Toyota is Repurchasing my '18 4Runner TRD ORP...

[pumacat24]

No worries. If/when it starts getting legal if you need some advice from one friend to another, let me know.
Honestly, be yourself. Again, your kindness and demeanor is what has earned you the ability to even be in such a good situation. Don't stray from that. If you aren't content with their initial assessment then perhaps word it slightly different. Letting them know you need time to think, and perhaps even consult a professional isn't a bad thing. Of course, always with a smile on your face.

For sure! Mr. Edwards thanked me again today and told me how much he appreciated my patience and for how cordial I have been through the whole process.

I won't lose that, and I know he's got my back!

 

[pumacat24]

I think you're on the right track with the owner. Remember Abe Lincoln's saying' "You can catch a lot more flies with a teaspoon of honey than with a gallon of gall". Edwards wants to help you and keep you for a lifelong customer. However, if you try to go too far then he might back off. Your aggravation and time spent is valuable, but at what price? More aggravation, owner backing off? If you're cordial, firm but business-like, he probably will go a mile for you. Appeal to his nobler motives and thank him for helping you.

I have an 18 ORP with KDSS and love the ride. Zero steering vibration all the way up to 90 Mph. If I had to do it over, I'd might opt for the Pro because of the unique colors and some of the additional features. Offer to pay the difference to the model that you want and stay business-like, firm but cordial in the loan terms and other options negotiated at the original sale. Get your tires and take off the aftermarket mods you did. If you cant retrieve them, ask Edwards for new parts and tell him you'll eat the install costs (great if you did them yourself!).

You asked for 2 cents, I gave 4! This is what I would do and would be grateful to Edwards for stepping in and helping.

Truth, everyone at the dealership is like a friend now. I haven't been mean to anyone, I have no reason to be because it wasn't their fault!

They all know how happy and thankful I have been for their help and I'd recommend anyone buy a car from them and I have not lost faith in Toyota itself either! So far, they are standing by their product which is all I can ask for.

The dealership also knows how tired I was getting of driving my little red Corolla, hahah! I need my space and my hitch!

I did a full LED swap all by myself. Checked tonight and I saved all of the stock halogens, so I guess I've got some work ahead of me switching everything back out. The fogs were the biggest pain of all the lights.

TRD skid and n-fabs were no issue, but if I stick with the TRD ORP, I'm not leaving my skid plate on and I already sold the OEM one, so there will be some switching around to do.

I'm thankful, excited, nervous and even a little sad. I put a lot of effort into my first new 4Runner!!

 

[thennen]

As others have said, give Toyota room and time to do the right thing. Everyone makes a mistake now and then. Look over all the documentation you receive and make sure you understand what they’re offering. If you end up getting like-for-like on a new 2019 or 2020, I’d consider that compensation for your troubles. If at the end you think they could’ve done more, a kind and professional letter will go further than a nasty, demanding one.

Sorry to hear about your troubles, and best wishes for a great outcome!

 

[BigCountryT4R]

When we had our 2007 Camry replaced by Toyota the dealer did the leg work and pretty much got another exact car in and told us to bring it in and they swapped it. They worked with Toyota finance and swapped all the stuff around and we just had to resign everything. Was fairly painless.


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[pumacat24]

As others have said, give Toyota room and time to do the right thing. Everyone makes a mistake now and then. Look over all the documentation you receive and make sure you understand what they’re offering. If you end up getting like-for-like on a new 2019 or 2020, I’d consider that compensation for your troubles. If at the end you think they could’ve done more, a kind and professional letter will go further than a nasty, demanding one.



Sorry to hear about your troubles, and best wishes for a great outcome!

Thanks! A 2020 would phenomenal, but I know that won’t happen. Haha

If you ask my husband if that’s enough compensation for me be bat crazy about my car for the past few months he would disagree. [emoji2957]

I love my 4runner too much.


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[WNY PAT]

I actually dealt with Toyota way back in 1997 when negotiating a buy back of my T 100. I had been through 2 transmissions in 3 months and the truck left me stranded three times at the side of the road. What ultimately saved me was the number of days the truck was out of service though. In any case, with me not being very happy with the T-100, the regional Toyota representative offered me full credit of my original purchase price towards any new Toyota product and offered to sell me the vehicle of my choice at invoice through the same dealership I had purchased the T 100. The dealer wasn’t much involved until I picked up my new Tacoma other than the service department working with Toyota techs and giving me a loaner until I picked up the new truck. The process was really pretty smooth. No NDA or anything like that. The Tacoma I picked out was a bit more expensive than the T-100 but the financing, DMV paperwork, insurance, etc. was all handled by the dealership. I had to make only 50 payments for the brand new Tacoma that were something like $18 more each month - that was the remaining term of the T-100 loan. I had financed through Toyota Motor which was advantageous in changing over the loan. So, I got the new zero mile Tacoma with 10 fewer monthly payments. Sounds like they’re taking good care of you. Nice to have a dealership stand by you through something like this.

