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Mail to:
AMSOIL INC.
Attention: Technical Services Department
AMSOIL Building
Superior, WI 54880
or e-mail to
[email protected].
They will almost never put it in writing, but if they do, please send us a copy of that, too. Either way, we will send them a letter informing them to cease the intimidation of our customers. Click HERE to read a sample letter.
Only if the oil is determined to be the direct cause of the engine problem can a manufacturer or dealership deny warranty coverage for that specific problem. In this situation the AMSOIL warranty would apply, and the AMSOIL Technical Services Department would assist you in processing your claim and in getting the vehicle repaired. That's our pledge to you. AMSOIL INC. sells millions of gallons of oil per year and warranty claims are a rare occurrence. If you ever have a warranty problem with an automobile manufacturer or dealership, AMSOIL will assist you by analyzing the problem and providing data supporting the fact that repairs should be made under the vehicle manufacturer's warranty. If this does not resolve the problem, AMSOIL will submit a claim with our insurance company and request that an adjuster have the vehicle repaired and pursue legal settlement later if necessary. Click HERE to see the AMSOIL Limited Warranty.
How Does AMSOIL INC. Ensure Their Products Meet Or Exceed The Minimum Specifications Of The Tests Required For API Licensing?
First, AMSOIL INC. works closely with major additive companies to select the top performing, and usually most expensive, passenger car and heavy-duty diesel motor oil additives. These additives have already passed all of the API licensing requirements in a petroleum or synthetic based formulation. Then we work with the additive company to maximize the amount of additive used and to boost the additive package in selected performance areas to achieve an optimum performing additive package for reduced wear and extended drain intervals. This is unlike other oil companies who, because additives are expensive, use the minimum amount of the least expensive additives required to meet the minimum API requirements.
We then utilize a blend of synthetic basestocks with known performance characteristics as a replacement for the petroleum basestocks to optimize performance in areas of lubricity, volatility, viscosity index, oxidation and nitration resistance, pour points, flash points, deposit control, soot handling, emissions, etc. We also will utilize a high quality V.I. improver with better viscosity and cleanliness properties. This replaces the inexpensive, low quality V.I. improver used in the API licensed petroleum formula. We do laboratory bench tests before running field tests to verify the superiority of the synthetic formula in actual use. We also continue to monitor the performance of the oil through close scrutiny of tens of thousands of oil analysis tests per year across a wide variety of vehicles all around North America and the World. AMSOIL INC. has been collecting used synthetic oil samples from passenger cars since 1982. No other oil company has such a vast database of the performance of synthetic lubricants over extended drain intervals.
AMSOIL INC.'s products and formulations outperform API licensed oils. They're engineered that way. Period.
Conclusion
AMSOIL INC. takes pride in never having conformed to industry norms or standards when those standards are contrary to peak performance. We introduced synthetics to the automotive world in 1972 with the first synthetic motor oil to exceed API performance specifications. At that time other manufacturers refused to recognize the superior performance of synthetic motor oils. Now, however, most companies sell synthetic lubricants, vehicles are factory filled with synthetic motor oils and gear lubes, and some manufacturers even offer extended warranties if you use synthetics. AMSOIL has always offered extended drain intervals because the oil was capable of performing for extended drains, and it was the right thing to do for the consumer. Now the entire industry is moving in that direction. Ironically, GM is now extending drain intervals (as much as 12,000+ miles) through the use of their oil life monitoring system, and some foreign automakers recommend 10,000 mile and longer oil drain intervals. Additionally, competitive oil companies are now extending drain intervals and even Mobil is recommending 15,000-mile oil drains for oils that are not API SM licensed.
AMSOIL is a company of firsts. That doesn't happen by always conforming to industry norms and standards.
API licensing of lubricants is voluntary, and it ensures automobile manufacturers and consumers that the product meets a set of minimum standards. Should these standards, in the future, be raised to a level consistent with AMSOIL's standards for motor oil performance, AMSOIL will consider licensing all oils. For those that feel pressured to use an API licensed product, we have them and encourage you to use them (XLM, XLF, XLT, XLO and PCO). AMSOIL does offer better performing motor oils that are not API licensed for all of the reasons explained in this response. They provide our customers with alternatives to the commodity products typically available in the market today. If you want the convenience of extended drain intervals or the top performance from your vehicle, AMSOIL has taken time to engineer the very best money can buy.