[MENTION=65101]BrianSD_42[/MENTION]: I think what you mentioned is more of preventative maintenance and a good idea of when parts are to go wrong, so when customers bring in their vehicles wondering why their rotors are warped, and their odometer is around 130,000, the technician can explain that that is the average mileage that rotors go bad.
With mkaresh's system, he uses owner feedback to get a more accurate understanding of when maintenance is required. For instance, say someone owns a 1997 Volkswagen Jetta and a 1997 Toyota 4Runner. If you were to compare the relative preventative maintenance schedules, they would both probably indicate that various parts need to be changed out at around 110,000-130,000 miles, but you and I both know that VW parts will fail before Toyota.
So, by using consumer feedback on when repairs/maintenance have been performed on their own vehicles, it offers a more accurate average of when those various repairs are in fact needed. So say the average timing belt replacement for "X" Car Company is 100,000, but 300 owners of their exact vehicle have been having timing belt failures at 85,000-90,000 miles. Its a good basis to tell other owners, "Hey, don't wait till 100,000, we have interference engines and do yourself a favor, get it done at 80,000 miles."