had 50 miles worth of gas left and I'm sure that helped with less dickering around.
THIS POST COMES A LITTLE LATE, WELL A LOT LATE.
I was part of the spring group buy and I purchased a set of the rocksliders. Within a week most of the little crevasses began to show rust. The powder coating had not made its way to the deepest parts. SHROCKWORKS offered to either pay for a local powder coating company of my choice to redo it and pick up the bill or I could send them back and have them recoated. I didn't want to get another company involved and have further problems. I just wanted to deal with the original manufacturer. They obliged me by sending me a new set per my request. That way I could reuse the packaging to send the original set back. Before I could unbox, uninstall and reinstall the new set, my house flooded in the torrential rain storm that occurred Oct. 4th. We had to move out and basically replace our entire 1st floor. 3 months later I'm finally getting their set back. They have been extremely patient, understanding and wonderful. SHROCKWORKS IS WHAT CUSTOMER SERVICE IS AT ITS BEST!!!! Thank you SHROCKWORKS. A great product and a great company that stands behind it.
BACK STORY
I installed my sliders last week with the help of a friend in about 2-2.5 hours with set up and clean up. I had 50 miles worth of gas left and I'm sure that helped with less dickering around.
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