 

[Bugser]

Truth, everyone at the dealership is like a friend now. I haven't been mean to anyone, I have no reason to be because it wasn't their fault!

They all know how happy and thankful I have been for their help and I'd recommend anyone buy a car from them and I have not lost faith in Toyota itself either! So far, they are standing by their product which is all I can ask for.

The dealership also knows how tired I was getting of driving my little red Corolla, hahah! I need my space and my hitch!

I did a full LED swap all by myself. Checked tonight and I saved all of the stock halogens, so I guess I've got some work ahead of me switching everything back out. The fogs were the biggest pain of all the lights.

TRD skid and n-fabs were no issue, but if I stick with the TRD ORP, I'm not leaving my skid plate on and I already sold the OEM one, so there will be some switching around to do.

I'm thankful, excited, nervous and even a little sad. I put a lot of effort into my first new 4Runner!!

That's great news to hear! You have made deposits in the emotional bank of the dealership based on your excellent human relations. Just like money deposits in a bank, you can draw against those deposits! I'd gently ask "Would there be any way for staff to 'assist' me in removing and reinstalling these items?" The worst they can say is no. In fact, expect it! That way you won't be disappointed. I live by the saying, "You have not because you ask not!".....conversely, you could gently ask, "based on this turmoil for both of us, and I'm sure it has been harder on you all than me, is there any way Toyota will upgrade me to an ORP for all these troubles?" You'll never know unless you ask. Flex your muscle and you'll end up with zilch.....just use good human relations.

Keep us posted!

Cheers, Bob

 

[flyrv9]

I haven't been through this, but I'd start with waiting to see what their offer includes and then ask the same ?'s you did here if they are not covered. On another note, I've read two stories about so-called buy backs. One was a mustang with an engine problem and the other was a dodge hellcat that had all sorts of issues. In both cases the customer ended up dealing with a separate division on the company that only deals with these types of problems. In both cases it was a big PITA and took a few months to resolve. Lots of back and forth with calls, emails and paperwork. I hope you don't have to go through that much of a hassle. In any case, document everything and keep a diary with all important info - you may need it later.

 

[ElectroBoy]

Congratulations, it sounds like they will take good care of you. In addition to the advice already given, have a few more goodies in mind that you can ask for at an appropriate time. Like some accessories or an extended warranty.

 

[pumacat24]

I haven't been through this, but I'd start with waiting to see what their offer includes and then ask the same ?'s you did here if they are not covered. On another note, I've read two stories about so-called buy backs. One was a mustang with an engine problem and the other was a dodge hellcat that had all sorts of issues. In both cases the customer ended up dealing with a separate division on the company that only deals with these types of problems. In both cases it was a big PITA and took a few months to resolve. Lots of back and forth with calls, emails and paperwork. I hope you don't have to go through that much of a hassle. In any case, document everything and keep a diary with all important info - you may need it later.

Thanks for that, I've already got 7 pages worth of dates and notes!

 

[pumacat24]

Congratulations, it sounds like they will take good care of you. In addition to the advice already given, have a few more goodies in mind that you can ask for at an appropriate time. Like some accessories or an extended warranty.

Yes, that's maybe good plan. We will see what happens.

I'm feeling pretty good after everyone's input who has been through this before with Toyota, and think they will come through with no issues!

 

[DreamsOfDirt]

Thoughts on communication with the dealer and Toyota

A few approaches & considerations as you discuss things with them:


Write down in advance, or at least think through, what you really want in a perfect world. Don't limit yourself by what you think they will or won't do.

• I want a Blue, 2020 Pro, XYZ options, and the dealer to swap out all the mods I have on my current vehicle (lights, tires, etc)

Don't negotiate against yourself.

• Let them give you an offer first and ask open ended questions - as others have stated.

Consider a "line item" approach after the initial offer

• e.g.: "that model works but what about the financing I had previously?" When you get an answer to that, move to the next line item "the financing make sense but what about all of my modifications?

Inside of the structure above, don't be afraid to tell them what you really want

• "I really appreciate you guys doing all this work to get me into a ORP like I had. I'm just wondering if I wouldn't be better off in a Pro. Is that something we can make happen?"

Finally, know what your best alternative is to whatever they are offering and decide what's best for you personally.

Good Luck!

