thatpilotguy
New member
I want to start this thread by saying that I have received that most impressive customer service from the dealership regarding this issue. It's so refreshing that you can actually find a dealership these days that although made a mistake, they admitted the mistake and corrected the problem no questions asked. A big thanks, and thumbs up to Go Toyota in Centennial, CO.
Here is the deal. On the bottem of the second page of the 2005 V8 TSB it states the following
17410-50450 should be replaced with 17410-50490
17450-50121 should be replaced with 17450-50131.
My invoice say the following parts where used.
17410-50450 pipe assy exhaust N/C
17450-50121 pipe assy exhaust N/C
When I went in this afternoon I spoke to a different service tech than when I initially had the repair completed. He looked over the paper work and thought the same as I did that the wrong parts where probably used. He left copies of the paper work for my service tech to look at. He called me about an hour later and and just as I thought the wrong parts (old part numbers) where ordered and used for the TSB. He said that they had the correct parts in stock and wanted me to bring it in this morning and have it fixed. I have to say that the customer service from these guys has been fantastic. With that said, I'm going to take a marker and mark the exisiting replacement cats just to be sure that they are replaced. Not that I don't trust them, but you never know and I really want to be sure that they do actually replace the wrong cats with the correct parts. I know that it might not completely fix the problem, but at least I will know that they have performed the TSB and that all the currently available remedies have been complied with.
There is a note at the bottem of the TSB that states that the old parts are still being used in production vehicles and are still available as service parts. What that means to me is...becareful when ordering these parts as there are 2 part numbers. It goes on to say that the new part numbers should only be used when the customer complains of the sulfer odor. This is the problem. If they where to do away with the old cats then they wouldn't have this problem, but it seems to me that the new cats must be more expensive otherwise they would have eliminated them already.
One other thing to mention is that the cats do not have any part numbers on them. I took a look last night, crawling under my truck with a flash light and mirror and there are no part numbers anywhere on the cat. I did find a T38 and T37 stamped into each cat, but I can't find any reference to those numbers anywhere. It's possible that someone here knows what those numbers mean, but I can't find anything about them on the web.
When I got the my truck home this afternoon after the 2nd TSB repair I crawled under the truck to discover that they obviously replaced both cats as my sneaky marks that I left on the cats are gone. I also noticed that the new cats have new numbers stamped into them, T53.
There have been many complaints regarding the return of the sulfer smell after having the TSB completed. I wonder how many people out there had the TSB completed with the old parts. It seems that it's an easy mistake to make, and I thought that I would point it out to other members here just as an FYI!
Here is the deal. On the bottem of the second page of the 2005 V8 TSB it states the following
17410-50450 should be replaced with 17410-50490
17450-50121 should be replaced with 17450-50131.
My invoice say the following parts where used.
17410-50450 pipe assy exhaust N/C
17450-50121 pipe assy exhaust N/C
When I went in this afternoon I spoke to a different service tech than when I initially had the repair completed. He looked over the paper work and thought the same as I did that the wrong parts where probably used. He left copies of the paper work for my service tech to look at. He called me about an hour later and and just as I thought the wrong parts (old part numbers) where ordered and used for the TSB. He said that they had the correct parts in stock and wanted me to bring it in this morning and have it fixed. I have to say that the customer service from these guys has been fantastic. With that said, I'm going to take a marker and mark the exisiting replacement cats just to be sure that they are replaced. Not that I don't trust them, but you never know and I really want to be sure that they do actually replace the wrong cats with the correct parts. I know that it might not completely fix the problem, but at least I will know that they have performed the TSB and that all the currently available remedies have been complied with.
There is a note at the bottem of the TSB that states that the old parts are still being used in production vehicles and are still available as service parts. What that means to me is...becareful when ordering these parts as there are 2 part numbers. It goes on to say that the new part numbers should only be used when the customer complains of the sulfer odor. This is the problem. If they where to do away with the old cats then they wouldn't have this problem, but it seems to me that the new cats must be more expensive otherwise they would have eliminated them already.
One other thing to mention is that the cats do not have any part numbers on them. I took a look last night, crawling under my truck with a flash light and mirror and there are no part numbers anywhere on the cat. I did find a T38 and T37 stamped into each cat, but I can't find any reference to those numbers anywhere. It's possible that someone here knows what those numbers mean, but I can't find anything about them on the web.
When I got the my truck home this afternoon after the 2nd TSB repair I crawled under the truck to discover that they obviously replaced both cats as my sneaky marks that I left on the cats are gone. I also noticed that the new cats have new numbers stamped into them, T53.
There have been many complaints regarding the return of the sulfer smell after having the TSB completed. I wonder how many people out there had the TSB completed with the old parts. It seems that it's an easy mistake to make, and I thought that I would point it out to other members here just as an FYI!
