Sunnyvale Toyota, CA

[2003-4x4runner]

Took my 4 Runner in for the 30k mile service twice. My so called service advisor didn’t know anything about my 4 Runner. The worst part is the mechanic didn’t know either. So I when I took in my ride for service I noticed that the wheels were not rotated. So I asked if they replaced the air filter, cabin filter spark plugs and all the other 30k service that Toyota recommends. The service rep said I didn’t have an air Cabin filter and my plugs are good to 100k. That just blew my mind and I told him to check again. The guy had to look up the information. So I left the 4 runner their for a 2nd day . When I got my 4 Runner back the next day I noticed the cabin air filter was not replaced but they charged me for it. So I whent back for the 3rd time. Funny thing is I never received a follow up call on how my service went because they knew i wouldnt gvie them any good news.

Buyer beware and do not go to Sunnyvale Toyota in Nor CAL

 

[MikesToy]

That sux. Did you talk to the Service Manager?

 

[Uneek]

Wow, epic fail. I heard Capitol Toyota isn't any better.

 

[MikesToy]

Is Melody Toyota still up there?

 

[Uneek]

Is Melody Toyota still up there?

Yup in San Bruno. Just a bit further north is City ($#!tty) Toyota, the only thing nice about them is they're one of the newest and largest dealers in the area. Their customer service is terrible. Sales reps have no knowledge and install "protection" packages on all their vehicles.