Thank you Discount Tire

[Az4runnin]

No Call today either. Wonder how long I have to Wait to get an answer on how they plan to handle this? And Yes I will Switch to a different Store. I only stayed because the manager swore up and down I would always have my stuff taken care of after my original wheel fiasco. :smokin:

 

[BrianSD_42]

Did you buy from local store, Discount Tire online OR Discount Tire Direct?

Btw they are on this site.

[MENTION=96191]Discount Tire[/MENTION]

 

[Az4runnin]

Did you buy from local store, Discount Tire online OR Discount Tire Direct?

Btw they are on this site.

[MENTION=151721]Disco[/MENTION]untTire

Bought at Store. Been a Customer for Years with my 99 Taco also. I Feel like they are Blowing me Off...I Hope they are on this Site. They Damaged my Property period. Do the Right Thing.

 

[grave]

No Call today either. Wonder how long I have to Wait to get an answer on how they plan to handle this? And Yes I will Switch to a different Store. I only stayed because the manager swore up and down I would always have my stuff taken care of after my original wheel fiasco. :smokin:

sounds like you're going balls deep. if they don't contact you tomorrow, or if you call again and get a runaround, take some names, call corporate, and get your shit handled. don't expect any extras or free tires or anything else. if they replace your shit, make sure they install everything correctly and GTFO & take your future tire business elsewhere. maybe try supporting a local tire shop run by a guy named steve who's been there for 30 years who does good work and stands by it.

 

[Az4runnin]

sounds like you're going balls deep. if they don't contact you tomorrow, or if you call again and get a runaround, take some names, call corporate, and get your shit handled. don't expect any extras or free tires or anything else. if they replace your shit, make sure they install everything correctly and GTFO & take your future tire business elsewhere. maybe try supporting a local tire shop run by a guy named steve who's been there for 30 years who does good work and stands by it.

Looks like Corporate offices are local in Scottsdale, AZ. Calling them in the Morning. Or I can just Go there also. F up my Shit then Blow me Off...Nice.

 

[KruzSR5]

They chunked mine after taking them out of the box but they agreed to pay for half of a new one so now I have a spare.

 

[BrianSD_42]

I only buy at Discount Tire Direct, mainly because free shipping and no taxes even in California. It's a different website but same parent company. Generally speaking be sure you are on the direct website to avoid taxes.

 

[grave]

Looks like Corporate offices are local in Scottsdale, AZ. Calling them in the Morning. Or I can just Go there also. F up my Shit then Blow me Off...Nice.

i would call the location again tomorrow morning during the first hour they're open to follow up and immediately ask for the manager on duty. if they blow you off again, don't return your call, or you get the runaround from there, then escalate. at least give the local guys one more chance to get their shit together before you call corporate and raise hell. coming from someone who worked in retail for a long time, "corporate" is the worst. but sometimes they gotta be called.

 

[Discount Tire]

Black TRD Pro Wheels damaged. Hard to believe. Took a Nice Chunk out of it. And The Lip got Scratched too. Told them to just replace it. They only want to FIX it. We will see what happens tomorrow.

I'm very sorry to hear about your previous experience Az4runnin, but I want to thank you for voicing your concern here.

If you would, please PM us with your full name, telephone number and the store location you are working with so we may forward this to our consumer affairs department.

Thank you for your continued support and for giving us the opportunity to help!

 

[Az4runnin]

I'm very sorry to hear about your previous experience Az4runnin, but I want to thank you for voicing your concern here.*

If you would, please PM us with your full name, telephone number and the store location you are working with so we may forward this to our consumer affairs department.

Thank you for your continued support and for giving us the opportunity to help!

Very Detailed PM Sent. I will let everyone know how this ends

 

[Az4runnin]

New TRD Pro Wheel in Hand

Thank you DT for Taking care of this issue. Within an Hour of my PM I had a return E-mail which I asked for documentation. 10 minutes later I got a Call from the DT location saying They had a New wheel waiting for me. They offered to swap wheels which I declined. I am Definately switching to a Different location if I purchase from DT again...

 

[RedSled]

I'm very sorry to hear about your previous experience Az4runnin, but I want to thank you for voicing your concern here.

If you would, please PM us with your full name, telephone number and the store location you are working with so we may forward this to our consumer affairs department.

Thank you for your continued support and for giving us the opportunity to help!

Very good of you to step up like that, kudos. :thumb3:

 

[Az4runnin]

Very good of you to step up like that, kudos. :thumb3:

Agreed...They reached out on here to Solve the Issue in like an Hour. Thank you DT for taking care of me.


*Update*- Just received a Personal e-mail from the Store manager apologizing for the mess.

 

[grave]

I bet you will get stellar service there in the future... if you decide to ever go back.

 

[Discount Tire]

Glad to hear the replacement wheel arrived so quickly, Rob! Sounds like the store manager was on top of it.

My apologies again for the hassle and poor communication, but thank you for giving us the opportunity to make it right! We appreciate your business and hopefully we'll be able to serve you again in the future.

 

[wadle5]

Glad to hear the replacement wheel arrived so quickly, Rob! Sounds like the store manager was on top of it.

My apologies again for the hassle and poor communication, but thank you for giving us the opportunity to make it right! We appreciate your business and hopefully we'll be able to serve you again in the future.

Absolutely amazing how this situation was handled by DT. [emoji2]
Sent from my SM-G935V using Tapatalk

 

[Az4runnin]

Absolutely amazing how this situation was handled by DT. [emoji2]
Sent from my SM-G935V using Tapatalk

Agreed...They have Not Lost me as a Customer but Switching Stores. Manager dropped Ball. Obviously care about Long Time Customers. Now have to decide on New Tires