Toyota Extra Care rant

[cntryjoe]

Has anyone had issues with Extra Care or with corrosion in wiring harnesses?? I had both!
Back in November my MIL came on and the tranny started to slip. It threw 2716 solenoid circuit code. The dealer checked everything out and discovered some corrosion in the wiring harness to the tranny and in the main harness. They replaced the tranny harness and "repaired" the other even when the adjuster and the service writer recommended replacing it.

Repeat the above but change the date to last week and subtract the tranny harness. Again Extra Care wanted to "repair" the wiring. The service writer stuck up for me and fought them until they finally gave into replacing the main harness.

The first time the 4Runner was down for 10 days and the second time 6 days. They'll pay for a rental but only after the adjuster comes out to look at it. It took him 4 days to get there the first time and 3 days the second. I think this whole thing was a bunch of b.s. Adjuster??? The tech doesn't count?? I had vw's for years and any time there was a warranty issue it was the service manager and tech that decided what to do. No waiting for a third party to come look at it. And they wanted to "repair" it again?? What crap! They sell you an extended factory warranty for way too much money and then don't want to pay out.

 

[BlackWorksInc]

I'm sorry to hear that you got dragged around like that, that sounds like bad business practice to me.

Unfortunetly they may have been right about trying to repair the harness, depending on the damage and such there might actually be a repair procedure. Though I doubt that there is one in this case, it sounds to me more like the dealership was trying to limit the amount of warranty work they had to do in terms of parts replaced.

Part of the reason is that Toyota is cracking down on warranty replacement parts that don't have anything wrong with them. There's been a lot of dealerships that just replace parts without checking to see if they failed and Toyota cracks down on them for it and then the dealerships don't want to replace any parts anymore.

Honestly though, if the harness was corroded and obviously damaged, they dealership should have replaced both harnesses as part of the repair if it was deemed that those were or contributed to the problem. Toyota would have warrantied the harnesses and you should have been fine if it was all covered under the warranty.

I would reccomend that you keep all the paperwork, any emails/phone calls that you had and first talk to the general manager (I would have reccomended the Service Manager but he is part of the problem) and polietly ask why inquire as to why the dealership is not providing proper repairs under warranty and go from there.