 

[MikeyMTBs]

Sorry to hear about this. I’m in a new 4Runner because of a lemon buyback on a 19 Subaru earlier this year. Long story, but ultimately, due to engine concerns, Subaru deemed my car a lemon and offered 3 options: 1) Replacement like-kind vehicle keeping existing loan terms (basically a VIN swap), 2) complete buy back to include any out of pocket money - car payments, tax, tag, title, etc., but not including after market modifications or, 3) keep the repaired vehicle and take a cash settlement offer. I ultimately chose #2 and came back to a Toyota product.

The entire process took about 95-100 days. SOA was fantastic to deal with and I will tell you that being kind and polite to the dealership and the manufacturer made the process smooth and easy.

Good luck and be happy that you’re not in a Chevy and dealing with GM on this issue.


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[KingTaco]

Wow, I can't believe being honest, patient, kind, and communicative got results instead of threatening to pistol whip the GM and call Toyota corporate. Crazy.

Glad you are getting results [MENTION=57987]pumacat24[/MENTION] Sounds like if you just decide what you want your new trim level/color/etc to be, they will likely make it relatively easy on you if you just continue the same approach you've employed so far. If it were me, I wouldn't stress too much about the time and gas lost to date. 99+% of people with a similar issue would've never got this far. I hope you get some peace of mind in a new T4R soon.

 

[Bugser]

A few approaches & considerations as you discuss things with them:


Write down in advance, or at least think through, what you really want in a perfect world. Don't limit yourself by what you think they will or won't do.

• I want a Blue, 2020 Pro, XYZ options, and the dealer to swap out all the mods I have on my current vehicle (lights, tires, etc)

Don't negotiate against yourself.

• Let them give you an offer first and ask open ended questions - as others have stated.

Consider a "line item" approach after the initial offer

• e.g.: "that model works but what about the financing I had previously?" When you get an answer to that, move to the next line item "the financing make sense but what about all of my modifications?

Inside of the structure above, don't be afraid to tell them what you really want

• "I really appreciate you guys doing all this work to get me into a ORP like I had. I'm just wondering if I wouldn't be better off in a Pro. Is that something we can make happen?"

Finally, know what your best alternative is to whatever they are offering and decide what's best for you personally.

Good Luck!

Well said

 

[pumacat24]

Toyota is Replacing my '18 4Runner TRD ORP... Advice Requested!

Wow, I can't believe being honest, patient, kind, and communicative got results instead of threatening to pistol whip the GM and call Toyota corporate. Crazy.



Glad you are getting results [MENTION=57987]pumacat24[/MENTION] Sounds like if you just decide what you want your new trim level/color/etc to be, they will likely make it relatively easy on you if you just continue the same approach you've employed so far. If it were me, I wouldn't stress too much about the time and gas lost to date. 99+% of people with a similar issue would've never got this far. I hope you get some peace of mind in a new T4R soon.

14 successful years of specialty retail sales will give you the patience and knowledge of how to accomplish anything you want within reason. Pistol whippin’ pissed off people don’t really get anywhere.

Trust me, in private, I screamed, I cried and I researched every inch of the internet until my eyes almost fell out (without avail, of course). I literally annoyed everyone with every detail of my story trying to figure out some clue that may fix it.

My husband, my coworkers and all of my friends are so over this and ready for this process to be over so they don’t have to hear me ***** about it. Haha! Believe me, I am too, but I feel like I’m in a really good position at this point and I can finally breathe.

My dealership could also genuinely see how badly I wanted my ORP fixed too. It’s my dream car.

Toyota has not contacted my dealer yet for the paperwork so I have no idea how long the process will be, but I’ll be certain to post a pic of my new ride... hopefully within the next month! *fingers crossed*





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[MrGainzz]

Get a 2020 TRD PRO if you can.

 

[pumacat24]

Get a 2020 TRD PRO if you can.

I'll DM you my bank info so you can deposit some money for that Army Green 2020 Pro! lol

Actually, my sales guy just told me today that the 2020s will start arriving at their dealership at the end of September.

Maybe Toyota will take their sweet time and I get a 2020.

Actually, I'd rather get a stellar deal on a 2019 Pro and get it ASAP! :bounce:

I do get to drive my car until I get my new one, but the front end wobble is back now that the alignment is back to factory spec, so sooner is better!

 

[nglayton]

I suggest multiple test drives in the prospective new vehicles before signing any thing.

If they can't fix it.......what's to say the next one, 2 or 3 you get won't have the same problem.

 

[rsimi72]

I suggest multiple test drives in the prospective new vehicles before signing any thing.

If they can't fix it.......what's to say the next one, 2 or 3 you get won't have the same problem.

This is what I was thinking, too. It would be terrible to have to go through this again. Long and varied test drives. Good luck!